Home Based Care Services - Open Framework

{
  "buyer": {
    "id": "GB-PPON-PCNL-5714-PRZV",
    "name": "Portsmouth City Council"
  },
  "date": "2025-12-01T22:43:39Z",
  "id": "078683-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05a2b6",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Portsmouth",
        "postalCode": "PO1 2AL",
        "region": "UKJ31",
        "streetAddress": "Civic Offices, Guildhall Square"
      },
      "contactPoint": {
        "email": "procurement@portsmouthcc.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PCNL-5714-PRZV",
      "identifier": {
        "id": "PCNL-5714-PRZV",
        "scheme": "GB-PPON"
      },
      "name": "Portsmouth City Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "STAGE 2 CQC LOCAL REGISTERED OFFICE REQUIREMENTS\nFollowing review of clarification requests the Council has considered its requirement for a local (within stated qualifying postcodes PO1,2,3,4,5,6,7,8,9,11,12,16) CQC registered office to be operational and delivering care to at least three individuals prior to the completion of stage 2 of the procurement process. \nThis is required  in order to enable a partial PAMMS assessment to be conducted for the purposes of demonstrating the technical ability of suppliers to deliver the required scope and standard of services. \nIn the interests of fair \u0026 equal treatment between suppliers who are already delivering care from a qualifying local QCQ registered office and those that will be required to establish an office the Council has decided to provide flexibility by amending the tender documents so as to confirm a cut off deadline (prior to the end of stage 2) by which this requirement must be met of 5th May 2026 17:00. \nThe Council has updated and republished the procurement documents via In-tend and the Tender Notice via Find a Tender Service to include the following:\n\u0027For suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply. If by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process. \n\u0027If suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.\u0027\nALTERATION TO PROCUREMENT PROGRAMME\nIn view of this change the Council is also providing an extension to the stage 1 submission deadline of 2 weeks to Monday 22nd December 12:00. This will cause a knock on delay to issue of stage 1 evaluation results to 30th January 2026 and commencement of stage 2 PAMMS assessments to 9th February 2026, however the Council will still be seeking to have concluded stage 2 assessments by 1st June to enable award and commencement of the framework agreement by the original date of 1st July 2027.\nCORRECTION TO IN-TEND WEBSITE ADDRESS\nIt has also come to the Council\u0027s attention that the web address for the Council\u0027s e-sourcing system In-tend included for a typo. Whilst no issues have been raised the Council has corrected the Tender Notice with the correct web address which is as follows:\nhttps://in-tendhost.co.uk/portsmouthcc/aspx/Home",
        "id": "078683-2025"
      }
    ],
    "awardPeriod": {
      "endDate": "2026-06-15T23:59:59+01:00"
    },
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "description": "Portsmouth City Council (\u0027the council\u0027) is inviting applications from suitably qualified suppliers to be admitted to an Open Framework to provide home-based care services, ordinarily in Portsmouth, but occasionally in the surrounding area.\nDomiciliary care services support people to remain living successfully in their own homes. The service will help maintain an individual in a reasonable manner of health, hygiene, safety and ease in their own home.\nThe level and type of support service required will be determined in line with each individual\u0027s support plan. Support service packages will vary in size based on the individual needs and may range from minimal support up to highly specialised and complex needs. The framework agreement is targeted for commencement on 1st July 2026.\nThe framework will operate for an initial term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23.\nThe Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Re-opening may be in relation to the framework agreement in its entirety or in relation to specific lots. Earlier re-opening could be triggered by a range of factors, which may include but are not limited to:\n\u2022\tSupply \u0026 demand changes\n\u2022\tChanges to requirements\n\u2022\tChanges to framework lotting structure\n\u2022\tChanges to pricing structures\n\u2022\tChanges to qualitative assessment\n\u2022\tChanges to framework management\n\u2022\tAddition of new framework lots\n\u2022\tChanges to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation\nThe framework agreement will be split into 3 Lots as follows:\n\u2022\tLot 1 - Standard Home-Based Care\n\u2022\tLot 2 - Complex Home-Based Care\n\u2022\tLot 3 - Take a Break (formerly Sitting Service)\nThe Council currently commissions approx. 60,000 - 65,000 hours of home care per month across 1,000 - 1,200 clients. Approximately 68% of these hours are for Lot 1 Standard Home-Based Care services with the remaining 28% for Lot 2 Complex Home-Based Care services and 4% for Lot 3 Take a Break Services.\nThe Council spend on year to date (November 24 - November 2025) comes to approx.  \u00a322.8M on home-based care services over financial year 2025-26. Spend on Lot 1 - Standard Home-Based Care services over this period equates to \u00a315.9M / 69.6%. Spend on Lot 2 - Complex Home-Based Care equates to \u00a36.3M / 27.8%. Spend on Lot 3 - Take a Break services is expected to equate to \u00a3600k / 2.6%.\nYear on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to.\nA maximum of 40 suppliers will be appointed onto each Lot. Suppliers will be able to bid for multiple Lots and can be awarded places on multiple Lots. Suppliers with multiple eligible Registered Offices will also be able to submit bids for each registered office with each registered office taking one of the 40 framework spaces if successful.\nFor Lots 1 \u0026 2 the Council will establish the framework on a market led rate commercial strategy.\nFor Lot 1 - Standard Home-Based Care a minimum rate of \u00a321.00 and maximum rate of \u00a324.40 will apply. Rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 2 - Complex Home-Based Care a minimum rate of \u00a321.00 will apply but no maximum rate will be applied due to high variability in the type and complexity of care that may be required under this Lot. As per Lot 1, rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 3 - Take a Break pricing will remain at a set rate of \u00a320.08 to support management of a discrete budget via the Carer\u0027s Service.\nMinimum and maximum rates - as well as the hourly rate paid for any package of care commissioned under the new Framework - will be eligible for an uplift in April 2027. For Lots 1 \u0026 2, framework suppliers will be able to reduce their rates up to twice per framework operational year.\nSuppliers will also be able to apply to increase rates subject to Financial Stability Review application to the Council. The Council will consider the request in addition to assessing a Provider\u0027s financial stability, risks associated and the Rates the Provider proposes to resolve their financial difficulty.  The acceptance of any increased rate as part of this process sits directly at the Council\u0027s discretion.\nAny changes will trigger a recalculation of assessment and subsequent revised Lot ranking. The revised rates will apply to any existing packages of care delivered by the supplier under contract with the Council.\nThe Council will apply annual uplifts to supplier rates as well as the minimum \u0026 maximum rate ranges that apply for Lots 1 \u0026 2. The increase will take the form of a % of which 70% will be taken from the most recent EARON03 index and 30% will be taken from most recent CPI.\nSuppliers will only be eligible for uplift to rates if they been appointed onto the framework agreement for more than 6 months. Suppliers will also be able to opt out of increases by request to the Council before 1st March each year.\nHowever, the Council reserves the right to alter its position in respect of uplifts on an overall framework or Lot specific basis, subject to reasonable notice, over the term of the framework.\nThe Council will establish the framework agreement via a Competitive Flexible Procedure 2 stage procurement process in accordance with the relevant regulations contained within the Procurement Act 23 that apply to Light Touch Regime services and establishment \u0026 operation of Open Frameworks.\nThe 2 stage process is summarised below:\n\u2022 Stage 1: Providers will complete a series of pass/fail questions (Procurement Specific Questionnaire) and submit pricing\n\u2022 Stage 2: The Council will conduct a partial Provider Assessment and Market Managements Solutions (PAMMS) assessment\nA score will be calculated based on the rate submitted (representing 60% of the score) and the PAMMS assessment (representing 40% of the score). Suppliers will then be ranked within each Lot based on their combined score.\nEvery year, framework providers will complete a further PAMMS assessment and will be re-ranked based on new assessment scores. Once operational the opportunity to bid for packages of care under the framework will be advertised via the Council\u0027s brokerage system and will be awarded based on a set of cascading criteria:\na.\tPackages are sent with a 1-hour deadline.\nb.\tOffers received within the first hour are considered.\nc.\tOffers received where the Provider can fully meet all the requirements detailed in the referral, for example the need for a gender specific carer.\nd.\tHighest Evaluation Score, then if there is more than one Provider with the same score:\n\u2022\tLowest Priced, then if there is more than one Provider with the same price,\n\u2022\tWeighted Quality Score, then if there is more than one Provider with the same weighted quality score\n\u2022\tThe Provider that responded first.\nThe Council will undertake the procurement process to establish the open framework in line with the programme set out below:\n\u2022 Contract notice published - 12th November 2025\n\u2022 Online TEAMS Tender Briefing Session 1 - 19th November 2025 12:00 - 13:00\n\u2022 Online TEAMS Tender Briefing Session 2 - 20th November 2025 09:00 - 10:00\n\u2022 Deadline for requests for clarification - 12th December 2025 17:00\n\u2022 Tender return deadline for Stage 1 - 22nd December 2025 12:00\n\u2022 Tenderers notified of Stage 1 evaluation outcome - 30th January 2026\n\u2022 Stage 2 quality evaluation - 9th February - 1st June 2026\n\u2022 Deadline for establishing qualifying local CQC registered office - 5th May 2026 17:00\n\u2022 Award decision notified to tenderers - 15th June 2026\n\u2022 Standstill Period Start - 16th June 2026\n\u2022 Standstill Period Concludes - 26th June 2026 23:59\n\u2022 Contract Award confirmed and contracts issued - 29th June 2026\n\u2022 Framework commencement - 1st July 2026\nSuppliers who wish to attend the online TEAMS tender briefings can access the meetings via the meeting links provided within the Invitation to Tender document accessible via In-tend.\nApplication is via submission of completed stage 1 applications by the deadline stated above via the Council\u0027s e-sourcing system InTend, which is accessible via:\nhttps://in-tendhost.co.uk/portsmouthcc/aspx/Home\nThe system will be used to administrate the procurement process, including for:\n\u2022\tAccess to and issue of procurement information \u0026 documentation\n\u2022\tPre-tender submission clarification requests and response\n\u2022\tTender submission\n\u2022\tTender opening \u0026 access to responses\n\u2022\tPost-tender submission clarification requests and response\n\u2022\tAward decision notification \u0026 feedback.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-12-01T22:43:39Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "078683-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/078683-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-12-12T17:00:00Z"
    },
    "hasRecurrence": true,
    "id": "P00005162",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Social work services without accommodation",
            "id": "85312000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ31"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ35"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Social work services without accommodation",
            "id": "85312000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ31"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ35"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "Social work services without accommodation",
            "id": "85312000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ31"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ35"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lotDetails": {
      "awardCriteriaDetails": "A maximum of 40 suppliers will be appointed onto each Lot.\nSuppliers will be able to bid for multiple Lots and can be awarded places on multiple Lots. Suppliers with multiple eligible Registered Offices will also be able to submit bids for each registered office with each registered office taking one of the 40 framework spaces if successful."
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "For Lots 1 \u0026 2 the Council will establish the framework on a market led rate commercial strategy.\nFor Lot 1 - Standard Home-Based Care a minimum rate of \u00a321.00 and maximum rate of \u00a324.40 will apply. Rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 2 - Complex Home-Based Care a minimum rate of \u00a321.00 will apply but no maximum rate will be applied due to high variability in the type and complexity of care that may be required under this Lot. As per Lot 1, rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 3 - Take a Break pricing will remain at a set rate of \u00a320.08 to support management of a discrete budget via the Carer\u0027s Service.",
              "name": "Hourly Rates",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "The quality evaluation process for Stage 2 of the tender will take the form of a partial \u0027PAMMS\u0027 (Provider Assessment and Market Management Solution) assessment. Further information about PAMMS can be found on the Access Group website - \nhttps://www.theaccessgroup.com/en-gb/products/pamms/ or by referring to the Quality Presentation on Intend.\nProviders will be required to register on the PAMMS portal. The Local Authority is responsible for initiating the registration; \nProviders will receive an email notification to finalise the process and create a log-in, which will give access to the Provider Portal and assessment area of the system.\nProviders will be contacted a minimum of 1 week prior to their assessment. The partial assessment will be completed in person at the Registered Office from where the application for the framework has been made.  If more than one office has been submitted as part of the tender, each office will be assessed separately. Some information may be requested via email prior to the in-person assessment. It is expected that the assessment will take no longer than one day.\nThe partial PAMMS assessment will use Section F - Leadership, Quality Assurance \u0026 Management. This will broadly cover:\n\u2022\tRecords around Safeguarding incidents\n\u2022\tMedication records and procedures\n\u2022\tRotas and sufficient and appropriate staffing\n\u2022\tCompliments, complaints, incidents, accidents, audits, reviews and feedback, and evidence of learning and improvements\n\u2022\tPersonalised care records and appropriate storage of such documentation\n\u2022\tAudits and action plans, and the effectiveness of these processes.\nFollowing the assessment, a draft report will be shared with the Provider, and the Provider will have the opportunity to review and make any comments on inaccuracies within the report within two weeks of the draft report being available. The Provider will also be able to supply additional evidence if they feel this was missed during the assessment. The report will then be reviewed, and the final report will be published on the PAMMS Provider Portal with a final scoring determined by PAMMS. The final decision regarding the report rests with the Council.\nAll Registered Offices must complete a PAMMS assessment annually. The PAMMS assessment awards a Registered Office a Rating (Excellent, Good, Requires Improvement, and Poor) based on a score as detailed in the procurement documents. The score will be used to create a Provider\u0027s new Quality Score for that Registered Office.\nThe scoring structure is predetermined by PAMMS based on responses to the assessment criteria and is not calculated independently by Portsmouth City Council.\nEach Registered Office will be re-ranked on the e-brokerage system on 1st July annually with their new Quality Score, which will represent 40% of the total Evaluation Score (the other 60% being the Price Score).\nA Provider\u0027s Registered Office must engage in the PAMMS assessment process on an annual basis in a timely manner as requested by the Council. A Quality Score gained from a PAMMS assessment in one year will not be rolled forward to a following year. Failure to engage in the process on an annual basis in a timely manner may result in a Quality Score of 0, which will have a direct impact on a Provider\u0027s ranked position.\nThe Council reserves the right to change the Quality Assessment criteria and process at any time.  This includes any changes that may be made to the PAMMS assessment or how it is managed and configured.  Please note this includes any potential changes to the PAMMS Rating Structure as set out in the procurement documents.",
              "name": "PAMMS Assessment",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2034-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Full details are included within the Home Based Services - Specification document included within the procurement documents accessible via the Council\u0027s e-sourcing solution In-tend.\nSUMMARY OVERVIEW\nThe provision of standard care services to individuals within their own homes. In accordance with the Care Act 2014 the Service Purchasers and the Providers will be working to achieve the following:\n\u2022 Personal Care- Washing, bathing, hair care including beard care, shaving, denture and mouth care, hand and fingernail care, foot care (but not toenail cutting or any other aspect of foot care which requires a registered podiatrist), support with dressing and undressing, assistance to get up or go to bed.\n\u2022 Managing and maintaining nutrition - Food and drink preparation, including associated kitchen cleaning and hygiene and assistance with eating and drinking and assistance with using the on-site facilities.\n\u2022 Managing toilet needs- including necessary bathroom cleaning and safe disposal of waste;\n\u2022 Maintaining a habitable home environment- Supporting people to be able to maintain a clean and habitable home environment.\n\u2022 Social Inclusion-Supporting people to maintain and strengthen their links to community and assistance to pursue activities in the community.\n\u2022 Support to strengthen and develop family or other personal relationships.\n\u2022 Health Needs-Prompting residents to take prescribed medication, collection of medicines, monitoring general safety and welfare.\n\u2022 Support to make use of the home safely\n\u2022 Emotional Support- Supporting residents with their emotional state to promote positive mental health and wellbeing.\nThe Council currently commissions approx. 60,000 - 65,000 hours of home care per month across 1,000 - 1,200 clients. Approximately 68% of these hours are for Lot 1 Standard Home-Based Care services.\nThe Council spend on year to date (November 24 - November 2025) comes to approx.  \u00a322.8M on home-based care services over financial year 2025-26. Spend on Lot 1 - Standard Home-Based Care services over this period equates to \u00a315.9M / 69.6%.\nYear on year spend over term of the framework for Lot 1 services cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization.\nA maximum of 40 suppliers will be appointed onto Lot 1.\nFor Lot 1 - Standard Home-Based Care a minimum rate of \u00a321.00 and maximum rate of \u00a324.40 will apply. Rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "Year on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to.\nIn order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies the Council reserves the right to make modifications to the framework agreement, which may include for but are not limited to:\n\u2022 Changes to framework lotting structure\n\u2022 Changes to minimum and maximum number of suppliers appointed onto framework lots\n\u2022 Changes to pricing structures including for moving to and from market led pricing to price setting strategies, for instance\n\u2022 Changes to qualitative assessment including for on-going development \u0026 deployment of PAMMS assessment tool\n\u2022 Changes to framework management including for call off procedures, KPIs \u0026 monitoring\n\u2022 Changes to conditions of participation requirements (technical, financial standing, insurance, etc.) due to legislative, policy and best practice developments\n\u2022 Addition of new framework lots and sub-lots\n\u2022 Increased geographical coverage and potential inclusion of sub-lot zoning options due to impact of Local Government Re- organisation\nAs set out within the above section should the Council decide to make material modifications, of which the above would likely qualify, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice."
        },
        "renewal": {
          "description": "The framework will operate for an initial term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23.\nThe Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Earlier re-opening could be triggered by a range of factors, such as:\n\u2022 Supply \u0026 demand changes\n\u2022 Changes to requirements\n\u2022 Changes to framework lotting structure\n\u2022 Changes to pricing structures\n\u2022 Changes to qualitative assessment\n\u2022 Changes to framework management\n\u2022 Addition of new framework lots\n\u2022 Changes to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Conditions of participation are fully detailed within the procurement documents accessible via the Council\u0027s e-sourcing system In-tend:\nhttps://in-tendhost.co.uk/portsmouthcc/aspx/Home\nIn respect of insurance requirements specifically suppliers must confirm that they have following types and levels of insurance set out below or commits to obtain the required insurances prior to commencement of the contract:\n1.\tEmployer\u0027s (Compulsory) Liability Insurance = \u00a35,000,000 each \u0026 every claim without limitation to number of claims\n2.\tPublic Liability Insurance = \u00a310,000,000 each \u0026 every claim without limitation to number of claims\n3.\tProfessional Indemnity Insurance or Medical Malpractice Insurance or a Combination of both = \u00a32,000,000 each \u0026 every claim without limitation to number of claims\nIn respect of financial standing requirements specifically suppliers will be required to demonstrate any of the following in order to pass:\n1. Financial assessment via the Creditsafe system and will be required to score 30 or above.\nOR\n2. If below / score unavailable, satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.\nOR\n3. Provision of a guarantee from a parent company or other legally bound guarantor with a business risk score of 30 or above or if score unavailable satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.\nAs required under the Procurement Act 23 the Council will also apply the exclusion as required for excluded supplier grounds and as relevant \u0026 proportionate for excludable supplier grounds .",
              "type": "economic"
            },
            {
              "description": "Suppliers should note that they must be able to confirm and evidence they are able to meet the conditions of participation requirements at all points of the procurement process and subsequently throughout the term of the framework agreement.\nSuppliers who are no longer able to meet the conditions of participation during the procurement process following initial passing at stage 1 evaluation are likely to removed from the procurement process subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23.\nSuppliers who are no longer able to meet the conditions of participation following appointment onto the framework agreement are likely to be suspended and / or removed from the framework agreement subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23 and the framework agreement terms and conditions.\nSuppliers must immediately notify the Council if they consider that they may no longer meet the conditions of participation following invitation to take part in stage 2 of the procurement process. \nFailure to do so may result in removal from the procurement process and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Acting Improperly in Procurement included for within the Procurement Act 23.\nSuppliers must also immediately notify the Council if they consider that they may no longer meet the conditions of participation if they are successfully appointed onto the framework agreement at any time during the term of the agreement. Failure to do so may result in suspension and / or termination from the framework agreement and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.\n*1. CQC Registration and Location\n1.1 - Bidders must have a CQC registered branch within one of the following postcode areas: PO1,2,3,4,5,6,7,8,9,11,12,16.\nOR\nBidders must be in the process of setting up a new Registered Office to deliver home-based care with CQC within those postcodes (and be able to evidence this).\n2. National Living Wage\n2.1 - Bidders agree to pay the National Living Wage to all members of staff.\n2.2 - Bidders agree to pay for travel time and travel cost.\n2.3 - Bidders confirm that they conform to the government guidelines regarding night working hours as set out on www.gov.uk/night-working-hours\n3. Staffing/Training\n3.1 - Bidders confirm that they complete Disclosure Barring Service (DBS) checks on applicable staff members in accordance with the CQC and government guidelines.\n3.2 - Bidders confirm that they have not had any judgement action brought against them by the UK Border Agency for using illegal immigrant workers.\n3.4 - Bidders confirm that they have not had any judgement action brought against them for using students as workers above their permitted hours of working.\n3.5 - Bidders confirm that they ensure all necessary training has been completed in accordance with the CQC and Skills for Care guidelines for their workforce and is it based on the training/qualifications required to deliver the services included within the Lot(s) tendered for.\n4. Safeguarding\n4.1 - Bidders confirm that they have not been subject to a Large-Scale Safeguarding Enquiry (LSSE) within the last 6 months.\n5. Business Continuity Plan\n5.1 - Bidders confirm that they have a Business Continuity Plan (or equivalent) in place.\n5.2 - Bidders confirm that the Business Continuity Plan include contingencies for UKVI (UK Visas \u0026 Immigration) risks such as suspension or revocation of sponsor license.\n6. Electronic Call Monitoring Systems (ECMS)\n6.1 - Bidders confirm that they already have or can commit to obtain an industry standard recognised ECMS, prior to the award onto the framework.\n6.2 - Bidders confirm that their ECMS already does, or will, comply with the requirements of an ECMS set out in the specification for this platform.\n6.3 - Bidders confirm that they have an industry standard rostering system to plan adequate and achievable travel time to ensure that their workforce is not rushed and have enough time to deliver care without compromising the dignity or wellbeing of the Individual or cutting planned visits short.\n7. PAMMS\n7.1 - Bidders agree to conform to the implementation of PAMMS as the contract management tool if their organisation is awarded a contract to deliver services.\n7.2 - Bidders agree that any amendments that may be made to the \nPAMMS system or criteria is accepted by their organisation.\n8. Health and safety\n8.1 - The bidder confirms that they have in place established Health \u0026 Safety polices, practices and systems which meet all relevant statutory requirements and are relevant to the provision of home-based care services.\n8.2 - The bidder confirms that they have not been subject to the issue of HSE enforcement notices or prosecution for health \u0026 safety breaches in the last 6 months\nOR\nThe bidder confirms that they have been subject to HSE enforcement or prosecution but can provide satisfactory evidence of structural policy changes, training, monitoring \u0026 sustained improvements.\n*1. CQC Registration and Location - Further Details\nAs set out above,  in order to pass stage 1 suppliers must:\n\u2022\tHave a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16\nOR\n\u2022\tMust be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application\nAt stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.\nFor suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply. \nIf by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process. \nIf suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.\nSimilarly, suppliers appointed onto the framework agreement must be able to evidence at award and over the term of the framework agreement that they are providing packages of care to at least 3 individuals from their qualifying registered office/s. if this cannot be evidenced the supplier may be suspended or terminated from the framework agreement, subject to notice and allowing for supplier evidence. This may also result in barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.\nThe Council requires that suppliers have a qualifying registered office in place during the 2nd stage of the procurement process by the deadline of 5th May 2026 17:00 and throughout the framework agreement if successful in order that the PAMMS assessments and other Council framework agreement management requirements can be undertaken efficiently and effectively without significant framework management resourcing impacts to the Council.\nThe qualifying registered office conditions of participation requirements also align and support the Council\u0027s statutory requirements and local policy responsibilities for mitigating risks of Modern Slavery within its supply chains when engaging with high risk markets, of which care services are defined by the Gangmasters \u0026 Labour Abuse Authority.\nThe qualifying registered office conditions of participation requirements also align and support the Council\u0027s and Supplier\u0027s responsibilities in respect of the following:\n\u2022\tPerson-Centred Care: CQC emphasizes the importance of person-centred care, which means services should be tailored to meet the individual needs of local populations. This includes considering local demographics and specific community needs in service delivery.\n\u2022\tGood Governance (Regulation 17): Providers must establish effective governance systems to monitor and improve service quality. This includes regular assessments of care quality and safety, ensuring that services are responsive to the needs of the local community.\n\u2022\tFeedback Mechanisms: Providers are required to seek and act on feedback from service users and stakeholders. This ongoing engagement helps ensure that services remain relevant and effective for the local population.\n\u2022\tRisk Management: CQC regulations require providers to assess and mitigate risks related to health and safety. This includes having processes in place for identifying potential issues in day-to-day operations and addressing them promptly.\n\u2022\tMarket Oversight: There are significant risks relating to modern slavery and exploitation in the care industry. Being able therefore to visit providers and audit providers as required in person is therefore important.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Standard Home-Based Care",
        "value": {
          "amountGross": 150000000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "For Lots 1 \u0026 2 the Council will establish the framework on a market led rate commercial strategy.\nFor Lot 1 - Standard Home-Based Care a minimum rate of \u00a321.00 and maximum rate of \u00a324.40 will apply. Rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 2 - Complex Home-Based Care a minimum rate of \u00a321.00 will apply but no maximum rate will be applied due to high variability in the type and complexity of care that may be required under this Lot. As per Lot 1, rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 3 - Take a Break pricing will remain at a set rate of \u00a320.08 to support management of a discrete budget via the Carer\u0027s Service.",
              "name": "Hourly Rates",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "The quality evaluation process for Stage 2 of the tender will take the form of a partial \u0027PAMMS\u0027 (Provider Assessment and Market Management Solution) assessment. Further information about PAMMS can be found on the Access Group website - \nhttps://www.theaccessgroup.com/en-gb/products/pamms/ or by referring to the Quality Presentation on Intend.\nProviders will be required to register on the PAMMS portal. The Local Authority is responsible for initiating the registration; \nProviders will receive an email notification to finalise the process and create a log-in, which will give access to the Provider Portal and assessment area of the system.\nProviders will be contacted a minimum of 1 week prior to their assessment. The partial assessment will be completed in person at the Registered Office from where the application for the framework has been made.  If more than one office has been submitted as part of the tender, each office will be assessed separately. Some information may be requested via email prior to the in-person assessment. It is expected that the assessment will take no longer than one day.\nThe partial PAMMS assessment will use Section F - Leadership, Quality Assurance \u0026 Management. This will broadly cover:\n\u2022\tRecords around Safeguarding incidents\n\u2022\tMedication records and procedures\n\u2022\tRotas and sufficient and appropriate staffing\n\u2022\tCompliments, complaints, incidents, accidents, audits, reviews and feedback, and evidence of learning and improvements\n\u2022\tPersonalised care records and appropriate storage of such documentation\n\u2022\tAudits and action plans, and the effectiveness of these processes.\nFollowing the assessment, a draft report will be shared with the Provider, and the Provider will have the opportunity to review and make any comments on inaccuracies within the report within two weeks of the draft report being available. The Provider will also be able to supply additional evidence if they feel this was missed during the assessment. The report will then be reviewed, and the final report will be published on the PAMMS Provider Portal with a final scoring determined by PAMMS. The final decision regarding the report rests with the Council.\nAll Registered Offices must complete a PAMMS assessment annually. The PAMMS assessment awards a Registered Office a Rating (Excellent, Good, Requires Improvement, and Poor) based on a score as detailed in the procurement documents. The score will be used to create a Provider\u0027s new Quality Score for that Registered Office.\nThe scoring structure is predetermined by PAMMS based on responses to the assessment criteria and is not calculated independently by Portsmouth City Council.\nEach Registered Office will be re-ranked on the e-brokerage system on 1st July annually with their new Quality Score, which will represent 40% of the total Evaluation Score (the other 60% being the Price Score).\nA Provider\u0027s Registered Office must engage in the PAMMS assessment process on an annual basis in a timely manner as requested by the Council. A Quality Score gained from a PAMMS assessment in one year will not be rolled forward to a following year. Failure to engage in the process on an annual basis in a timely manner may result in a Quality Score of 0, which will have a direct impact on a Provider\u0027s ranked position.\nThe Council reserves the right to change the Quality Assessment criteria and process at any time.  This includes any changes that may be made to the PAMMS assessment or how it is managed and configured.  Please note this includes any potential changes to the PAMMS Rating Structure as set out in the procurement documents.",
              "name": "PAMMS Assessment",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2034-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Full details are included within the Home Based Services - Specification document included within the procurement documents accessible via the Council\u0027s e-sourcing solution In-tend.\nSUMMARY OVERVIEW\nThe provision of complex care services to individuals within their own homes. This Service is for people requiring support who are assessed by the Service Purchaser as having complex and/or challenging needs.\nComplex needs are defined as an Individual assessed as having a Learning Disability, Mental Health condition or neurodiversity, and presenting with multiple conditions that require specialised care, where standardised approaches are insufficient. The care\nrequires a multidisciplinary approach to create a bespoke package of care with specific expertise. Factors may include, but not be limited to;\n\u2022 Associated co-occurring conditions including vision impairment, hearing impairment and movement of the body, as well as conditions such as epilepsy\n\u2022 Inability to walk unaided, or require support with complex health needs that require extensive support, whereby staff are required to complete additional competency-based training and assessments to carry out such tasks\n\u2022 Profound intellectual and multiple disabilities causing significant difficulties with communication, including limited understanding or being non-verbal (or expressing themselves at most using a few words or symbols)\n\u2022 Inability to understand or anticipate risk, impacting the safety of the individual and others around them\n\u2022 Requiring support to make choices or contribute towards decision making in accordance with the Mental Capacity Act 2005 (MCA)\n\u2022 Behaviours that challenge, including self-injurious behaviour. \nThis refers to;\n\u2022 Behaviours of such intensity, duration or frequency that the physical safety of the individual or others is likely to be at serious risk\n\u2022 Behaviours which are likely to significantly delay or limit access to or the use of community facilities.\nThe Council currently commissions approx. 60,000 - 65,000 hours of home care per month across 1,000 - 1,200 clients. Approximately 28% of these hours are for Lot 2 Complex Home-Based Care services.\nThe Council spend on year to date (November 24 - November 2025) comes to approx.  \u00a322.8M on home-based care services over financial year 2025-26. Spend on Lot 2 - Complex Home-Based Care services over this period equates to \u00a36.3M / 27.8%.\nYear on year spend over term of the framework for Lot 2 services cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization.\nA maximum of 40 suppliers will be appointed onto Lot 2.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "2",
        "options": {
          "description": "Year on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to.\nIn order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies the Council reserves the right to make modifications to the framework agreement, which may include for but are not limited to:\n\u2022 Changes to framework lotting structure\n\u2022 Changes to minimum and maximum number of suppliers appointed onto framework lots\n\u2022 Changes to pricing structures including for moving to and from market led pricing to price setting strategies, for instance\n\u2022 Changes to qualitative assessment including for on-going development \u0026 deployment of PAMMS assessment tool\n\u2022 Changes to framework management including for call off procedures, KPIs \u0026 monitoring\n\u2022 Changes to conditions of participation requirements (technical, financial standing, insurance, etc.) due to legislative, policy and best practice developments\n\u2022 Addition of new framework lots and sub-lots\n\u2022 Increased geographical coverage and potential inclusion of sub-lot zoning options due to impact of Local Government Re- organisation\nAs set out within the above section should the Council decide to make material modifications, of which the above would likely qualify, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice."
        },
        "renewal": {
          "description": "The framework will operate for an initial term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23.\nThe Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Earlier re-opening could be triggered by a range of factors, such as:\n\u2022 Supply \u0026 demand changes\n\u2022 Changes to requirements\n\u2022 Changes to framework lotting structure\n\u2022 Changes to pricing structures\n\u2022 Changes to qualitative assessment\n\u2022 Changes to framework management\n\u2022 Addition of new framework lots\n\u2022 Changes to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Conditions of participation are fully detailed within the procurement documents accessible via the Council\u0027s e-sourcing system In-tend:\nhttps://in-tendhost.co.uk/portsmouthcc/aspx/Home\nIn respect of insurance requirements specifically suppliers must confirm that they have following types and levels of insurance set out below or commits to obtain the required insurances prior to commencement of the contract:\n1.\tEmployer\u0027s (Compulsory) Liability Insurance = \u00a35,000,000 each \u0026 every claim without limitation to number of claims\n2.\tPublic Liability Insurance = \u00a310,000,000 each \u0026 every claim without limitation to number of claims\n3.\tProfessional Indemnity Insurance or Medical Malpractice Insurance or a Combination of both = \u00a32,000,000 each \u0026 every claim without limitation to number of claims\nIn respect of financial standing requirements specifically suppliers will be required to demonstrate any of the following in order to pass:\n1. Financial assessment via the Creditsafe system and will be required to score 30 or above.\nOR\n2. If below / score unavailable, satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.\nOR\n3. Provision of a guarantee from a parent company or other legally bound guarantor with a business risk score of 30 or above or if score unavailable satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.\nAs required under the Procurement Act 23 the Council will also apply the exclusion as required for excluded supplier grounds and as relevant \u0026 proportionate for excludable supplier grounds .",
              "type": "economic"
            },
            {
              "description": "Suppliers should note that they must be able to confirm and evidence they are able to meet the conditions of participation requirements at all points of the procurement process and subsequently throughout the term of the framework agreement.\nSuppliers who are no longer able to meet the conditions of participation during the procurement process following initial passing at stage 1 evaluation are likely to removed from the procurement process subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23.\nSuppliers who are no longer able to meet the conditions of participation following appointment onto the framework agreement are likely to be suspended and / or removed from the framework agreement subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23 and the framework agreement terms and conditions.\nSuppliers must immediately notify the Council if they consider that they may no longer meet the conditions of participation following invitation to take part in stage 2 of the procurement process. \nFailure to do so may result in removal from the procurement process and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Acting Improperly in Procurement included for within the Procurement Act 23.\nSuppliers must also immediately notify the Council if they consider that they may no longer meet the conditions of participation if they are successfully appointed onto the framework agreement at any time during the term of the agreement. Failure to do so may result in suspension and / or termination from the framework agreement and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.\n*1. CQC Registration and Location\n1.1 - Bidders must have a CQC registered branch within one of the following postcode areas: PO1,2,3,4,5,6,7,8,9,11,12,16.\nOR\nBidders must be in the process of setting up a new Registered Office to deliver home-based care with CQC within those postcodes (and be able to evidence this).\n2. National Living Wage\n2.1 - Bidders agree to pay the National Living Wage to all members of staff.\n2.2 - Bidders agree to pay for travel time and travel cost.\n2.3 - Bidders confirm that they conform to the government guidelines regarding night working hours as set out on www.gov.uk/night-working-hours\n3. Staffing/Training\n3.1 - Bidders confirm that they complete Disclosure Barring Service (DBS) checks on applicable staff members in accordance with the CQC and government guidelines.\n3.2 - Bidders confirm that they have not had any judgement action brought against them by the UK Border Agency for using illegal immigrant workers.\n3.4 - Bidders confirm that they have not had any judgement action brought against them for using students as workers above their permitted hours of working.\n3.5 - Bidders confirm that they ensure all necessary training has been completed in accordance with the CQC and Skills for Care guidelines for their workforce and is it based on the training/qualifications required to deliver the services included within the Lot(s) tendered for.\n4. Safeguarding\n4.1 - Bidders confirm that they have not been subject to a Large-Scale Safeguarding Enquiry (LSSE) within the last 6 months.\n5. Business Continuity Plan\n5.1 - Bidders confirm that they have a Business Continuity Plan (or equivalent) in place.\n5.2 - Bidders confirm that the Business Continuity Plan include contingencies for UKVI (UK Visas \u0026 Immigration) risks such as suspension or revocation of sponsor license.\n6. Electronic Call Monitoring Systems (ECMS)\n6.1 - Bidders confirm that they already have or can commit to obtain an industry standard recognised ECMS, prior to the award onto the framework.\n6.2 - Bidders confirm that their ECMS already does, or will, comply with the requirements of an ECMS set out in the specification for this platform.\n6.3 - Bidders confirm that they have an industry standard rostering system to plan adequate and achievable travel time to ensure that their workforce is not rushed and have enough time to deliver care without compromising the dignity or wellbeing of the Individual or cutting planned visits short.\n7. PAMMS\n7.1 - Bidders agree to conform to the implementation of PAMMS as the contract management tool if their organisation is awarded a contract to deliver services.\n7.2 - Bidders agree that any amendments that may be made to the \nPAMMS system or criteria is accepted by their organisation.\n8. Health and safety\n8.1 - The bidder confirms that they have in place established Health \u0026 Safety polices, practices and systems which meet all relevant statutory requirements and are relevant to the provision of home-based care services.\n8.2 - The bidder confirms that they have not been subject to the issue of HSE enforcement notices or prosecution for health \u0026 safety breaches in the last 6 months\nOR\nThe bidder confirms that they have been subject to HSE enforcement or prosecution but can provide satisfactory evidence of structural policy changes, training, monitoring \u0026 sustained improvements.\n*1. CQC Registration and Location - Further Details\nAs set out above,  in order to pass stage 1 suppliers must:\n\u2022\tHave a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16\nOR\n\u2022\tMust be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application\nAt stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.\nFor suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply. \nIf by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process. \nIf suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.\nSimilarly, suppliers appointed onto the framework agreement must be able to evidence at award and over the term of the framework agreement that they are providing packages of care to at least 3 individuals from their qualifying registered office/s. if this cannot be evidenced the supplier may be suspended or terminated from the framework agreement, subject to notice and allowing for supplier evidence. This may also result in barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.\nThe Council requires that suppliers have a qualifying registered office in place during the 2nd stage of the procurement process by the deadline of 5th May 2026 17:00 and throughout the framework agreement if successful in order that the PAMMS assessments and other Council framework agreement management requirements can be undertaken efficiently and effectively without significant framework management resourcing impacts to the Council.\nThe qualifying registered office conditions of participation requirements also align and support the Council\u0027s statutory requirements and local policy responsibilities for mitigating risks of Modern Slavery within its supply chains when engaging with high risk markets, of which care services are defined by the Gangmasters \u0026 Labour Abuse Authority.\nThe qualifying registered office conditions of participation requirements also align and support the Council\u0027s and Supplier\u0027s responsibilities in respect of the following:\n\u2022\tPerson-Centred Care: CQC emphasizes the importance of person-centred care, which means services should be tailored to meet the individual needs of local populations. This includes considering local demographics and specific community needs in service delivery.\n\u2022\tGood Governance (Regulation 17): Providers must establish effective governance systems to monitor and improve service quality. This includes regular assessments of care quality and safety, ensuring that services are responsive to the needs of the local community.\n\u2022\tFeedback Mechanisms: Providers are required to seek and act on feedback from service users and stakeholders. This ongoing engagement helps ensure that services remain relevant and effective for the local population.\n\u2022\tRisk Management: CQC regulations require providers to assess and mitigate risks related to health and safety. This includes having processes in place for identifying potential issues in day-to-day operations and addressing them promptly.\n\u2022\tMarket Oversight: There are significant risks relating to modern slavery and exploitation in the care industry. Being able therefore to visit providers and audit providers as required in person is therefore important.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Complex Home-Based Care",
        "value": {
          "amountGross": 57025626,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "For Lots 1 \u0026 2 the Council will establish the framework on a market led rate commercial strategy.\nFor Lot 1 - Standard Home-Based Care a minimum rate of \u00a321.00 and maximum rate of \u00a324.40 will apply. Rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 2 - Complex Home-Based Care a minimum rate of \u00a321.00 will apply but no maximum rate will be applied due to high variability in the type and complexity of care that may be required under this Lot. As per Lot 1, rates may be submitted below the minimum rate but will be subject to additional scrutiny around sustainability and may be rejected.\nFor Lot 3 - Take a Break pricing will remain at a set rate of \u00a320.08 to support management of a discrete budget via the Carer\u0027s Service.",
              "name": "Hourly Rates",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "The quality evaluation process for Stage 2 of the tender will take the form of a partial \u0027PAMMS\u0027 (Provider Assessment and Market Management Solution) assessment. Further information about PAMMS can be found on the Access Group website - \nhttps://www.theaccessgroup.com/en-gb/products/pamms/ or by referring to the Quality Presentation on Intend.\nProviders will be required to register on the PAMMS portal. The Local Authority is responsible for initiating the registration; \nProviders will receive an email notification to finalise the process and create a log-in, which will give access to the Provider Portal and assessment area of the system.\nProviders will be contacted a minimum of 1 week prior to their assessment. The partial assessment will be completed in person at the Registered Office from where the application for the framework has been made.  If more than one office has been submitted as part of the tender, each office will be assessed separately. Some information may be requested via email prior to the in-person assessment. It is expected that the assessment will take no longer than one day.\nThe partial PAMMS assessment will use Section F - Leadership, Quality Assurance \u0026 Management. This will broadly cover:\n\u2022\tRecords around Safeguarding incidents\n\u2022\tMedication records and procedures\n\u2022\tRotas and sufficient and appropriate staffing\n\u2022\tCompliments, complaints, incidents, accidents, audits, reviews and feedback, and evidence of learning and improvements\n\u2022\tPersonalised care records and appropriate storage of such documentation\n\u2022\tAudits and action plans, and the effectiveness of these processes.\nFollowing the assessment, a draft report will be shared with the Provider, and the Provider will have the opportunity to review and make any comments on inaccuracies within the report within two weeks of the draft report being available. The Provider will also be able to supply additional evidence if they feel this was missed during the assessment. The report will then be reviewed, and the final report will be published on the PAMMS Provider Portal with a final scoring determined by PAMMS. The final decision regarding the report rests with the Council.\nAll Registered Offices must complete a PAMMS assessment annually. The PAMMS assessment awards a Registered Office a Rating (Excellent, Good, Requires Improvement, and Poor) based on a score as detailed in the procurement documents. The score will be used to create a Provider\u0027s new Quality Score for that Registered Office.\nThe scoring structure is predetermined by PAMMS based on responses to the assessment criteria and is not calculated independently by Portsmouth City Council.\nEach Registered Office will be re-ranked on the e-brokerage system on 1st July annually with their new Quality Score, which will represent 40% of the total Evaluation Score (the other 60% being the Price Score).\nA Provider\u0027s Registered Office must engage in the PAMMS assessment process on an annual basis in a timely manner as requested by the Council. A Quality Score gained from a PAMMS assessment in one year will not be rolled forward to a following year. Failure to engage in the process on an annual basis in a timely manner may result in a Quality Score of 0, which will have a direct impact on a Provider\u0027s ranked position.\nThe Council reserves the right to change the Quality Assessment criteria and process at any time.  This includes any changes that may be made to the PAMMS assessment or how it is managed and configured.  Please note this includes any potential changes to the PAMMS Rating Structure as set out in the procurement documents.",
              "name": "PAMMS Assessment",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2034-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Full details are included within the Home Based Services - Specification document included within the procurement documents accessible via the Council\u0027s e-sourcing solution In-tend.\nSUMMARY OVERVIEW\nTake a Break Services are the provision of support for informal carers to provide day, evening or night respite and can be regular or one-off services. The Take a Break Service must be delivered in accordance with this Individuals support plan, ensuring it meets the Individual\u0027s assessed needs.\nTake a Break Services are offered as a means of allowing for a break for the informal carer and as such they should replicate the role of the informal carer. The time must be used to enable and engage the Individual either in their own home or out in the\ncommunity in a Strength Based way. For example, the Provider may take the individual out (e.g., to the park, shops, clubs, religious meetings) and/or engage in home-based activities (e.g., games, reading, crafts, conversation). The service should include elements of personal care where required.\nTake a Break services are generally required for between two and six hours, but may be shorter or longer periods.\nThe Council currently commissions approx. 60,000 - 65,000 hours of home care per month across 1,000 - 1,200 clients. Approximately 4% of these hours are for Lot 3 Take a Break services.\nThe Council spend on year to date (November 24 - November 2025) comes to approx.  \u00a322.8M on home-based care services over financial year 2025-26. Spend on Lot 3 - Take a Break services over this period equates to \u00a3600k / 2.6%.\nYear on year spend over term of the framework for Lot 3 services cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization.\nA maximum of 40 suppliers will be appointed onto Lot 3.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "3",
        "options": {
          "description": "Year on year spend over term of the framework cannot be accurately estimated to precise figures but is likely to increase year on year due to predicted increases in inflation, employee wage increases and increases in demand due to changing population demographics, increased life expectancies, continuing strategic focus on increasing home based care delivery and impacts of Local Government Reorganization, which could increase the annual value by approximately 50% from year 3 onwards following vesting day for the new unitary authority which the framework agreement will transfer to.\nIn order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies the Council reserves the right to make modifications to the framework agreement, which may include for but are not limited to:\n\u2022 Changes to framework lotting structure\n\u2022 Changes to minimum and maximum number of suppliers appointed onto framework lots\n\u2022 Changes to pricing structures including for moving to and from market led pricing to price setting strategies, for instance\n\u2022 Changes to qualitative assessment including for on-going development \u0026 deployment of PAMMS assessment tool\n\u2022 Changes to framework management including for call off procedures, KPIs \u0026 monitoring\n\u2022 Changes to conditions of participation requirements (technical, financial standing, insurance, etc.) due to legislative, policy and best practice developments\n\u2022 Addition of new framework lots and sub-lots\n\u2022 Increased geographical coverage and potential inclusion of sub-lot zoning options due to impact of Local Government Re- organisation\nAs set out within the above section should the Council decide to make material modifications, of which the above would likely qualify, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice."
        },
        "renewal": {
          "description": "The framework will operate for an initial term of 8 years. It will be an Open Framework which will reopen once within the first 3-year period, and the Council will open it again at least once in the remaining 5-year contract term as required under Regulation 49 of the Procurement Act 23.\nThe Council may opt to open the framework for applications earlier than required, although not likely to be ever more than once per year. Earlier re-opening could be triggered by a range of factors, such as:\n\u2022 Supply \u0026 demand changes\n\u2022 Changes to requirements\n\u2022 Changes to framework lotting structure\n\u2022 Changes to pricing structures\n\u2022 Changes to qualitative assessment\n\u2022 Changes to framework management\n\u2022 Addition of new framework lots\n\u2022 Changes to demand, volumes, values and geographical coverage due to impact of Local Government Re-organisation"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Conditions of participation are fully detailed within the procurement documents accessible via the Council\u0027s e-sourcing system In-tend:\nhttps://in-tendhost.co.uk/portsmouthcc/aspx/Home\nIn respect of insurance requirements specifically suppliers must confirm that they have following types and levels of insurance set out below or commits to obtain the required insurances prior to commencement of the contract:\n1.\tEmployer\u0027s (Compulsory) Liability Insurance = \u00a35,000,000 each \u0026 every claim without limitation to number of claims\n2.\tPublic Liability Insurance = \u00a310,000,000 each \u0026 every claim without limitation to number of claims\n3.\tProfessional Indemnity Insurance or Medical Malpractice Insurance or a Combination of both = \u00a32,000,000 each \u0026 every claim without limitation to number of claims\nIn respect of financial standing requirements specifically suppliers will be required to demonstrate any of the following in order to pass:\n1. Financial assessment via the Creditsafe system and will be required to score 30 or above.\nOR\n2. If below / score unavailable, satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.\nOR\n3. Provision of a guarantee from a parent company or other legally bound guarantor with a business risk score of 30 or above or if score unavailable satisfactory review of available financial information (ideally audited accounts if available) against profit/loss, liquidity, acid test, etc.\nAs required under the Procurement Act 23 the Council will also apply the exclusion as required for excluded supplier grounds and as relevant \u0026 proportionate for excludable supplier grounds .",
              "type": "economic"
            },
            {
              "description": "Suppliers should note that they must be able to confirm and evidence they are able to meet the conditions of participation requirements at all points of the procurement process and subsequently throughout the term of the framework agreement.\nSuppliers who are no longer able to meet the conditions of participation during the procurement process following initial passing at stage 1 evaluation are likely to removed from the procurement process subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23.\nSuppliers who are no longer able to meet the conditions of participation following appointment onto the framework agreement are likely to be suspended and / or removed from the framework agreement subject to notice from the Council and supplier right to provide evidence in line with the requirements of the Procurement Act 23 and the framework agreement terms and conditions.\nSuppliers must immediately notify the Council if they consider that they may no longer meet the conditions of participation following invitation to take part in stage 2 of the procurement process. \nFailure to do so may result in removal from the procurement process and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Acting Improperly in Procurement included for within the Procurement Act 23.\nSuppliers must also immediately notify the Council if they consider that they may no longer meet the conditions of participation if they are successfully appointed onto the framework agreement at any time during the term of the agreement. Failure to do so may result in suspension and / or termination from the framework agreement and barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.\n*1. CQC Registration and Location\n1.1 - Bidders must have a CQC registered branch within one of the following postcode areas: PO1,2,3,4,5,6,7,8,9,11,12,16.\nOR\nBidders must be in the process of setting up a new Registered Office to deliver home-based care with CQC within those postcodes (and be able to evidence this).\n2. National Living Wage\n2.1 - Bidders agree to pay the National Living Wage to all members of staff.\n2.2 - Bidders agree to pay for travel time and travel cost.\n2.3 - Bidders confirm that they conform to the government guidelines regarding night working hours as set out on www.gov.uk/night-working-hours\n3. Staffing/Training\n3.1 - Bidders confirm that they complete Disclosure Barring Service (DBS) checks on applicable staff members in accordance with the CQC and government guidelines.\n3.2 - Bidders confirm that they have not had any judgement action brought against them by the UK Border Agency for using illegal immigrant workers.\n3.4 - Bidders confirm that they have not had any judgement action brought against them for using students as workers above their permitted hours of working.\n3.5 - Bidders confirm that they ensure all necessary training has been completed in accordance with the CQC and Skills for Care guidelines for their workforce and is it based on the training/qualifications required to deliver the services included within the Lot(s) tendered for.\n4. Safeguarding\n4.1 - Bidders confirm that they have not been subject to a Large-Scale Safeguarding Enquiry (LSSE) within the last 6 months.\n5. Business Continuity Plan\n5.1 - Bidders confirm that they have a Business Continuity Plan (or equivalent) in place.\n5.2 - Bidders confirm that the Business Continuity Plan include contingencies for UKVI (UK Visas \u0026 Immigration) risks such as suspension or revocation of sponsor license.\n6. Electronic Call Monitoring Systems (ECMS)\n6.1 - Bidders confirm that they already have or can commit to obtain an industry standard recognised ECMS, prior to the award onto the framework.\n6.2 - Bidders confirm that their ECMS already does, or will, comply with the requirements of an ECMS set out in the specification for this platform.\n6.3 - Bidders confirm that they have an industry standard rostering system to plan adequate and achievable travel time to ensure that their workforce is not rushed and have enough time to deliver care without compromising the dignity or wellbeing of the Individual or cutting planned visits short.\n7. PAMMS\n7.1 - Bidders agree to conform to the implementation of PAMMS as the contract management tool if their organisation is awarded a contract to deliver services.\n7.2 - Bidders agree that any amendments that may be made to the \nPAMMS system or criteria is accepted by their organisation.\n8. Health and safety\n8.1 - The bidder confirms that they have in place established Health \u0026 Safety polices, practices and systems which meet all relevant statutory requirements and are relevant to the provision of home-based care services.\n8.2 - The bidder confirms that they have not been subject to the issue of HSE enforcement notices or prosecution for health \u0026 safety breaches in the last 6 months\nOR\nThe bidder confirms that they have been subject to HSE enforcement or prosecution but can provide satisfactory evidence of structural policy changes, training, monitoring \u0026 sustained improvements.\n*1. CQC Registration and Location - Further Details\nAs set out above,  in order to pass stage 1 suppliers must:\n\u2022\tHave a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16\nOR\n\u2022\tMust be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application\nAt stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.\nFor suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply. \nIf by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process. \nIf suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.\nSimilarly, suppliers appointed onto the framework agreement must be able to evidence at award and over the term of the framework agreement that they are providing packages of care to at least 3 individuals from their qualifying registered office/s. if this cannot be evidenced the supplier may be suspended or terminated from the framework agreement, subject to notice and allowing for supplier evidence. This may also result in barring from procurement opportunities with the Council and other public sector bodies in line with the excludable grounds for Breach of Contract included for within the Procurement Act 23.\nThe Council requires that suppliers have a qualifying registered office in place during the 2nd stage of the procurement process by the deadline of 5th May 2026 17:00 and throughout the framework agreement if successful in order that the PAMMS assessments and other Council framework agreement management requirements can be undertaken efficiently and effectively without significant framework management resourcing impacts to the Council.\nThe qualifying registered office conditions of participation requirements also align and support the Council\u0027s statutory requirements and local policy responsibilities for mitigating risks of Modern Slavery within its supply chains when engaging with high risk markets, of which care services are defined by the Gangmasters \u0026 Labour Abuse Authority.\nThe qualifying registered office conditions of participation requirements also align and support the Council\u0027s and Supplier\u0027s responsibilities in respect of the following:\n\u2022\tPerson-Centred Care: CQC emphasizes the importance of person-centred care, which means services should be tailored to meet the individual needs of local populations. This includes considering local demographics and specific community needs in service delivery.\n\u2022\tGood Governance (Regulation 17): Providers must establish effective governance systems to monitor and improve service quality. This includes regular assessments of care quality and safety, ensuring that services are responsive to the needs of the local community.\n\u2022\tFeedback Mechanisms: Providers are required to seek and act on feedback from service users and stakeholders. This ongoing engagement helps ensure that services remain relevant and effective for the local population.\n\u2022\tRisk Management: CQC regulations require providers to assess and mitigate risks related to health and safety. This includes having processes in place for identifying potential issues in day-to-day operations and addressing them promptly.\n\u2022\tMarket Oversight: There are significant risks relating to modern slavery and exploitation in the care industry. Being able therefore to visit providers and audit providers as required in person is therefore important.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Take a Break",
        "value": {
          "amountGross": 5431012,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "The Council will establish the framework agreement via a Competitive Flexible Procedure 2 stage procurement process in accordance with the relevant regulations contained within the Procurement Act 23 that apply to Light Touch Regime services and establishment \u0026 operation of Open Frameworks.\nThe 2 stage process is summarised below:\n\u2022 Stage 1: Providers will complete a series of pass/fail questions (Procurement Specific Questionnaire) and submit pricing\n\u2022 Stage 2: The Council will conduct a partial Provider Assessment and Market Managements Solutions (PAMMS) assessment\nIn order to pass stage 1 suppliers must:\n\u2022 Have a Registered Office within the following postcodes: PO1,2,3,4,5,6,7,8,9,11,12,16\nOR\n\u2022 Must be in the process of setting up a new Registered Office with CQC within those postcodes and be able to evidence this via a copy of their response from CQC confirming receipt of their application.\nSuppliers who submit bids for multiple registered offices must submit consistent pricing for each office, allowing for Lot specific differences in pricing requirements.\nAt stage 2 PAMMS assessment suppliers must be able to evidence that they are delivering care to at least three individuals from their local nominated Registered Office.\nFor suppliers who did not have a local nominated CQC registered office from which they were providing care to at least three individuals at point of stage 1 application, a cut off deadline of 5th May 2026 17:00 will apply. \nIf by this deadline a supplier cannot evidence that they have established the office and are delivering care to at least three individuals then it may not be possible for the Council to assess the technical ability of that supplier and the Council reserves the right to remove the supplier from the procurement process. \nIf suppliers are facing delays in establishing the local CQC registered office and providing care to at least three individuals due to delays from CQC which can be evidenced are legitimately outside of their control, they must make the Council aware of this without delay via In-tend correspondence.\nA score will be calculated based on the rate submitted (representing 60% of the score) and the PAMMS assessment (representing 40% of the score).\nThe Council will develop its strategy for stage 2 assessment and award criteria from the summary level approach set out below  as permitted under the Procurement Act 23 for contracts let via a Competitive Flexible Procedure and for contracts which fall under the Light Touch Services included within Schedule 1 of the Procurement Regulations 24.\nThe developed finalised 2nd stage qualitative assessment and award criteria will be fully detailed and explained within the 2nd stage Invitation to Tender and associated documentation published to suppliers via In-tend who are successful at stage 1 evaluation.\nWhere suppliers submit bids for multiple qualifying registered offices each registered office will be evaluated separately for quality although pricing must be consistent across the offices, allowing for Lot specific differences.\nThe quality evaluation process for Stage 2 of the tender will take the form of a partial \u0027PAMMS\u0027 (Provider Assessment and Market Management Solution) assessment. Further information about PAMMS can be found on the Access Group website - https://www.theaccessgroup.com/en-gb/products/pamms/ or by referring to the Quality Presentation on Intend.\nProviders will be required to register on the PAMMS portal. The Local Authority is responsible for initiating the registration; Providers will receive an email notification to finalise the process and create a log-in, which will give access to the Provider Portal and assessment area of the system.\nProviders will be contacted a minimum of 1 week prior to their assessment. The partial assessment will be completed in person at the Registered Office from where the application for the framework has been made.  If more than one office has been submitted as part of the tender, each office will be assessed separately. Some information may be requested via email prior to the in-person assessment. It is expected that the assessment will take no longer than one day.\nThe partial PAMMS assessment will use Section F - Leadership, Quality Assurance \u0026 Management. This will broadly cover:\n\u2022\tRecords around Safeguarding incidents\n\u2022\tMedication records and procedures\n\u2022\tRotas and sufficient and appropriate staffing\n\u2022\tCompliments, complaints, incidents, accidents, audits, reviews and feedback, and evidence of learning and improvements\n\u2022\tPersonalised care records and appropriate storage of such documentation\n\u2022\tAudits and action plans, and the effectiveness of these processes.\nFollowing the assessment, a draft report will be shared with the Provider, and the Provider will have the opportunity to review and make any comments on inaccuracies within the report within two weeks of the draft report being available. The Provider will also be able to supply additional evidence if they feel this was missed during the assessment. The report will then be reviewed, and the final report will be published on the PAMMS Provider Portal with a final scoring determined by PAMMS. The final decision regarding the report rests with the Council.\nSuppliers will then be ranked within each Lot based on their combined score. Every year, framework providers will complete a further PAMMS assessment and will be re-ranked based on new assessment scores.\nOnce operational the opportunity to bid for packages of care under the framework will be advertised via the Council\u0027s brokerage system and will be awarded based on a set of cascading criteria:\na.\tPackages are sent with a 1-hour deadline.\nb.\tOffers received within the first hour are considered.\nc.\tOffers received where the Provider can fully meet all the requirements detailed in the referral, for example the need for a gender specific carer.\nd.\tHighest Evaluation Score, then if there is more than one Provider with the same score:\n\u2022\tLowest Priced, then if there is more than one Provider with the same price,\n\u2022\tWeighted Quality Score, then if there is more than one Provider with the same weighted quality score\n\u2022\tThe Provider that responded first.\nThe Council will undertake the procurement process to establish the open framework in line with the programme set out below:\n\u2022 Contract notice published - 12th November 2025\n\u2022 Online TEAMS Tender Briefing Session 1 - 19th November 2025 12:00 - 13:00\n\u2022 Online TEAMS Tender Briefing Session 2 - 20th November 2025 09:00 - 10:00\n\u2022 Deadline for requests for clarification - 12th December 2025 17:00\n\u2022 Tender return deadline for Stage 1 - 22nd December 2025 12:00\n\u2022 Tenderers notified of Stage 1 evaluation outcome - 30th January 2026\n\u2022 Stage 2 quality evaluation - 9th February - 1st June 2026\n\u2022 Deadline for establishing qualifying local CQC registered office - 5th May 2026 17:00\n\u2022 Award decision notified to tenderers - 15th June 2026\n\u2022 Standstill Period Start - 16th June 2026\n\u2022 Standstill Period Concludes - 26th June 2026 23:59\n\u2022 Contract Award confirmed and contracts issued - 29th June 2026\n\u2022 Framework commencement - 1st July 2026\nSuppliers who wish to attend the online TEAMS tender briefings can access the meetings via the meeting links provided within the Invitation to Tender document accessible via In-tend."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2028-11-10T23:59:59Z"
        }
      ]
    },
    "riskDetails": "The Council has identified the following known risks that are likely to or may occur over the term of the framework and may significantly impact factors such as geographical coverage, demand levels, spend, pricing, number of appointed providers, technical scope, lotting structure, conditions of participation, qualitative assessment and operation of the framework agreement:\n\u2022\tLocal Government Re-organisation which will increase geographical coverage, demand levels, spend and potentially lotting structure if a geographical zoning approach is adopted\n\u2022\tIncreasing life expectancy of population which will increase numbers of individuals who require and are eligible for statutory provision of day care services. This would likely increase spend via the framework over time and may require alterations to technical specification requirements to increase efficiency\n\u2022\tContinuing movement towards prioritizing home based care over residential care which will increase numbers of individuals who require and are eligible for statutory provision of day care services. This would likely increase spend via the framework over time and may require alterations to technical specification requirements to increase efficiency\n\u2022\tHigher levels of demand, whether via the framework agreement or for home based services in general, may lead to supplier under capacity and require the Council to re-open the framework and appoint an increased number of suppliers beyond the current 40 per lot maximum\n\u2022\tAlthough not deemed likely, lower levels of demand, either via the framework or in general for home-based services, may lead to supplier over capacity and require the Council to re-open the framework and appoint a reduced number of suppliers below the current 40 per lot maximum\n\u2022\tDevelopments in relevant legislation, best practice and adoption of framework specific continuous improvement recommendations may require alterations to the conditions of participation, PAMMS assessment model, performance management, technical specifications, changes to lotting structure (including for alteration of existing Lots and addition of new Lots or Sub-lots) and other elements of the framework agreement\n\u2022\tChanges in the wider economic environment such as inflation, wage increases, experienced staff scarcity and future budgetary position of the Council may require alterations to the framework agreement commercial pricing structure in terms of market led or price setting strategies, level of annual increases to rates and in year rate changes\n\u2022\tChanges to government policy on future manufacture and sale of non-electric vehicles\nIn order to ensure that the framework agreement will continue to provide an effective sourcing route in view of likely changes to requirements and strategies posed by the above risks, the Council reserves the right to make modifications to the framework agreement. Should the Council decide to make material modifications, the Council will likely re-open the framework agreement after providing notice of its intention to do so via publication of a Planned Procurement Notice, although it will not be obliged to do so.\nThe Council has identified the risks above associated with the delivery of this contract. In accordance with Schedule 8 of the Procurement Act 2023, the Council reserves the right to modify the framework agreement, without initiating a new procurement procedure, should any of these risks materialise during the framework term.\nAny such modification will be limited to addressing the consequences of the known risk and will not alter the overall nature of the contract. Where applicable, a Contract Change Notice will be published in accordance with the requirements of the Act.",
    "specialRegime": [
      "lightTouch"
    ],
    "status": "active",
    "submissionMethodDetails": "Application is via submission of completed stage 1 applications by the deadline stated above via the Council\u0027s e-sourcing system InTend, which is accessible via:\nhttps://in-tendhost.co.uk/portsmouthcc/aspx/Home\nThe system will be used to administrate the procurement process, including for:\n\u2022\tAccess to and issue of procurement information \u0026 documentation\n\u2022\tPre-tender submission clarification requests and response\n\u2022\tTender submission\n\u2022\tTender opening \u0026 access to responses\n\u2022\tPost-tender submission clarification requests and response\n\u2022\tAward decision notification \u0026 feedback.\nSuppliers who are not already registered on the In-tend system will need to register their details to access the procurement documentation, raise clarification requests and return tender submissions.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "frameworkAgreement": {
        "description": "PRICING\nMinimum and maximum rates - as well as the hourly rate paid for any package of care commissioned under the new Framework - will be eligible for an uplift in April 2027. For Lots 1 \u0026 2, framework suppliers will be able to reduce their rates up to twice per framework operational year.\nSuppliers will also be able to apply to increase rates subject to Financial Stability Review application to the Council. The Council will consider the request in addition to assessing a Provider\u0027s financial stability, risks associated and the Rates the Provider proposes to resolve their financial difficulty.\nA benchmarking exercise is likely to be carried out by the Council to test the proposed Rates sustainability and viability which may include the use of an accepted benchmarking model. If a cost model is to be used, the Council will email the Provider requesting the relevant template to be completed.\nThe acceptance of any increased rate as part of this process sits directly at the Council\u0027s discretion.  The Council may, if they are not satisfied the increase is justified, reject all or part of the proposed Rate.  Such rejections will revert back to the Provider\u0027s existing Rate.\nAny changes will trigger a recalculation of assessment and subsequent revised Lot ranking. The revised rates will apply to any existing packages of care delivered by the supplier under contract with the Council.\nThe Council will apply annual uplifts to supplier rates as well as the minimum \u0026 maximum rate ranges that apply for Lots 1 \u0026 2. The increase will take the form of a % of which 70% will be taken from the most recent EARON03 index and 30% will be taken from most recent CPI.\nSuppliers will only be eligible for uplift to rates if they been appointed onto the framework agreement for more than 6 months. Suppliers will also be able to opt out of increases by request to the Council before 1st March each year.\nHowever, the Council reserves the right to alter its position in respect of uplifts on an overall framework or Lot specific basis, subject to reasonable notice, over the term of the framework in order to respond to local and national changes in the economic environment, changes in requirements \u0026 demand, and changes in relevant legislation, policy and best practice.\nQUALITY - PAMMS ASSESSMENT\nProviders are awarded to the Framework at individual Registered Office level, and the Evaluation Score applies to each Registered Office individually.\nAll Registered Offices must complete a PAMMS assessment annually. A summary overview of the PAMMS model is included within the procurement documents.\nA PAMMS assessment may be conducted in person, via a self-assessment, or via a self-assessment with a follow-up visit.\nThe PAMMS assessment awards a Registered Office a Rating (Excellent, Good, Requires Improvement, and Poor) based on a score. The score will be used to create a Provider\u0027s new Quality Score for that Registered Office.\nThe scoring structure is predetermined by PAMMS based on responses to the assessment criteria and is not calculated independently by Portsmouth City Council.\nEach Registered Office will be re-ranked on the e-brokerage system on 1st July annually with their new Quality Score, which will represent 40% of the total Evaluation Score (the other 60% being the Price Score).\nA Provider\u0027s Registered Office must engage in the PAMMS assessment process on an annual basis in a timely manner as requested by the Council. A Quality Score gained from a PAMMS assessment in one year will not be rolled forward to a following year. Failure to engage in the process on an annual basis in a timely manner may result in a Quality Score of 0, which will have a direct impact on a Provider\u0027s ranked position.\nThe Council reserves the right to change the Quality Assessment criteria and process at any time.  This includes any changes that may be made to the PAMMS assessment or how it is managed and configured.  Please note this includes any potential changes to the \nPAMMS Rating Structure.\nLOT RANKING\nWhen a Provider\u0027s Registered Office is awarded onto the Framework they will be ranked within each Lot.  The ranking will be based on their Evaluation Score in descending order.\nWhere multiple Registered Offices have the same Evaluation Score, they will be given an equal place. E.g. if the two highest scoring Registered Offices have the same evaluation score they will be ranked equally number \u00271\u0027. The next Registered Office would then be ranked number \u00273\u0027.\nRanking is dynamic and may change as a result of a number of factors:\na.\tChanges in scores resulting from PAMMS assessments\nb.\tA Provider may choose to reduce their Rate(s)\nc.\tA Provider may request a sustainability review and their rate may increase\nd.\tThe Framework may be re-opened and new Providers may join\nCALL OFF PROCEDURE\nOnce operational the opportunity to bid for packages of care under the framework will be advertised via the Council\u0027s brokerage system.\nWhen a referral is posted, Providers must review whether they can meet the requirements of the package and identify on the e-brokerage system if they are:\na.\tAccepting the package with no negotiation points\nb.\tAccepting the package with negotiation points\nc.\tRejecting the package\nOffers will be reviewed and individual packages awarded based on the following criteria, which are applied in descending order:\na.\tPackages are sent with a 1-hour deadline.\nb.\tOffers received within the first hour are considered.\nc.\tOffers received where the Provider is able to fully meet all the requirements detailed in the referral, for example the need for a gender specific carer\nd.\tHighest Evaluation Score, then if there is more than one Provider with the same score,\ne.\tLowest Priced, then if there is more than one Provider with the same price,\nf.\tWeighted Quality Score, then if there is more than one Provider with the same weighted quality score\ng.\tThe Provider that responded first.\nIf no suitable offer is received after the time limit, the referral will be re-published and the same steps described above will be followed.\nIf at this stage the package is not placed, the Council will commence direct communication with Providers in order to place the package.\nIf at this stage the package is not placed, the Council will consider the best way forward which may include placing a package off the Framework.\nIf a Provider withdraws their acceptance after being awarded a package, the Council will work their way down the ranked list of Providers until the package of care is secured. This may involve follow up communication including telephone calls. Once a Provider withdraws their acceptance, the Provider will not get another opportunity to review or accept the package as part of re-brokering the package at that time. If the package is re-brokered at a later time e.g. two weeks later, the Provider originally handing back the package will be included in the award process if applicable.\nIf a Provider returns a package of care once it has started, the Provider will not get another opportunity to review or accept the package when it is re-brokered. However, if the package has been awarded to another Provider and then subsequently needs to be re-brokered, the Provider will be included in the award process if applicable.\nThere may be occasions where a referral is not sent to all Providers. For example:\na.\t Where there is an existing individual in receipt of care within the household and for continuity of care the individual and Council needs to place directly with the same Provider\nb.\tWhere an individual has prior experience of a Provider and it is not appropriate to commission care from that Provider again due to Safeguarding concerns, conflict of interest or other\nc.\tWhere a direct award is made based on client preference (this may require the client to \u0027top up\u0027 the cost)\nd.\tWhere the client is in hospital for less than five days\ne.\tWhere a Take a Break service is required and an individual is already in receipt of domiciliary care from a Provider on the Framework\nf.\tOr if 6.6 or 6.7 above apply\nOnce a package of care has been placed and secured, the Council will aim to send confirmation to the Provider via email within 24 hours during the working week. This should not delay the start of delivery of care. If a Provider does not receive confirmation within 24 hours, they must notify the Council.\nPERFORMANCE MANAGEMENT\nAll contracted Providers will be rated \u0027Red\u0027, \u0027Amber\u0027 or \u0027Green\u0027 (RAG) by the Council using intelligence based on the following:\n\u2022\tCQC Rating\n\u2022\tDate of last CQC inspection\n\u2022\tPAMMS assessment outcomes\n\u2022\tVolume of business\n\u2022\tQuality concerns\n\u2022\tSafeguarding Adults (section 42) enquiries\n\u2022\tCQC notification and alerts\n\u2022\tComplaints/Compliments\n\u2022\tFinancial stability information\n\u2022\tPerformance against KPIs\n\u2022\tMissed calls\nIf a Provider\u0027s Registered Office is RAG rated \u0027Red\u0027, is assigned a CQC overall rating of \u0027Inadequate\u0027, or a PAMMS rating of \u0027Poor\u0027 during the lifetime of the Framework this will trigger a contract review and may trigger an agreed action plan for improvement. It may be the decision of the Purchaser to suspend purchasing with a Provider until improvements are made following an action plan.\nIf the Council determines that purchasing should be suspended, the Council will work with the Provider to determine if current Services are to remain with the Provider under the terms of the Framework or if all or some of the packages of care should be transferred to another Provider. This assessment will ensure the safety of individuals in receipt of Services.",
        "isOpenFrameworkScheme": true,
        "maximumParticipants": 40,
        "method": "withoutReopeningCompetition",
        "openFrameworkSchemeEndDate": "2034-06-30T23:59:59+01:00",
        "type": "closed"
      },
      "hasFrameworkAgreement": true
    },
    "tenderPeriod": {
      "endDate": "2025-12-22T12:00:00Z"
    },
    "title": "Home Based Care Services - Open Framework",
    "value": {
      "amountGross": 206000000,
      "currency": "GBP"
    }
  }
}