Ticket Retailing & Validation Solutions

{
  "buyer": {
    "id": "GB-COH-03076444",
    "name": "NORTHERN TRAINS LIMITED"
  },
  "date": "2025-11-28T16:05:10Z",
  "id": "078223-2025",
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      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "York",
        "postalCode": "YO1 6JT",
        "region": "UKE21",
        "streetAddress": "George Stephenson House"
      },
      "contactPoint": {
        "email": "procurement@northernrailway.co.uk"
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      "id": "GB-COH-03076444",
      "identifier": {
        "id": "03076444",
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      "name": "NORTHERN TRAINS LIMITED",
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    "description": "Northern Trains Limited has a requirement to replace its existing Ticket Retailing \u0026 Validation solution by December 2026 due to the incumbent supplier\u0027s withdrawal from the UK rail ticketing market. Northern are therefore\nlooking to engage the supply market to understand the solutions available.\nNorthern Trains Limited Invitation to Tender is for the provision of a technology solution that satisfies two main\noutcomes for Northern:\n\u2022Suitable replacement of the on-train and ticket office solution to maintain and safeguard ticket retailing and validation\nprovision\n\u2022Deliver on NTL\u0027s dependency into the PAYG programme for EMV\nA successfully delivered solution must meet 11 significant requirements:\n1)Complete Ticket Issuing System (TIS) for All Devices\n\u2022Requirement: Solution must provide a fully operational TIS across ticket offices and onboard mobile devices.\n\u2022Rationale: Protects the continuity of retailing \u0026 ticket validation for Northern.\n2)Architecture Description of All Components\n\u2022Requirement: Supplier must provide a clear architecture description, confirming deployment as Cloud or Supplierhosted only.\n\u2022Rationale: Ensures transparency of system design and integration capability, supporting Northern\u0027s preference for\nmodern hosting models and interoperability.\n3)Full Range of Retailing Options Available Day One\n\u2022Requirement: Must support issuance of all national ticket types and Northern-specific products from launch.\n\u2022Rationale: Northern\u0027s customer base spans multiple fare types and channels; continuity and breadth of retail options\nare critical for customer service and revenue protection.\n4)RDG Accreditation and Compliance\n\u2022Requirement: Solution must hold full RDG accreditation and comply with all industry standards at tender.\n\u2022Rationale: Accreditation guarantees interoperability and adherence to rail industry technical standards, safeguarding\noperational integrity and compliance.\n5)Adherence to Project Delivery Timelines\n\u2022Requirement: Fully operational solution by December 2026.\n\u2022Rationale: Aligns with Fujitsu contract end date and Northern\u0027s strategic timeline for transition and staff training,\navoiding service disruption.\n6)Customer Payment Type Acceptance\n\u2022Requirement: Must process all major payment types (cards, contactless, mobile wallets, cash, warrants) and support\nPCI DSS compliance.\n\u2022Rationale: Reflects diverse customer payment preferences and ensures secure, industry-standard processing to\nprevent fraud and maintain trust.\n7)Support for ITSO PAYG Smartcards\n\u2022Requirement: Must support ITSO PAYG products (e.g., MCard, POP card) and integrate with ITSO HOPS for ISAM\nmanagement.\n\u2022Rationale: Enables interoperability with regional smart ticketing schemes, supporting Northern\u0027s multi-modal travel\ncommitments.\n8)TfGM cEMV PAYG Capability\n\u2022Requirement: Must incorporate functionality for TfGM\u0027s contactless EMV PAYG scheme, ready for testing by July\n2026.\n\u2022Rationale: Future-proofs the solution for emerging PAYG initiatives, supporting Greater Manchester\u0027s integrated\ntransport vision and Northern\u0027s strategic role in PAYG rollout.\n9)Customer Travel Options and Fare Types\n\u2022Requirement: Must present full range of national and Northern-specific fare options across all devices.\n\u2022Rationale: Ensures customers can access correct fares and products consistently, enhancing service quality and\nrevenue accuracy.\n10)End-of-Shift Accounting Functionality\n\u2022Requirement: Must provide robust end-of-shift accounting features for ticket sales and reconciliation.\n\u2022Rationale: Critical for financial integrity, audit compliance, and operational efficiency in managing cash and card\ntransactions.\n11)Ticket Inspection and Validation Functionality\n\u2022Requirement: Must enable inspection and validation of all ticket types (smartcards, barcodes, PAYG) on both ticket\noffice and mobile devices.\n\u2022Rationale: Supports revenue protection and customer trust by ensuring tickets are valid and correctly processed\nacross all channels.\nNorthern Trains Limited, is a Train Operating Company (TOC) that operates passenger rail services in the North of England. \nWhere used throughout this notice, the meaning of Train Operating Companies includes all and any of those train operating companies who, currently or in the future, provide services for the carriage of passengers by railway:\na. under a franchise agreement with the Secretary of State within the meaning of section 23(3) of the Railways Act 1993 or\nb. under, or secured under, the Secretary of State\u0027s duty in section 30(1) of the Railways Act 1993; or\nc. in accordance with legislation which supersedes or amends the powers referred to in a) and b), including where such powers are transferred from the Secretary of State to another body.\u202f\nThe list of current providers of services for the carriage of passengers by railway under these provisions can be found at https://www.gov.uk/guidance/public-register-of-rail-passenger-contracts.\nNovation or Assignment\nThe contract may be novated or assigned by Northern Trains Limited to Train Operating Companies, or to DFT Operator Limited (company number: 07141122) or any successor parent company to a Train Operating Company, following a corporate restructuring or similar circumstance.\u202f\nOther Information\nNorthern Trains Limited expressly reserves the right:\ni. not to award any suppliers the contract referred to in this notice; and\nii. in no circumstances will the customer be liable for any costs incurred by the suppliers.",
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    "title": "Ticket Retailing \u0026 Validation Solutions",
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