Buyer Name: SOUTH WEST SMART APPLICATIONS LIMITED
Buyer Address: 14 High Cross, Truro, UKK30, TR1 2AJ, United Kingdom
Contact Email: Procurement@nationalmobilitiesprocurementhub.co.uk
RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
20000000.0 GBP
20000000.0 GBP
Published
27 Nov 2025, 16:32
27 Nov 2025, 16:32
Deadline
n/a
n/a
Contract Start
10 Dec 2025, 00:00
10 Dec 2025, 00:00
Contract End
09 Dec 2033, 23:59
09 Dec 2033, 23:59
Category
n/a
n/a
CPV
30230000 - Computer-related equipment
30230000 - Computer-related equipment
Region
n/a
n/a
Awarded To
FARA AS, JOURNEO PASSENGER SYSTEMS LIMITED, VIX TECHNOLOGY UK LIMITED, THE HUB COMPANY LIMITED, CAMMAX LIMITED, WORLDLINE IT SERVICES UK LIMITED, FLOWBIRD TRANSPORT LIMITED, INIT INNOVATIONS IN TRANSPORTATION LIMITED, THE SM@RT GROUP LTD, TEW ENGINEERING LTD, GLOBAL DISPLAY SOLUTIONS LIMITED, KADFIRE LIMITED, NATIONAL PUBLIC TRANSPORT INFORMATION LIMITED, TRAFI LIMITED, HUDDL MOBILITY LIMITED, UBI TRANSPORTS, Theoremus AD, SMART APPLICATIONS MANAGEMENT LIMITED, UNICARD LIMITED
FARA AS, JOURNEO PASSENGER SYSTEMS LIMITED, VIX TECHNOLOGY UK LIMITED, THE HUB COMPANY LIMITED, CAMMAX LIMITED, WORLDLINE IT SERVICES UK LIMITED, FLOWBIRD TRANSPORT LIMITED, INIT INNOVATIONS IN TRANSPORTATION LIMITED, THE SM@RT GROUP LTD, TEW ENGINEERING LTD, GLOBAL DISPLAY SOLUTIONS LIMITED, KADFIRE LIMITED, NATIONAL PUBLIC TRANSPORT INFORMATION LIMITED, TRAFI LIMITED, HUDDL MOBILITY LIMITED, UBI TRANSPORTS, Theoremus AD, SMART APPLICATIONS MANAGEMENT LIMITED, UNICARD LIMITED
Official Source
Open Find a Tender
Open Find a Tender
Description
Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members. This Framework is seeking the provision of RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services. These five Lots form the focal point for any modern Ticketing & Information Scheme in managing customer information, journey planning, physical sales, revenue, and a range of customer facing managed services. Lot 1: RTPI Content Management Systems (CMS) The RTPI CMS Lot provides a supplier-agnostic Content Management System for Real Time Passenger Information, integrating with standards like GTFS, SIRI, BODS, and RSS. It must distribute real-time schedules and multimedia content to Passenger Information Displays, managed through a secure web portal with layout control, multilingual messaging, and access management. The system must be scalable, cloud hosted, GDPR-compliant, and include monitoring, fault management, and reporting. Delivery requires commissioning, testing, migration, and maintenance, with defined backup, PID interfacing, and documentation. Suppliers must follow formal project management, deliver training, and meet strict KPIs for availability, updates, and transparency. Lot 2: Ticket Vending Machines The Ticket Vending Machine (TVM) Lot focuses on providing modern, reliable, and accessible equipment aligned with operational and customer needs. The requirements highlight durability, accessibility compliance, and integration with transport systems, while ensuring wide payment options such as contactless, mobile, and cash for inclusivity. Priority has been given to cybersecurity, remote monitoring, and easy maintenance to reduce downtime and costs. The machines also support long-term goals of sustainability, scalability, and futureproofing, using energy-efficient, recyclable components and allowing upgrades for new products or payments. User experience is central, with clear interfaces, multilingual support, and accessibility for disabled passengers. Overall, the process delivers robust, user-friendly, and cost-effective TVMs that will remain a reliable backbone of the transport network. Lot 3: Electronic Ticket Machines The ETM Lot covers the supply, installation, and maintenance of Electronic Ticket Machines for public transport. Machines must support ITSO smartcards, EMV contactless, mobile ticketing (QR, barcode, NFC), and cash, while integrating with back-office systems for revenue and data exchange in line with ITSO, PCI-DSS, and BODS. They should be reliable, user-friendly, process transactions quickly, adapt to future needs, and link with Intelligent Transport Systems for real-time information and vehicle tracking. Suppliers must ensure strong project delivery from design and testing to deployment and lifecycle support, including staff training, spares, and repairs. Defined SLAs cover uptime, fault resolution, and updates. Security requires encryption, key management, and compliance with financial and data protection standards. Ongoing monitoring, reporting, and proactive updates are expected to maintain performance and meet evolving passenger needs. Lot 4: Accessible Rail Information And Support Units Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units will also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone. Lot 5: Transport And Data Managed Services The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards. This Lot has 7 Parts: Lot 5 - Part 1. Journey Planning Managed Service Lot 5 - Part 2. Consultancy Support Managed Service Lot 5 - Part 3. Operational Data Evaluation Managed Service Lot 5 - Part 4. Entitlement Travel Managed Service Lot 5 - Part 5. Operator Support Managed Service Lot 5 - Part 6. Scholars Travel Managed Service Lot 5 - Part 7. Commercial Travel Managed Service
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Lot 2 Status: complete
Lot 3 Status: complete
Lot 4 Status: complete
Lot 5 Status: complete
Awards
Award Title: Lot 1: RTPI Content Management Systems (CMS)
Award Title: Lot 2. Ticket Vending Machines
Award Title: Lot 3. Electronic Ticket Machines
Award Title: Lot 4. Accessible Rail Information And Support Units
Award Title: Lot 5 - Transport and Data Managed Services
Raw Notice JSON
Expand raw payload
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"name": "NATIONAL PUBLIC TRANSPORT INFORMATION LIMITED"
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{
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{
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{
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"name": "Theoremus AD"
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{
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"name": "SMART APPLICATIONS MANAGEMENT LIMITED"
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"status": "valid",
"tenderers": [
{
"id": "GB-PPON-PTWJ-9325-HZYH",
"name": "UBI TRANSPORTS"
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"status": "valid",
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"id": "GB-PPON-PPCD-5762-BYDR",
"name": "Theoremus AD"
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"status": "valid",
"tenderers": [
{
"id": "GB-COH-10303587",
"name": "SMART APPLICATIONS MANAGEMENT LIMITED"
}
]
},
{
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"status": "valid",
"tenderers": [
{
"id": "GB-COH-04817824",
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"tender": {
"description": "Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members.\nThis Framework is seeking the provision of RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services.\nThese five Lots form the focal point for any modern Ticketing \u0026 Information Scheme in managing customer information, journey planning, physical sales, revenue, and a range of customer facing managed services.\nLot 1: RTPI Content Management Systems (CMS)\nThe RTPI CMS Lot provides a supplier-agnostic Content Management System for Real Time Passenger Information, integrating with standards like GTFS, SIRI, BODS, and RSS. It must distribute real-time schedules and multimedia content to Passenger Information Displays, managed through a secure web portal with layout control, multilingual messaging, and access management.\nThe system must be scalable, cloud hosted, GDPR-compliant, and include monitoring, fault management, and reporting. Delivery requires commissioning, testing, migration, and maintenance, with defined backup, PID interfacing, and documentation. Suppliers must follow formal project management, deliver training, and meet strict KPIs for availability, updates, and transparency.\nLot 2: Ticket Vending Machines\nThe Ticket Vending Machine (TVM) Lot focuses on providing modern, reliable, and accessible equipment aligned with operational and customer needs. The requirements highlight durability, accessibility compliance, and integration with transport systems, while ensuring wide payment options such as contactless, mobile, and cash for inclusivity. Priority has been given to cybersecurity, remote monitoring, and easy maintenance to reduce downtime and costs.\nThe machines also support long-term goals of sustainability, scalability, and futureproofing, using energy-efficient, recyclable components and allowing upgrades for new products or payments. User experience is central, with clear interfaces, multilingual support, and accessibility for disabled passengers. Overall, the process delivers robust, user-friendly, and cost-effective TVMs that will remain a reliable backbone of the transport network.\nLot 3: Electronic Ticket Machines\nThe ETM Lot covers the supply, installation, and maintenance of Electronic Ticket Machines for public transport. Machines must support ITSO smartcards, EMV contactless, mobile ticketing (QR, barcode, NFC), and cash, while integrating with back-office systems for revenue and data exchange in line with ITSO, PCI-DSS, and BODS. They should be reliable, user-friendly, process transactions quickly, adapt to future needs, and link with Intelligent Transport Systems for real-time information and vehicle tracking.\nSuppliers must ensure strong project delivery from design and testing to deployment and lifecycle support, including staff training, spares, and repairs. Defined SLAs cover uptime, fault resolution, and updates. Security requires encryption, key management, and compliance with financial and data protection standards. Ongoing monitoring, reporting, and proactive updates are expected to maintain performance and meet evolving passenger needs.\nLot 4: Accessible Rail Information And Support Units\nAccessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units will also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone.\nLot 5: Transport And Data Managed Services\nThe Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable \u0027managed\u0027 solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards.\nThis Lot has 7 Parts:\nLot 5 - Part 1. Journey Planning Managed Service\nLot 5 - Part 2. Consultancy Support Managed Service\nLot 5 - Part 3. Operational Data Evaluation Managed Service\nLot 5 - Part 4. Entitlement Travel Managed Service\nLot 5 - Part 5. Operator Support Managed Service\nLot 5 - Part 6. Scholars Travel Managed Service\nLot 5 - Part 7. Commercial Travel Managed Service",
"id": "SAM Framework 007",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
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"status": "complete"
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},
{
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"status": "complete"
},
{
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"status": "complete"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"status": "complete",
"techniques": {
"frameworkAgreement": {
"isOpenFrameworkScheme": true
},
"hasFrameworkAgreement": true
},
"title": "RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services"
}
}