The Servicing & Maintenance of Housing & Corporate Door Entry, Access Control and Auto Gates & Barriers

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Access gates",
              "id": "44221310",
              "scheme": "CPV"
            },
            {
              "description": "Shutters",
              "id": "44221400",
              "scheme": "CPV"
            },
            {
              "description": "Repair and maintenance services of electrical building installations",
              "id": "50711000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKI74"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06993052",
          "name": "DSSL GROUP LIMITED"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PHZZ-4724-NYPH",
    "name": "London Borough of Hillingdon"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "agreedMetrics": [
        {
          "description": "To determine the proportion of Orders for Routine and Responsive Maintenance capable of a first-time fix (as identified by the Client\u0027s IT System or the Service Provider\u0027s IT System, as applicable) where a first-time fix is achieved. The proportion of Orders for Routine and Responsive Maintenance that are indicated by the Client\u0027s IT System or the Service Provider\u0027s IT System (as applicable) as being capable of first time fix completed in a single visit during the Measurement Period as a proportion of the total number of Orders for Routine and Responsive Maintenance that are indicated as being capable of first time fix completed in the Measurement Period.",
          "id": "1",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ],
          "title": "First Time Fix - Target 90%"
        },
        {
          "description": "To measure the Service Provider\u0027s conformity in meeting Periodic Servicing and compliance Inspection programme All compliance inspections to be completed before expiration date of existing compliance certification.",
          "id": "2",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ],
          "title": "Periodic Servicing \u0026 Compliance Inspections Completed in time - Target 100%"
        },
        {
          "description": "To determine the percentage of Orders for Responsive repairs completed within timescales as per Table 1 set periods. Maintenance with Response Periods expiring during the Measurement Period that were completed within their Response Periods.",
          "id": "3",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ],
          "title": "Attendance within Response Times - Target 100%"
        },
        {
          "description": "To determine the ongoing commitment to meet Social and Environmental targets during contract duration, as per technical submissions.",
          "id": "4",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ],
          "title": "Social \u0026 Environmental Commitment Tracker - Target 100%"
        }
      ],
      "awardID": "1",
      "dateSigned": "2025-11-14T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-11-21T12:03:30Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "075986-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/075986-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2028-11-29T23:59:59Z",
        "maxExtentDate": "2030-11-29T23:59:59Z",
        "startDate": "2025-11-30T00:00:00Z"
      },
      "renewal": {
        "description": "Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business."
      },
      "status": "active",
      "value": {
        "amount": 831000,
        "amountGross": 997000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-11-21T12:03:30Z",
  "id": "075986-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-052c76",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Uxbridge",
        "postalCode": "UB8 1UW",
        "region": "UKI74",
        "streetAddress": "Civic Centre"
      },
      "contactPoint": {
        "email": "procurement@hillingdon.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PHZZ-4724-NYPH",
      "identifier": {
        "id": "PHZZ-4724-NYPH",
        "scheme": "GB-PPON"
      },
      "name": "London Borough of Hillingdon",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "BASILDON",
        "postalCode": "SS13 1EU",
        "region": "UKH37",
        "streetAddress": "Unit 14, Britannia Court"
      },
      "contactPoint": {
        "email": "aaron@dsslgroup.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-COH-06993052",
      "identifier": {
        "id": "06993052",
        "scheme": "GB-COH"
      },
      "name": "DSSL GROUP LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing, maintenance and repairs of the Pedestrian and Vehicle Door Entry, Access Control, Warden Call Systems, Automatic Doors, Gates \u0026 Barriers ensuring compliance with all relevant industry, manufacturers and safety standards.\nThe contract is to include Hillingdon Council\u0027s housing stock of over 10,000 properties covering General Needs Housing, Sheltered Housing, Supported Housing and 200 Corporate sites.\nElements of the contract include but not limited to the following:\n\u2022 Repairs of Housing Door Entry \u0026 Access Control Systems and associated works as detailed in the Asset Lists.\n\u2022 Service, Maintenance \u0026 Repairs of Corporate Access Control Systems and associated works as detailed in the Asset Lists.\n\u2022 Service, Maintenance \u0026 Repairs of Automatic Pedestrian \u0026 Vehicle Doors, Gates, Barriers, Bollards \u0026 Shutters as detailed in Asset lists.\n\u2022 Repairs, Servicing \u0026 Maintenance on all Assisted Living and Warden Call Systems.\n\u2022 Provide a Reactive Maintenance/Call out Service (365/24/7) covering the assets in question\nThe contract will have a staggered approach to its implementation with the Door Entry \u0026 Access Control and Assisted Living \u0026 Warden Call element starting on 30th November 2025 and the Automatic Pedestrian \u0026 Vehicle Doors, Gates, Barriers, Bollards \u0026 Shutters being introduced on 1st September 2026.\nTUPE will apply across all aspects.\nThe Contract will be for an initial term of three (3) years with an extendable option for a period of not more than two (2) years, giving a total of five (5) years (the Term).",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "ocds-h6vhtk-052c76",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "The Servicing \u0026 Maintenance of Housing \u0026 Corporate Door Entry, Access Control and Auto Gates \u0026 Barriers"
  }
}