Out of Hours Contact Centre

{
  "buyer": {
    "id": "GB-PPON-PTCP-1774-DYCR",
    "name": "Aspire Housing"
  },
  "date": "2025-11-19T15:55:09Z",
  "id": "075357-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05e4ac",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Newcastle Under Lyme",
        "postalCode": "ST5 0QW",
        "region": "UKG24",
        "streetAddress": "Kingsley, The Brampton"
      },
      "contactPoint": {
        "email": "contracts@aspirehousing.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PTCP-1774-DYCR",
      "identifier": {
        "id": "PTCP-1774-DYCR",
        "scheme": "GB-PPON"
      },
      "name": "Aspire Housing",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.",
    "documents": [
      {
        "datePublished": "2025-11-19T15:55:09Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "075357-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/075357-2025"
      }
    ],
    "id": "ID588",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Telephone-answering services",
            "id": "79510000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKG"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "description": "60% Quality  / 40% Price"
        },
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
          "maxExtentDate": "2031-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Option to extend for a further 2x 12 month periods"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 72000,
          "amountGross": 90000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "otherRequirements": {
      "reservedParticipation": [
        "smeVcse"
      ],
      "reservedParticipationLocation": {
        "description": null,
        "gazetteer": {
          "identifiers": [
            "K02000001"
          ],
          "scheme": "GB-ONS"
        }
      }
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "https://in-tendhost.co.uk/aspirehousing/",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2025-12-12T12:00:00Z"
    },
    "title": "Out of Hours Contact Centre",
    "value": {
      "amount": 72000,
      "amountGross": 90000,
      "currency": "GBP"
    }
  }
}