UK Power Networks Customer Vulnerability Enduring Partnerships

{
  "buyer": {
    "id": "GB-COH-03870728",
    "name": "UK POWER NETWORKS (OPERATIONS) LIMITED"
  },
  "date": "2025-11-12T11:54:04Z",
  "id": "073117-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05df6b",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PGGV-9992-RNGD",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 6NP",
        "region": "UKI44",
        "streetAddress": "Newington House, 237 Southwark Bridge Road"
      },
      "contactPoint": {
        "email": "ukpnprocurement@ukpowernetworks.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-03870728",
      "identifier": {
        "id": "03870728",
        "scheme": "GB-COH"
      },
      "name": "UK POWER NETWORKS (OPERATIONS) LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-02-13T23:59:59Z"
    },
    "contractTerms": {
      "financialTerms": "30 Days"
    },
    "description": "As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of \u00a310.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%.\nUK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks\u0027 Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. \nThese services should include:\n\u2022\tNon-in-depth advice\n\u2022\tIn-depth advice to customers who may be in or at risk of being in fuel poverty\n\u2022\tWider and more enduring support\nThe full scope and specifications of the services can be found in Appendix 2.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-11-12T11:54:04Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "073117-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/073117-2025"
      }
    ],
    "hasRecurrence": true,
    "id": "PE1-0049-2025",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Provision of services to the community",
            "id": "75200000",
            "scheme": "CPV"
          },
          {
            "description": "Customer services",
            "id": "79342300",
            "scheme": "CPV"
          },
          {
            "description": "Customer-care services",
            "id": "79342320",
            "scheme": "CPV"
          },
          {
            "description": "Community action programme",
            "id": "85322000",
            "scheme": "CPV"
          },
          {
            "description": "Other community, social and personal services",
            "id": "98000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Full assessment details can be found in PE1-0049-2025 - CV Enduring Partnerships - RFP Instructions.",
              "name": "Stage 2 - Substage 2.1 -  Assessment of Written Technical Submission",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Full assessment details can be found in PE1-0049-2025 - CV Enduring Partnerships - RFP Instructions.",
              "name": "Stage 2 - Substage 2.2 - Commercial Assessment of Pricing Schedule",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "maxExtentDate": "2030-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Extension options for up to 2 further years to take us into the next regulatory period. Can be taken in one go, one year at a time, or not at all."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Please refer to Appendix 2 - Scope of Work for further details.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 3397000,
          "amountGross": 4076400,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "The document for this tender notice, including the Instructions to Tenderers, can be accessed via the following link:\nhttps://ukpowernetworks.sharepoint.com/:f:/s/ProcurementDocumentManagement/IgCHXNy9UtGHQKnoU7Xl5eojAT4AhusyWSbGzpw_p8SW8jA\nHigh Level Information:\nThe event will comprise of 2 stages as detailed below:\nStage 1 - Condition of Participation Assessment - There are 34 questions within Appendix 1 - Procurement Specific Questionnaire, with a pass / fail evaluation method. Tenderers are required to provide their responses to these questions as set out in Appendix 1. \nFollowing the assessment of Stage 1, the shortlisted tenderers will be invited to take part in the RFP Event which will be conducted in UK Power Networks\u0027 Procurement Sourcing Platform. \nStage 2 - Balanced Scorecard Assessment - This stage is split into 3 substages. \nSubstage 2.1 - Assessment of written response to 35 Technical Questions. The questions will be scored on a scale of 0-10 (as further detailed within the ITT document). The Criteria Weighting for this substage is 60%. \nSubstage 2.2 - Commercial Assessment of Pricing Schedule. Tenderers are required to complete Appendix 5 as part of their tender response. All pricing will be evaluated with the overall lowest priced bid receiving the maximum score, with all remaining bids recorded as a descending percentage based on the delta to the lowest score. The weighting for this stage is 40%. \nSubstage 2.3 - Negotiation, BAFO, and Final Submissions. A technical carryover from substage 2.1 (60%), a commercial assessment of the BAFO - best and final offer (40%), and acceptance of the final version of the UK Power Networks T\u0026Cs. \nDraft Agreement and Final Contract - UK Power Networks has provided a Draft Agreement\nas part of the RfP pack. UK Power Networks does not envisage any changes to the Draft\nAgreement.\nAll tenderers MUST confirm their acceptance of this Draft Agreement as part of their tender submission and provide a price which reflects the unamended Draft Agreement. This will be considered by UK Power Networks as the tenderer\u0027s Main Submission.\nIf a tenderer cannot confirm acceptance of the unamended Draft Agreement because it believes that amendments to the Draft  Agreement would contribute to an improvement in any of the following areas:\n\u2022 safety;\n\u2022 availability of resources;\n\u2022 flexibility or reliability of the service;\n\u2022 cost efficiency; or\n\u2022 improved methods of working,\nthen a tenderer may propose suitable amendments by providing a marked-up copy of the Draft Agreement in Microsoft Word along with a price which reflects these amended terms. This will be named the \"Alternative Submission\".\nAll proposed amendments in an Alternative Submission must clearly be shown in \u0027tracked changes\u0027 with a related explanation made as a \u0027comment\u0027 and is to be submitted as part of the Stage 2 response to this RfP via Procurement Sourcing Platform.\nUK Power Networks will decide, at its sole discretion, whether any proposed amendment to the Draft Agreement will be accepted.\nWhere UK Power Networks accepts amendments to the Draft Agreement (which it is not obliged to do) it shall re-issue a single form of final Agreement to all tenderers taking into account those proposed amendments from tenderers which have been accepted by UK Power Networks.\nTenderers must accept this re-issued final Agreement to be awarded a contract. Tenderers must confirm their pricing based on this re-issued final agreement."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2027-09-01T23:59:59+01:00"
        }
      ]
    },
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "PLEASE NOTE - The first thing that tenderers should complete is Appendix 1 - PSQ - Conditions of Participation document. Should you be shortlisted for Stage 2, then and only then should you complete and submit your Technical \u0026 Commercial response (Appendix 4 \u0026 5). \nAs part of the Stage 1 the tenderers are required to complete the Conditions of Participation document (Appendix 1) and submit it to the following email address:\nindirects.procurement@ukpowernetworks.co.uk\nTenderers shall note that the invitation to Stage 2, the RFP, and the registration to UKPN\u0027s Procurement portal will be done following the Stage 1 down selection process.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "notAllowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "frameworkAgreement": {
        "buyerCategories": "London Power Networks plc\nEastern Power Networks plc\nSouth Eastern Power Networks plc\nUK Power Networks (Distribution System Operator) Limited\nUK Power Networks (Operations) Limited\nUK Power Networks Services (Contracting) Limited\nUK Power Networks Services (Commercial) Limited",
        "description": "UK Power Networks is seeking to award a framework contract to one or more supplier as per the requirements and details included within this Request for Proposal (RfP) package.",
        "method": "withReopeningCompetition",
        "type": "open"
      },
      "hasFrameworkAgreement": true
    },
    "tenderPeriod": {
      "endDate": "2025-12-12T11:00:00Z"
    },
    "title": "UK Power Networks Customer Vulnerability Enduring Partnerships",
    "value": {
      "amount": 3397000,
      "amountGross": 4076400,
      "currency": "GBP"
    }
  }
}