Buyer Name: North Hertfordshire District Council
Buyer Address: Council Offices, Gernon Road, Letchworth Garden City, UKH23, SG6 3JF, United Kingdom
Contact Email: procurement.team@north-herts.gov.uk
A Framework Agreement for the Supply and Maintenance of Telecare Equipment
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
1040000.0 GBP
1040000.0 GBP
Published
05 Nov 2025, 11:30
05 Nov 2025, 11:30
Deadline
n/a
n/a
Contract Start
18 Nov 2025, 00:00
18 Nov 2025, 00:00
Contract End
17 Nov 2029, 23:59
17 Nov 2029, 23:59
Category
n/a
n/a
CPV
35121700 - Alarm systems
35121700 - Alarm systems
Region
n/a
n/a
Awarded To
CAREIUM UK LIMITED, CHIPTECH INTERNATIONAL LIMITED
CAREIUM UK LIMITED, CHIPTECH INTERNATIONAL LIMITED
Official Source
Open Find a Tender
Open Find a Tender
Description
[Administrative correction and re-issue of assessment summaries This Contract Award Notice replaces and supersedes the notices originally published under identifiers 2025/S 000-068119 (11:23 a.m., 24 October 2025) and 2025/S 000-068105 (11:10 a.m., 24 October 2025). Following an informal supplier challenge during the initial standstill period, the Council reviewed the Social Value evaluation for Lot 3 with its external evaluator, the Social Value Portal (SVP). That review identified a minor administrative error within SVP's internal quality-control process. The issue has now been corrected, and the Council has re-issued updated Assessment Summaries to all bidders to ensure transparency and equal treatment. This notice is therefore being republished to reflect the corrected evaluation record. In accordance with sections 50 and 51 of the Procurement Act 2023, publication of this notice commences a new mandatory standstill period of eight (8) working days, beginning with the date of publication. The Council will not enter into any contract before the end of that period.] North Hertfordshire District Council requires high quality assistive technology solutions to support people to establish, maintain or regain independence both in and away from their home setting, increasing successful early supported discharges from hospital, supporting people to maintain personal safety, to build confidence and to improve their physical and mental wellbeing. North Hertfordshire District Council's Herts Careline service works in partnership with Hertfordshire County Council to supply, maintain and monitors alarms for over 9000 service users across Hertfordshire. Of these users, approximately 5000 sites have assistive technology to support users with complex needs. Additionally, 500 users utilise our away service, taking technology out of the home with them in Hertfordshire and beyond. On average, our team of technicians complete 150 new installations each month. Herts Careline provides plug and play alarm kits to twenty (20) hospitals and professional services to support early discharge in Hertfordshire. The Council intends to procure a multi-supplier Framework Agreement divided into three Lots. The Lots are defined as follows: Lot 1: Solutions for Assistive Technologies Service at Home and Hospital Discharge Lot 2: Solutions for Assistive Technologies Service Away from Home Lot 3: Solutions for Assistive Technologies for Users with Complex Needs
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Lot 2 Status: complete
Lot 3 Status: complete
Awards
Award Title: Lot 1 . Solutions for Assistive Technologies Service at Home and Hospital Discharge
Award Title: Lot 2. Solutions for Assistive Technologies Service Away from Home
Award Title: Lot 3. Solutions for Assistive Technologies for Users with Complex Needs
Raw Notice JSON
Expand raw payload
{
"awards": [
{
"aboveThreshold": true,
"additionalProcurementCategories": [
"services"
],
"assessmentSummariesDateSent": "2025-11-04T00:00:00Z",
"contractPeriod": {
"endDate": "2029-11-17T23:59:59Z",
"startDate": "2025-11-18T00:00:00Z"
},
"date": "2025-11-04T00:00:00Z",
"documents": [
{
"datePublished": "2025-11-05T11:30:57Z",
"description": "Contract award notice on Find a Tender",
"documentType": "awardNotice",
"format": "text/html",
"id": "071190-2025",
"noticeType": "UK6",
"url": "https://www.find-tender.service.gov.uk/Notice/071190-2025"
}
],
"id": "5",
"items": [
{
"additionalClassifications": [
{
"description": "Alarm systems",
"id": "35121700",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH"
}
],
"id": "1",
"relatedLot": "1"
}
],
"mainProcurementCategory": "goods",
"milestones": [
{
"dueDate": "2025-11-17T23:59:59Z",
"id": "1",
"status": "scheduled",
"type": "futureSignatureDate"
}
],
"relatedLots": [
"1"
],
"standstillPeriod": {
"endDate": "2025-11-14T23:59:59+00:00"
},
"status": "pending",
"suppliers": [
{
"id": "GB-COH-04133585",
"name": "CAREIUM UK LIMITED"
},
{
"id": "GB-COH-11928721",
"name": "CHIPTECH INTERNATIONAL LIMITED"
}
],
"title": "Lot 1 . Solutions for Assistive Technologies Service at Home and Hospital Discharge",
"value": {
"amount": 1040000,
"amountGross": 1248000,
"currency": "GBP"
}
},
{
"aboveThreshold": false,
"additionalProcurementCategories": [
"services"
],
"assessmentSummariesDateSent": "2025-11-04T00:00:00Z",
"contractPeriod": {
"endDate": "2029-11-17T23:59:59Z",
"startDate": "2025-11-18T00:00:00Z"
},
"date": "2025-11-04T00:00:00Z",
"documents": [
{
"datePublished": "2025-11-05T11:30:57Z",
"description": "Contract award notice on Find a Tender",
"documentType": "awardNotice",
"format": "text/html",
"id": "071190-2025",
"noticeType": "UK6",
"url": "https://www.find-tender.service.gov.uk/Notice/071190-2025"
}
],
"id": "6",
"items": [
{
"additionalClassifications": [
{
"description": "Devices for the disabled",
"id": "33196200",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH"
}
],
"id": "2",
"relatedLot": "2"
}
],
"mainProcurementCategory": "goods",
"milestones": [
{
"dueDate": "2025-11-17T23:59:59Z",
"id": "1",
"status": "scheduled",
"type": "futureSignatureDate"
}
],
"relatedLots": [
"2"
],
"status": "active",
"suppliers": [
{
"id": "GB-COH-04133585",
"name": "CAREIUM UK LIMITED"
},
{
"id": "GB-COH-11928721",
"name": "CHIPTECH INTERNATIONAL LIMITED"
}
],
"title": "Lot 2. Solutions for Assistive Technologies Service Away from Home",
"value": {
"amount": 160000,
"amountGross": 192000,
"currency": "GBP"
}
},
{
"aboveThreshold": true,
"additionalProcurementCategories": [
"services"
],
"assessmentSummariesDateSent": "2025-11-04T00:00:00Z",
"contractPeriod": {
"endDate": "2029-11-17T23:59:59Z",
"startDate": "2025-11-18T00:00:00Z"
},
"date": "2025-11-04T00:00:00Z",
"documents": [
{
"datePublished": "2025-11-05T11:30:57Z",
"description": "Contract award notice on Find a Tender",
"documentType": "awardNotice",
"format": "text/html",
"id": "071190-2025",
"noticeType": "UK6",
"url": "https://www.find-tender.service.gov.uk/Notice/071190-2025"
}
],
"id": "7",
"items": [
{
"additionalClassifications": [
{
"description": "Alarm systems",
"id": "35121700",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH"
}
],
"id": "3",
"relatedLot": "3"
}
],
"mainProcurementCategory": "goods",
"milestones": [
{
"dueDate": "2025-11-17T23:59:59Z",
"id": "1",
"status": "scheduled",
"type": "futureSignatureDate"
}
],
"relatedLots": [
"3"
],
"standstillPeriod": {
"endDate": "2025-11-14T23:59:59+00:00"
},
"status": "pending",
"suppliers": [
{
"id": "GB-COH-04133585",
"name": "CAREIUM UK LIMITED"
},
{
"id": "GB-COH-11928721",
"name": "CHIPTECH INTERNATIONAL LIMITED"
}
],
"title": "Lot 3. Solutions for Assistive Technologies for Users with Complex Needs",
"value": {
"amount": 1840000,
"amountGross": 2208000,
"currency": "GBP"
}
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 8
},
{
"id": "2",
"measure": "finalStageBids",
"relatedLot": "1",
"value": 4
},
{
"id": "3",
"measure": "smeFinalStageBids",
"relatedLot": "1",
"value": 1
},
{
"id": "4",
"measure": "vcseFinalStageBids",
"relatedLot": "1",
"value": 1
},
{
"id": "5",
"measure": "bids",
"relatedLot": "2",
"value": 6
},
{
"id": "6",
"measure": "finalStageBids",
"relatedLot": "2",
"value": 4
},
{
"id": "7",
"measure": "smeFinalStageBids",
"relatedLot": "2",
"value": 1
},
{
"id": "8",
"measure": "vcseFinalStageBids",
"relatedLot": "2",
"value": 1
},
{
"id": "9",
"measure": "bids",
"relatedLot": "3",
"value": 8
},
{
"id": "10",
"measure": "finalStageBids",
"relatedLot": "3",
"value": 6
},
{
"id": "11",
"measure": "smeFinalStageBids",
"relatedLot": "3",
"value": 1
},
{
"id": "12",
"measure": "vcseFinalStageBids",
"relatedLot": "3",
"value": 1
}
]
},
"buyer": {
"id": "GB-PPON-PDWC-9574-WBPY",
"name": "North Hertfordshire District Council"
},
"date": "2025-11-05T11:30:57Z",
"id": "071190-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-056a27",
"parties": [
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Letchworth Garden City",
"postalCode": "SG6 3JF",
"region": "UKH23",
"streetAddress": "Council Offices, Gernon Road"
},
"contactPoint": {
"email": "procurement.team@north-herts.gov.uk"
},
"details": {
"classifications": [
{
"description": "Public authority - sub-central government",
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE"
}
]
},
"id": "GB-PPON-PDWC-9574-WBPY",
"identifier": {
"id": "PDWC-9574-WBPY",
"scheme": "GB-PPON"
},
"name": "North Hertfordshire District Council",
"roles": [
"buyer"
]
},
{
"additionalIdentifiers": [
{
"id": "PLPB-9615-NDDR",
"scheme": "GB-PPON"
}
],
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Blackburn",
"postalCode": "BB1 2QE",
"region": "UKD41",
"streetAddress": "Aspinall House"
},
"contactPoint": {
"email": "uk.sales@careium.com"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "large",
"shelteredWorkshop": false,
"url": "https://www.careium.co.uk",
"vcse": true
},
"id": "GB-COH-04133585",
"identifier": {
"id": "04133585",
"scheme": "GB-COH"
},
"name": "CAREIUM UK LIMITED",
"roles": [
"supplier"
]
},
{
"additionalIdentifiers": [
{
"id": "PLNV-3272-CRGN",
"scheme": "GB-PPON"
}
],
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Lancaster",
"postalCode": "LA1 1PW",
"region": "UKD44",
"streetAddress": "Palatine Hall"
},
"contactPoint": {
"email": "sales@chiptech.com"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "sme",
"shelteredWorkshop": false,
"url": "http://chiptech.com",
"vcse": false
},
"id": "GB-COH-11928721",
"identifier": {
"id": "11928721",
"scheme": "GB-COH"
},
"name": "CHIPTECH INTERNATIONAL LIMITED",
"roles": [
"supplier"
]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"description": "[Administrative correction and re-issue of assessment summaries\nThis Contract Award Notice replaces and supersedes the notices originally published under identifiers 2025/S 000-068119 (11:23 a.m., 24 October 2025) and 2025/S 000-068105 (11:10 a.m., 24 October 2025).\nFollowing an informal supplier challenge during the initial standstill period, the Council reviewed the Social Value evaluation for Lot 3 with its external evaluator, the Social Value Portal (SVP). That review identified a minor administrative error within SVP\u0027s internal quality-control process. The issue has now been corrected, and the Council has re-issued updated Assessment Summaries to all bidders to ensure transparency and equal treatment.\nThis notice is therefore being republished to reflect the corrected evaluation record. In accordance with sections 50 and 51 of the Procurement Act 2023, publication of this notice commences a new mandatory standstill period of eight (8) working days, beginning with the date of publication. The Council will not enter into any contract before the end of that period.]\nNorth Hertfordshire District Council requires high quality assistive technology solutions to support people to establish, maintain or regain independence both in and away from their home setting, increasing successful early supported discharges from hospital, supporting people to maintain personal safety, to build confidence and to improve their physical and mental wellbeing.\nNorth Hertfordshire District Council\u0027s Herts Careline service works in partnership with Hertfordshire County Council to supply, maintain and monitors alarms for over 9000 service users across Hertfordshire. Of these users, approximately 5000 sites have assistive technology to support users with complex needs. Additionally, 500 users utilise our away service, taking technology out of the home with them in Hertfordshire and beyond. On average, our team of technicians complete 150 new installations each month.\nHerts Careline provides plug and play alarm kits to twenty (20) hospitals and professional services to support early discharge in Hertfordshire.\nThe Council intends to procure a multi-supplier Framework Agreement divided into three Lots. The Lots are defined as follows:\nLot 1: Solutions for Assistive Technologies Service at Home and Hospital Discharge\nLot 2: Solutions for Assistive Technologies Service Away from Home\nLot 3: Solutions for Assistive Technologies for Users with Complex Needs",
"id": "NHDC0148207",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"id": "1",
"status": "complete"
},
{
"id": "2",
"status": "complete"
},
{
"id": "3",
"status": "complete"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"status": "complete",
"techniques": {
"hasFrameworkAgreement": true
},
"title": "A Framework Agreement for the Supply and Maintenance of Telecare Equipment"
}
}