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Home Support - Principal Provider South Norfolk

Norfolk County Council

Buyer Contact Info

Buyer Name: Norfolk County Council

Buyer Address: County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, United Kingdom

Contact Email: sourcingteam@norfolk.gov.uk

Status
complete
Procedure
selective
Value
18892726.0 GBP
Published
28 Oct 2025, 13:12
Deadline
n/a
Contract Start
05 Jan 2026, 00:00
Contract End
04 Jan 2031, 23:59
Category
n/a
CPV
85000000 - Health and social work services
Region
n/a
Awarded To
FIRST CHOICE HOME CARE LTD, UNIVERSAL CARE SERVICES (UK) LIMITED, NORVIC HEALTHCARE (ANGLIA) LIMITED, CERA CARE OPERATIONS LIMITED
Official Source
Open Find a Tender

Description

The Council wished to appoint one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement is split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Lot 2 Status: complete

Lot 3 Status: complete

Lot 4 Status: complete

Awards

Award Title: Mid Norfolk

Award Title: Breckland

Award Title: Kett's Oak

Award Title: SNHIP

Raw Notice JSON

Expand raw payload
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      "assessmentSummariesDateSent": "2025-10-28T00:00:00Z",
      "contractPeriod": {
        "endDate": "2031-01-04T23:59:59Z",
        "maxExtentDate": "2036-01-04T23:59:59Z",
        "startDate": "2026-01-05T00:00:00Z"
      },
      "date": "2025-10-28T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-10-28T13:12:35Z",
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          "documentType": "awardNotice",
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          "noticeType": "UK6",
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        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
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        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
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          "status": "scheduled",
          "type": "futureSignatureDate"
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      ],
      "renewal": {
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      },
      "standstillPeriod": {
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        "amountGross": 22668871,
        "currency": "GBP"
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      },
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      ],
      "title": "Breckland",
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        "amount": 18228787,
        "amountGross": 21874544,
        "currency": "GBP"
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    },
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      },
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      },
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        }
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        "amountGross": 35011491,
        "currency": "GBP"
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      },
      "date": "2025-10-28T00:00:00Z",
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      },
      "standstillPeriod": {
        "endDate": "2025-11-07T23:59:59Z"
      },
      "status": "pending",
      "suppliers": [
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          "id": "GB-COH-04320403",
          "name": "CERA CARE OPERATIONS LIMITED"
        }
      ],
      "title": "SNHIP",
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        "amount": 26375731,
        "amountGross": 31650877,
        "currency": "GBP"
      }
    }
  ],
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        "id": "1",
        "relatedLots": [
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          "2",
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            "name": "FIRST CHOICE HOME CARE LTD"
          }
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          }
        ]
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        "id": "6",
        "relatedLots": [
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          "2",
          "3",
          "4"
        ],
        "status": "valid",
        "tenderers": [
          {
            "id": "GB-COH-07462140",
            "name": "VERITY HEALTHCARE LIMITED"
          }
        ]
      }
    ],
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      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 5
      },
      {
        "id": "2",
        "measure": "bids",
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        "value": 5
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      {
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        "measure": "bids",
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      {
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      },
      {
        "id": "5",
        "measure": "finalStageBids",
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        "value": 5
      },
      {
        "id": "6",
        "measure": "smeFinalStageBids",
        "relatedLot": "1",
        "value": 5
      },
      {
        "id": "7",
        "measure": "vcseFinalStageBids",
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        "value": 0
      },
      {
        "id": "8",
        "measure": "finalStageBids",
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      },
      {
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        "measure": "smeFinalStageBids",
        "relatedLot": "2",
        "value": 5
      },
      {
        "id": "10",
        "measure": "vcseFinalStageBids",
        "relatedLot": "2",
        "value": 0
      },
      {
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        "measure": "finalStageBids",
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        "value": 5
      },
      {
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        "measure": "smeFinalStageBids",
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      },
      {
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        "measure": "vcseFinalStageBids",
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        "value": 0
      },
      {
        "id": "14",
        "measure": "finalStageBids",
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        "value": 3
      },
      {
        "id": "15",
        "measure": "smeFinalStageBids",
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        "value": 2
      },
      {
        "id": "16",
        "measure": "vcseFinalStageBids",
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      }
    ]
  },
  "buyer": {
    "id": "GB-PPON-PDYH-3246-XWTR",
    "name": "Norfolk County Council"
  },
  "date": "2025-10-28T13:12:35Z",
  "id": "068958-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04fac3",
  "parties": [
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        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "region": "UKH15",
        "streetAddress": "County Hall, Martineau Lane"
      },
      "contactPoint": {
        "email": "sourcingteam@norfolk.gov.uk"
      },
      "details": {
        "classifications": [
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            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDYH-3246-XWTR",
      "identifier": {
        "id": "PDYH-3246-XWTR",
        "scheme": "GB-PPON"
      },
      "name": "Norfolk County Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PWWR-3326-TRZH",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "East Tilbury",
        "postalCode": "RM18 8RH",
        "region": "UKH32",
        "streetAddress": "Suite 113, Building 13 Thames Enterprise Centre"
      },
      "details": {
        "scale": "sme",
        "url": "http://www.optimalcareplus.co.uk",
        "vcse": false
      },
      "id": "GB-COH-13053234",
      "identifier": {
        "id": "13053234",
        "scheme": "GB-COH"
      },
      "name": "OPTIMALCAREPLUS LIMITED",
      "roles": [
        "tenderer"
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    },
    {
      "additionalIdentifiers": [
        {
          "id": "PXHY-9492-VRWG",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "N1 7GU",
        "region": "UKI41",
        "streetAddress": "20-22 Wenlock Road"
      },
      "details": {
        "scale": "sme",
        "url": "http://www.verityhealthcare.co.uk",
        "vcse": false
      },
      "id": "GB-COH-07462140",
      "identifier": {
        "id": "07462140",
        "scheme": "GB-COH"
      },
      "name": "VERITY HEALTHCARE LIMITED",
      "roles": [
        "tenderer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PWZY-6514-JBHV",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
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        "countryName": "United Kingdom",
        "locality": "Snetterton",
        "postalCode": "NR16 2JU",
        "region": "UKH17",
        "streetAddress": "Unit 1b Harling Road"
      },
      "contactPoint": {
        "email": "enquiries@firstchoicehomecare.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "url": "https://www.firstchoicehomecare.co.uk",
        "vcse": false
      },
      "id": "GB-COH-08130025",
      "identifier": {
        "id": "08130025",
        "scheme": "GB-COH"
      },
      "name": "FIRST CHOICE HOME CARE LTD",
      "roles": [
        "supplier",
        "tenderer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PXJN-2733-CTBJ",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W6 8PW",
        "region": "UKI33",
        "streetAddress": "245 Hammersmith Road"
      },
      "contactPoint": {
        "email": "contracts@universalcareservices.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "url": "https://www.universalcareservices.co.uk/",
        "vcse": false
      },
      "id": "GB-COH-06923671",
      "identifier": {
        "id": "06923671",
        "scheme": "GB-COH"
      },
      "name": "UNIVERSAL CARE SERVICES (UK) LIMITED",
      "roles": [
        "supplier",
        "tenderer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PGNL-2571-ZMTY",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR8 6QW",
        "region": "UKH15",
        "streetAddress": "Unit 5, Longs Business Centre 232 Fakenham Road"
      },
      "contactPoint": {
        "email": "info@norvichealthcare.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "url": "http://www.norvichealthcare.co.uk",
        "vcse": false
      },
      "id": "GB-COH-04790989",
      "identifier": {
        "id": "04790989",
        "scheme": "GB-COH"
      },
      "name": "NORVIC HEALTHCARE (ANGLIA) LIMITED",
      "roles": [
        "supplier",
        "tenderer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PQMP-1376-MXZH",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Colchester",
        "postalCode": "CO4 9QR",
        "region": "UKH34",
        "streetAddress": "Crown House Stephenson Road"
      },
      "contactPoint": {
        "email": "bidteam@ceracare.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "url": "https://www.cerahq.com/",
        "vcse": false
      },
      "id": "GB-COH-04320403",
      "identifier": {
        "id": "04320403",
        "scheme": "GB-COH"
      },
      "name": "CERA CARE OPERATIONS LIMITED",
      "roles": [
        "supplier",
        "tenderer"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The Council wished to appoint one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement.\nThis procurement is split into 4 lots, which covers PCNs in South Norfolk.\nBidders were restricted to winning one lot only.",
    "id": "NCCT43044",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      },
      {
        "id": "2",
        "status": "complete"
      },
      {
        "id": "3",
        "status": "complete"
      },
      {
        "id": "4",
        "status": "complete"
      }
    ],
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "lightTouch"
    ],
    "status": "complete",
    "title": "Home Support - Principal Provider South Norfolk"
  }
}