Buyer Name: Norfolk County Council
Buyer Address: County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, United Kingdom
Contact Email: sourcingteam@norfolk.gov.uk
Technology Enabled Care
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
11183028.0 GBP
11183028.0 GBP
Published
24 Oct 2025, 15:39
24 Oct 2025, 15:39
Deadline
n/a
n/a
Contract Start
31 Mar 2026, 23:00
31 Mar 2026, 23:00
Contract End
31 Mar 2029, 22:59
31 Mar 2029, 22:59
Category
n/a
n/a
CPV
33000000 - Medical equipments, pharmaceuticals and personal care products
33000000 - Medical equipments, pharmaceuticals and personal care products
Region
n/a
n/a
Awarded To
ALCOVE LIMITED
ALCOVE LIMITED
Official Source
Open Find a Tender
Open Find a Tender
Description
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. • The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. • The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot LOT-0001 Status: complete
Awards
Award Title: NCCT43137 - Technology Enabled Care
Raw Notice JSON
Expand raw payload
{
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"startDate": "2026-04-01T00:00:00+01:00"
},
"date": "2025-10-24T00:00:00+01:00",
"documents": [
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"postalCode": "UB7 0LJ",
"region": "UKI74",
"streetAddress": "Unit 2 Summit Centre"
},
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},
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{
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"locality": "Colchester",
"postalCode": "CO7 7WX",
"region": "UKH34",
"streetAddress": "2 Mayfly Way"
},
"contactPoint": {
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"roles": [
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],
"tag": [
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],
"tender": {
"description": "The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs.\n\u2022 The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment.\n\u2022 The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved).\nFull details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.\nPlease note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.",
"id": "NCCT43137",
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],
"procurementMethod": "open",
"procurementMethodDetails": "Competitive flexible procedure",
"status": "complete",
"title": "Technology Enabled Care"
}
}