Independent Health Complaints Advocacy (IHCA)

{
  "buyer": {
    "id": "GB-PPON-PRHZ-3346-MGDQ",
    "name": "London Borough of Ealing"
  },
  "date": "2025-10-23T13:27:00+01:00",
  "id": "067814-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0589f9",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W5 2HL",
        "region": "UKI73",
        "streetAddress": "Perceval House, 14-16 Uxbridge Road"
      },
      "contactPoint": {
        "email": "procurement@ealing.gov.uk",
        "name": "Sally Brown"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PRHZ-3346-MGDQ",
      "identifier": {
        "id": "PRHZ-3346-MGDQ",
        "scheme": "GB-PPON"
      },
      "name": "London Borough of Ealing",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "Ealing Council plans to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.",
    "documents": [
      {
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects"
      },
      {
        "documentType": "technicalSpecifications",
        "id": "L-2",
        "url": "https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects"
      },
      {
        "datePublished": "2025-10-23T13:27:00+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "067814-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/067814-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-11-12T15:00:00Z"
    },
    "id": "CH252404",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Guidance and counselling services",
            "id": "85312300",
            "scheme": "CPV"
          },
          {
            "description": "Guidance services",
            "id": "85312310",
            "scheme": "CPV"
          },
          {
            "description": "Counselling services",
            "id": "85312320",
            "scheme": "CPV"
          },
          {
            "description": "Welfare services not delivered through residential institutions",
            "id": "85312400",
            "scheme": "CPV"
          },
          {
            "description": "Social services",
            "id": "85320000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI73"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "description": "60% quality\n40% price"
        },
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
          "maxExtentDate": "2031-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "1 option to extend for up to 2 years."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 300000,
          "amountGross": 360000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "otherRequirements": {
      "reservedParticipationLocation": {
        "description": null,
        "gazetteer": {
          "identifiers": [
            "K02000001"
          ],
          "scheme": "GB-ONS"
        }
      }
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "specialRegime": [
      "lightTouch"
    ],
    "status": "active",
    "submissionMethodDetails": "Must be submitted electronically via the Ealing\u0027s Atamis portal\nhttps://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2025-11-19T15:00:00Z"
    },
    "title": "Independent Health Complaints Advocacy (IHCA)",
    "value": {
      "amount": 300000,
      "amountGross": 360000,
      "currency": "GBP"
    }
  }
}