HMPPS Prisoner's Family Helpline 2026 - 2029

{
  "buyer": {
    "id": "GB-PPON-PDNN-2773-HVYN",
    "name": "Ministry of Justice"
  },
  "date": "2025-10-22T13:56:54+01:00",
  "id": "067492-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05d1a1",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1H 9AJ",
        "region": "UKI32",
        "streetAddress": "102 Petty France"
      },
      "contactPoint": {
        "email": "MoJCommercialReset@justice.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
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        "url": "https://www.gov.uk/government/organisations/ministry-of-justice/about/procurement"
      },
      "id": "GB-PPON-PDNN-2773-HVYN",
      "identifier": {
        "id": "PDNN-2773-HVYN",
        "scheme": "GB-PPON"
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      "name": "Ministry of Justice",
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  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-12-15T23:59:59+00:00"
    },
    "description": "The Prisoner\u2019s Family Helpline provides advice and information on all aspects of the Criminal Justice System from what happens on arrest, visiting a prison, to preparing for release. In addition to practical support, the helpline is there to offer emotional support and often advocate on behalf of the prisoner\u2019s families and significant others.\nBetween January and March 2024 in England and Wales, 17,600 people were committed to custody and many more to non-custodial sentences in the community. In custody, many may leave children, partners, parents, other family members and significant others to manage alone. Families and significant others of offenders may find themselves marginalised by their communities with no official support agency catering for their needs. Many families do not access any available support services for a variety of reasons, such as the stigma of imprisonment or pride, and therefore they find themselves struggling to cope.\nForty-four percent of adults who leave prison are reconvicted within one year of release and around half of those convicted are sentenced to serve six months or less. Research has shown that prisoners who receive visits during their time in custody are around 39% less likely to re-offend than those who do not receive any. It is further estimated that around 43% of prisoners lose contact with their families during this time. HMPPS recognises the significant role that families can play in supporting an offender and wish to improve these outcomes by supporting families and significant others where possible. The helpline is one of these ways.\nImportantly, 26% of prisoners are from ethnically diverse communities. Representation from those communities and an understanding of their various cultural needs must be met.\nScope of contract\nThe Prisoner\u2019s Family Helpline will provide, but not be limited to:\n\u2022\tPractical information and guidance on all aspects of the Criminal Justice System, including arrest, detention, and trial at court.\n\u2022\tHow to organise and cope with a prison visit.\n\u2022\tInformation on how a prison works.\n\u2022\tInformation on benefits and financial help, etc.\n\u2022\tEmotional support.\n\u2022\tHow to cope with stress.\n\u2022\tHow to cope with disruption to life.\n\u2022\tHelp with parenting and relationship issues.\n\u2022\tHow to cope with imprisonment.\n\u2022\tGood quality information to interested parties, including professionals such as teachers, social workers, healthcare workers etc. engaging with working with families and significant others of prisoners.\n\u2022\tRefer, as appropriate, to services that meet the cultural needs of callers, such as Gypsy Roma Traveller communities.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-10-22T13:56:54+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "067492-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/067492-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-11-04T12:00:00+00:00"
    },
    "id": "ocds-h6vhtk-05d1a1",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Prison services",
            "id": "75231230",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Provide evidence of your organisation\u2019s expertise in supporting families affected by the Criminal Justice System and your ability to collaborate effectively with key stakeholders.",
              "name": "Performance Track Record \u0026 Partnership Working",
              "numbers": [
                {
                  "number": 1,
                  "weight": "order"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Describe how your organisation will deliver a comprehensive service that supports families and significant others both during custody and in the community.",
              "name": "Service Delivery \u0026 Family Support",
              "numbers": [
                {
                  "number": 2,
                  "weight": "order"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Explain how your organisation will incorporate innovative methods, including digital platforms, to enhance accessibility, engagement, and support for families.",
              "name": "Innovation \u0026 Digital Solutions",
              "numbers": [
                {
                  "number": 3,
                  "weight": "order"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Outline your approach to monitoring service performance, gathering user feedback, and using data to drive improvements.",
              "name": "Monitoring, Evaluation \u0026 Continuous Improvement",
              "numbers": [
                {
                  "number": 4,
                  "weight": "order"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-01-31T23:59:59+00:00",
          "maxExtentDate": "2030-01-31T23:59:59+00:00",
          "startDate": "2026-02-02T00:00:00+00:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The Buyer may extend the Contract for a period of up to 12 months by giving not less than 3 months in writing to the Supplier prior to the Expiry Date. The Conditions of the Contract shall apply throughout any such extended period."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Please refer to the tender documents on ITT _9889",
              "type": "economic"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 495000.0,
          "amountGross": 594000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-11-20T12:00:00+00:00"
    },
    "title": "HMPPS Prisoner\u0027s Family Helpline 2026 - 2029",
    "value": {
      "amount": 495000.0,
      "amountGross": 594000.0,
      "currency": "GBP"
    }
  }
}