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Marketing Suite (TPR Comms management platform)

The Pensions Regulator

Buyer Contact Info

Buyer Name: The Pensions Regulator

Buyer Address: Telecom House, 125-135 Preston Road, Brighton, UKJ21, BN16AF, United Kingdom

Contact Email: acommercial@tpr.gov.uk

Status
complete
Procedure
selective
Value
1060117.0 GBP
Published
20 Oct 2025, 12:28
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
Paragon Customer Communications (London) Ltd
Official Source
Open Find a Tender

Description

The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files. Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period. The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: See II.1.4. Additional information: Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.

Lot 1 Status: cancelled

Lot 1 Has Options: Yes

Lot 1 Options: Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months

Lot 1 Award Criterion (quality): Question 1 - Theme 1

Lot 1 Award Criterion (quality): Question 2 - Theme 2

Lot 1 Award Criterion (quality): Question 3 - Theme 3

Lot 1 Award Criterion (quality): Question 4 - Theme 4

Lot 1 Award Criterion (quality): Question 5 - Account Management

Lot 1 Award Criterion (quality): Question 6 - Reporting

Lot 1 Award Criterion (quality): Question 7 - Training

Lot 1 Award Criterion (quality): Question 8 - Implementation

Lot 1 Award Criterion (quality): Question 9 - Security

Lot 1 Award Criterion (quality): Question 10 - Social Value

Contracts

Contract Title: Marketing Suite (TPR Comms management platform)

Awards

Award Title: Marketing Suite (TPR Comms management platform)

Raw Notice JSON

Expand raw payload
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        "postalCode": "BN16AF",
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        "streetAddress": "Telecom House, 125-135 Preston Road"
      },
      "contactPoint": {
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        "url": "https://www.thepensionsregulator.gov.uk/"
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    "description": "The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR\u0027s Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files.\nPlease note that whilst initially the team using this solution will be TPR\u0027s AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period.\nThe suite must process data selections from TPR\u0027s CRM system which is currently Microsoft Dynamics 365 (please note TPR\u0027s CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR\u0027s communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR\u0027s communication channel provider(s) can issue communications according to agreed scheduling.",
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            {
              "description": "12.5%",
              "name": "Question 5 - Account Management",
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            {
              "description": "5%",
              "name": "Question 6 - Reporting",
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              "description": "5%",
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            {
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              "name": "Question 9 - Security",
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}