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Ticket Vending Machines (Retail Systems)

THE CHILTERN RAILWAY COMPANY LIMITED

Buyer Contact Info

Buyer Name: THE CHILTERN RAILWAY COMPANY LIMITED

Buyer Address: 1 Admiral Way, Sunderland, UKC23, SR3 3XP, United Kingdom

Contact Email: Daisy.Corner@chilternrailways.co.uk

Status
complete
Procedure
direct
Value
2909562.0 GBP
Published
17 Oct 2025, 12:39
Deadline
n/a
Contract Start
01 Dec 2025, 00:00
Contract End
01 Dec 2029, 23:59
Category
n/a
CPV
30144200 - Ticket-issuing machines
Region
n/a
Awarded To
Flowbird Transport Limited
Official Source
Open Find a Tender

Description

Chiltern owns and operates 80 Ticket Vending Machines (TVMs) across the stations it operates. This direct award agreement is with the existing supplier who built, installed and maintained the TVMs, and is for the continued maintenance only of the existing TVMs. In addition to the existing service level agreements, which we intend to keep as is, a number of additional requirements have been proposed.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Lot 1 SME Suitable: Yes

Documents

Document Description: Not published

Awards

Award Title: Ticket Vending Machines (Retail Systems)

Raw Notice JSON

Expand raw payload
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    {
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-12-01T23:59:59Z",
        "maxExtentDate": "2031-12-01T23:59:59Z",
        "startDate": "2025-12-01T00:00:00Z"
      },
      "documents": [
        {
          "datePublished": "2025-10-17T13:39:59+01:00",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "066319-2025",
          "noticeType": "UK5",
          "url": "https://www.find-tender.service.gov.uk/Notice/066319-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Ticket-issuing machines",
              "id": "30144200",
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            },
            {
              "description": "Transport tickets",
              "id": "34980000",
              "scheme": "CPV"
            },
            {
              "description": "Railway transport services",
              "id": "60200000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKC"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKD"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKE"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKF"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
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            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKH"
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              "region": "UKI"
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            },
            {
              "country": "GB",
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              "region": "UKK"
            }
          ],
          "id": "1",
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      ],
      "mainProcurementCategory": "services",
      "milestones": [
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          "id": "1",
          "status": "scheduled",
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      ],
      "relatedLots": [
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      "renewal": {
        "description": "Option to allow Chiltern to Extend for 2 years"
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-COH-01232487",
          "name": "Flowbird Transport Limited"
        }
      ],
      "title": "Ticket Vending Machines (Retail Systems)",
      "value": {
        "amount": 2909562,
        "amountGross": 3491474,
        "currency": "GBP"
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    }
  ],
  "buyer": {
    "id": "GB-COH-03007939",
    "name": "THE CHILTERN RAILWAY COMPANY LIMITED"
  },
  "date": "2025-10-17T13:39:59+01:00",
  "id": "066319-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05ced9",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PNPV-7838-DRMN",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Sunderland",
        "postalCode": "SR3 3XP",
        "region": "UKC23",
        "streetAddress": "1 Admiral Way"
      },
      "contactPoint": {
        "email": "Daisy.Corner@chilternrailways.co.uk"
      },
      "details": {
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            "description": "Private utility",
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      },
      "id": "GB-COH-03007939",
      "identifier": {
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      "name": "THE CHILTERN RAILWAY COMPANY LIMITED",
      "roles": [
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    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Poole",
        "postalCode": "BH15 3SS",
        "region": "UKK24",
        "streetAddress": "10 Willis Way, Fleets Industrial Estate"
      },
      "contactPoint": {
        "email": "Daisy.Corner@chilternrailways.co.uk"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-01232487",
      "identifier": {
        "id": "01232487",
        "scheme": "GB-COH"
      },
      "name": "Flowbird Transport Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Chiltern owns and operates 80 Ticket Vending Machines (TVMs) across the stations it operates. This direct award agreement is with the existing supplier who built, installed and maintained the TVMs, and is for the continued maintenance only of the existing TVMs. \nIn addition to the existing service level agreements, which we intend to keep as is, a number of additional requirements have been proposed.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "ocds-h6vhtk-05ced9",
    "legalBasis": {
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      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
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        "status": "complete",
        "suitability": {
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    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "The supplier is the only supplier who can maintain the TVMs as it holds the intellectual property rights which are required to be able to maintain the TVMs. The TVMs are mid-life (and not life expired) and therefore significant capex investment would be required in order to procure new TVMS which could be maintained by an alternative suppliers. As a result, there is no reasonable alternative available.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersIntellectualPropertyExclusiveRights"
      }
    ],
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "Ticket Vending Machines (Retail Systems)"
  }
}