The Provision of Contact Centre Communications Software

{
  "awards": [
    {
      "aboveThreshold": true,
      "assessmentSummariesDateSent": "2025-09-22T00:00:00+01:00",
      "contractPeriod": {
        "endDate": "2029-10-31T23:59:59Z",
        "maxExtentDate": "2032-10-31T23:59:59Z",
        "startDate": "2025-10-31T00:00:00Z"
      },
      "date": "2025-09-18T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-10-13T13:55:12+01:00",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "064778-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/064778-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "IT services: consulting, software development, Internet and support",
              "id": "72000000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKL"
            }
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          "id": "1",
          "relatedLot": "1"
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      "mainProcurementCategory": "services",
      "milestones": [
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          "dueDate": "2025-10-31T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
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      "renewal": {
        "description": "Option to extend by three (3) consecutive 12-month periods. These extensions shall be used if the requirements under the contract are being sufficiently performed."
      },
      "standstillPeriod": {
        "endDate": "2025-10-22T23:59:59+01:00"
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-COH-05083841",
          "name": "8X8 UK LIMITED"
        }
      ],
      "title": "Contact Centre Software",
      "value": {
        "amountGross": 650000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-COH-05046791",
    "name": "Wales \u0026 West Utilities Limited"
  },
  "date": "2025-10-13T13:55:12+01:00",
  "id": "064778-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04e7af",
  "parties": [
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      "additionalIdentifiers": [
        {
          "id": "PMVL-3238-DQDX",
          "scheme": "GB-PPON"
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      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Newport",
        "postalCode": "NP10 8FZ",
        "region": "UKL21",
        "streetAddress": "Wales \u0026 West House"
      },
      "contactPoint": {
        "email": "wwuprocurement@wwutilities.co.uk",
        "name": "Peter Tune",
        "telephone": "+447967844390"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.wwutilities.co.uk/"
      },
      "id": "GB-COH-05046791",
      "identifier": {
        "id": "05046791",
        "scheme": "GB-COH"
      },
      "name": "Wales \u0026 West Utilities Limited",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PQGX-8442-GGCM",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Aylesbury",
        "postalCode": "HP19 8JR",
        "region": "UKJ13",
        "streetAddress": "Oxford House, Bell Business Park"
      },
      "contactPoint": {
        "email": "uk-bid@8x8.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "url": "http://www.8x8.com",
        "vcse": false
      },
      "id": "GB-COH-05083841",
      "identifier": {
        "id": "05083841",
        "scheme": "GB-COH"
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      "name": "8X8 UK LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday.\n\u2022\t22 Contact Centre Agents.\n\u2022\t15 Work Management Scheduling Agents. \n\u2022\t60 Connections agents.\nEssential criteria.\n\u2022\tExisting System without need for significant development.\n\u2022\tProven Interoperability with SAP C/4 HANA.\n\u2022\tA solution that is already in use and proven to work effectively within another organisation.\n\u2022\tSoftware as a Service (SaaS) solution.\n\u2022\tScalable to receive large volumes of calls at short notice.\n\u2022\tScalability to approximately 400 users / agents.",
    "id": "WWU1382",
    "legalBasis": {
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      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "The Provision of Contact Centre Communications Software"
  }
}