Out of Hours and Warden Call Handling Services

{
  "buyer": {
    "id": "GB-PPON-PDGV-2149-XNWV",
    "name": "mhs homes group"
  },
  "date": "2025-10-09T09:55:55+01:00",
  "id": "063560-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059331",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Chatham",
        "postalCode": "ME4 4LL",
        "region": "UKJ41",
        "streetAddress": "Broadside"
      },
      "contactPoint": {
        "email": "procurement@mhs.org.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDGV-2149-XNWV",
      "identifier": {
        "id": "PDGV-2149-XNWV",
        "scheme": "GB-PPON"
      },
      "name": "mhs homes group",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-12-16T23:59:59+00:00"
    },
    "description": "The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful provider will deliver a comprehensive Out of Hours and Warden Call Handling Service that acts as an extension of mhs homes\u2019 in-house operations.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-10-09T09:55:55+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "063560-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/063560-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-23T12:00:00+01:00"
    },
    "id": "TMHS177a",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Telephone-answering services",
            "id": "79510000",
            "scheme": "CPV"
          },
          {
            "description": "Call centre",
            "id": "79512000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ41"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "40%",
              "name": "Price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "60%",
              "name": "Quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2031-03-31T23:59:59+01:00",
          "maxExtentDate": "2033-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "1+1"
        },
        "status": "active",
        "value": {
          "amount": 250000,
          "amountGross": 300000,
          "currency": "AED"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "Mhs homes have adopted the In-Tend e-tendering system for all its tender activities. This PSQ and all tendering processes will be conducted entirely though the In-tend eTendering portal:\nhttps://www.in-tendhost.co.uk/mhs/aspx/Home\n(https://www.in-tendhost.co.uk/mhs/aspx/Home)\nTenderers will need to register on the Portal to submit their PSQ and subsequent tender response. However, if you are already registered, tenderers do not need to register again and may simply use their existing username and password to login to the Portal. Once logged in, go to \"Tenders\" \u003e\"Current\" to view the tender in full",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-11-04T12:00:00+00:00"
    },
    "title": "Out of Hours and Warden Call Handling Services ",
    "value": {
      "amount": 250000,
      "amountGross": 300000,
      "currency": "GBP"
    }
  }
}