Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations

{
  "awards": [
    {
      "id": "062949-2025-WMT 2462 VO15-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-2024/S 000-005908",
          "name": "Blackbox Company (UK) Ltd"
        }
      ],
      "title": "Extension of contract for continued access to the CIS software"
    }
  ],
  "buyer": {
    "id": "GB-COH-2024/S 000-005841",
    "name": "WEST MIDLANDS TRAINS LIMITED"
  },
  "contracts": [
    {
      "awardID": "062949-2025-WMT 2462 VO15-1",
      "dateSigned": "2024-02-12T00:00:00Z",
      "id": "062949-2025-WMT 2462 VO15-1",
      "status": "active",
      "title": "Extension of contract for continued access to the CIS software"
    }
  ],
  "date": "2025-10-07T15:26:09+01:00",
  "id": "062949-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05a9bc",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC4A3AG",
        "region": "UKI31",
        "streetAddress": "2nd Floor St Andrew\u0027s House"
      },
      "contactPoint": {
        "email": "sidharth.narayanan@wmtrains.co.uk",
        "name": "Sidharth Narayanan"
      },
      "details": {
        "classifications": [
          {
            "description": "Railway services",
            "id": "RAILWAY_SERVICES",
            "scheme": "TED_CE_ACTIVITY"
          }
        ],
        "url": "http://www.westmidlandsrailway.co.uk"
      },
      "id": "GB-COH-2024/S 000-005841",
      "identifier": {
        "id": "2024/S 000-005841",
        "legalName": "WEST MIDLANDS TRAINS LIMITED",
        "scheme": "GB-COH"
      },
      "name": "WEST MIDLANDS TRAINS LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wokingham",
        "postalCode": "RG40 3GA",
        "region": "UKJ",
        "streetAddress": "6 Crowthorne House, Nine Mile Ride, Crowthorne  Wokingham  RG40 3GA"
      },
      "details": {
        "scale": "sme"
      },
      "id": "GB-COH-2024/S 000-005908",
      "identifier": {
        "id": "2024/S 000-005908",
        "legalName": "Blackbox Company (UK) Ltd",
        "scheme": "GB-COH"
      },
      "name": "Blackbox Company (UK) Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Birmingham",
        "postalCode": "B3 2ES",
        "streetAddress": "134 Edmund Street"
      },
      "contactPoint": {
        "email": "sidharth.narayanan@wmtrains.co.uk"
      },
      "id": "GB-FTS-163217",
      "identifier": {
        "legalName": "West Midlands Train Ltd"
      },
      "name": "West Midlands Train Ltd",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Communication and multimedia software package",
      "id": "48500000",
      "scheme": "CPV"
    },
    "description": "WMT\u0027s digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) ran until the 30th of September 2025. Under the existing contract, work was split into Phase 1 software and Phase 2 software- which are codependent to run a compliant CIS system. Both stage 1\u00262 software have been amalgamated into one software licence to cover all DCIS devices at stations.  A 12 month direct award for the extension of services till 30th September 2026 will enable  continuous access to the customer information systems and avoid disruption,",
    "id": "ocds-h6vhtk-05a9bc",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Communication and multimedia software package",
            "id": "48500000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKG3"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "description": "Extension of the existing services. Blackbox Company (UK) Ltd provide the Digital Customer Information System. This enhances the passenger journey, supports the frontline staff and enables better response from control rooms.",
        "hasOptions": false,
        "id": "1"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "WMT intend to award a contract directly to the incumbent supplier for the continued provision of the Customer Information System for a period of 12 months.\nThe decision is made under Regulation 50 of UCR 2016 on the grounds that competition is absent due to technical reasons.\nWMT are requesting continuation of the Blackbox software only. This software is only compatible with current screens that were fitted 2024, should WMT retender and another supplier successful it will cause major disruption to service as new screens will be required to support the software.\nThe Blackbox system is a business critical application that underpins the delivery of real-time customer information across the network.",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The procurement falls outside the scope of application of the directive",
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT\u0027s railway stations"
  }
}