Video and Contact Centre Audio Managed Service

{
  "buyer": {
    "id": "GB-PPON-PCBT-6819-NDPJ",
    "name": "Cambridge City Council"
  },
  "date": "2025-10-07T13:29:26+01:00",
  "id": "062868-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05a989",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Cambridge",
        "postalCode": "CB2 1BY",
        "region": "UKH12",
        "streetAddress": "The Guildhall"
      },
      "contactPoint": {
        "email": "procurement@cambridge.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PCBT-6819-NDPJ",
      "identifier": {
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        "scheme": "GB-PPON"
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  ],
  "tag": [
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  "tender": {
    "aboveThreshold": false,
    "description": "Cambridge City Council is looking for a supplier to provide a managed service for video creation as well as audio services to support the customer service team which includes the below: \nDesignated \u0026 Experienced Account Management  \nDedicated \u0026 Experienced Studio Help Desk  \nHighly Efficient turn-around of Orders \u003c 3 working days with emergency turn around as required  \nProfessional Voice Artists  \nHigh Quality Recordings to Contact Centre Standards \nSecure Delivery of Recordings via FTP  \nGuaranteed Voice Availability  \nAccess to, and use of, non-copyright Music on Hold \nGuaranteed Video creation credits for use across the duration of the contract",
    "documents": [
      {
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://procontract.due-north.com/"
      },
      {
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-5971",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-5971"
      },
      {
        "datePublished": "2025-10-07T13:29:26+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "062868-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/062868-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-28T16:00:00Z"
    },
    "id": "ocds-h6vhtk-05a989",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Radio, television, communication, telecommunication and related equipment",
            "id": "32000000",
            "scheme": "CPV"
          },
          {
            "description": "Customer services",
            "id": "79342300",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH12"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "description": "Quality 40%\nPrice 60%"
        },
        "contractPeriod": {
          "endDate": "2028-11-30T23:59:59Z",
          "maxExtentDate": "2030-11-30T23:59:59Z",
          "startDate": "2025-12-01T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "continuation of services"
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 40000,
          "amountGross": 48000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "https://procontract.due-north.com/",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2025-11-03T12:00:00Z"
    },
    "title": "Video and Contact Centre Audio Managed Service",
    "value": {
      "amount": 40000,
      "amountGross": 48000,
      "currency": "GBP"
    }
  }
}