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Critical Mobilising System & Equipment Support SLA

Cornwall Council

Buyer Contact Info

Buyer Name: Cornwall Council

Buyer Address: County Hall, Truro, UKK30, TR1 3AY, United Kingdom

Contact Name: Ms Katie Cornford

Contact Email: katie.cornford@cornwall.gov.uk

Status
complete
Procedure
limited
Value
150000.0 GBP
Published
07 Oct 2025, 10:45
Deadline
n/a
Contract Start
23 Sep 2025, 23:00
Contract End
23 Sep 2027, 22:59
Category
n/a
CPV
35000000 - Security, fire-fighting, police and defence equipment
Region
n/a
Awarded To
Mitchell Communications Ltd
Official Source
Open Find a Tender

Description

The specification that applies to this quotation and any eventual contract is as below: This contract covers the provision of critical maintenance and out of hours support for the alerting and mobilising technologies across all of Cornwall’s 31 Fire Stations and 9x Remote Sites, including Fire HQ.  This includes bespoke fire equipment and technology that are critical to the fire service incident response management capability that ensures the right resources are mobilised as quickly as possible to the correct location. To include: Fire Station – Alerting and mobilising equipment – hardware and software issues, GD92 / MG4 Principles (Emergency Communications Protocol) (Fire Service) Firecoder installation/swap-outs using appropriate configuration files. Power Supply Unit failures, testing and swap-outs (Fire Service) RPT1102 Transmitter Programming, testing and swap-outs 4g bearer alerting support, break/fix, e.g. Cradlepoints (IBR1700) faults/fixes Airwave Radio ‘Plug and Play’ across various SAN equipment. E.g. SAN J 70x Win11 Ruggedized Win11 Mobile Data Terminals used across the services vehicle fleet. Diagnostics and support for bespoke fire service risk management software that underpin the services incident operations. E.g. Airbus SafeCommand Provide triage support in collaboration with Critical Control for 1st and 2nd line diagnostics Coordinate PAT Testing of the alerting equipment across all 31 fire stations and 9 remote sites. The CFRS has support provision for in-hours, so this SLA is critical to ensure any outage or failures outside of core working hours including the weekend is available when needed with adequate cover and resilience in the event of spate conditions.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Contracts

Contract Title: Critical Mobilising System & Equipment Support SLA

Raw Notice JSON

Expand raw payload
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