← Back to opportunities

CO6092 - CCTV Operators Contract

Tower Hamlets

Buyer Contact Info

Buyer Name: Tower Hamlets

Buyer Address: New Town Hall, London, UKI42, E1 1BJ, United Kingdom

Contact Name: Morgan Hughes

Contact Email: morgan.hughes@towerhamlets.gov.uk

Contact Telephone: +447342933523

Status
active
Procedure
open
Value
3052000.0 GBP
Gross: 3662400 GBP
Published
06 Oct 2025, 14:21
Deadline
07 Nov 2025, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
32000000 - Radio, television, communication, telecommunication and related equipment
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough's CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/062587-2025

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 3,052,000

Lot 1 Value (Gross): GBP 3,662,400

Lot 1 Contract Start: 2026-03-30T00:00:00+01:00

Lot 1 Contract End: 2030-03-29T23:59:59Z

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Quality & Social Value (70%)

Lot 1 Award Criterion (price): Price (30%)

Documents

Document Description: Not published

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
{
  "buyer": {
    "id": "GB-PPON-PQBL-2673-MVYG",
    "name": "Tower Hamlets"
  },
  "date": "2025-10-06T15:21:56+01:00",
  "id": "062587-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05a8df",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E1 1BJ",
        "region": "UKI42",
        "streetAddress": "New Town Hall"
      },
      "contactPoint": {
        "email": "morgan.hughes@towerhamlets.gov.uk",
        "name": "Morgan Hughes",
        "telephone": "+447342933523"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.towerhamlets.gov.uk"
      },
      "id": "GB-PPON-PQBL-2673-MVYG",
      "identifier": {
        "id": "PQBL-2673-MVYG",
        "scheme": "GB-PPON"
      },
      "name": "Tower Hamlets",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "Description of procurement was amended",
        "id": "062587-2025"
      }
    ],
    "awardPeriod": {
      "endDate": "2026-01-12T23:59:59Z"
    },
    "contractTerms": {
      "financialTerms": "The tender documentation contains this information"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough\u0027s CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-10-06T15:21:56+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "062587-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/062587-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-31T17:00:00Z"
    },
    "id": "CO6092",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Radio, television, communication, telecommunication and related equipment",
            "id": "32000000",
            "scheme": "CPV"
          },
          {
            "description": "Closed circuit television services",
            "id": "92222000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality = 60%\nSocial Value = 10%",
              "name": "Quality \u0026 Social Value",
              "numbers": [
                {
                  "number": 70.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-03-29T23:59:59Z",
          "startDate": "2026-03-30T00:00:00+01:00"
        },
        "id": "1",
        "selectionCriteria": {
          "criteria": [
            {
              "description": "The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document.",
              "type": "economic"
            },
            {
              "description": "The technical ability conditions of participation will be clearly set out in the Invitation to Tender document.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 3052000,
          "amountGross": 3662400,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "https://www.londontenders.org/\nAll bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-11-07T12:00:00Z"
    },
    "title": "CO6092 - CCTV Operators Contract",
    "value": {
      "amount": 3052000,
      "amountGross": 3662400,
      "currency": "GBP"
    }
  }
}