Buyer Name: Scottish Government
Buyer Address: 5 Atlantic Quay, 150 Broomielaw, Glasgow, UKM, G2 8LU, United Kingdom
Contact Name: Erin Crawford
Contact Email: erin.crawford@gov.scot
Contact Telephone: +44 412425466
Buyer Name: Scottish Government
Buyer Address: 5 Atlantic Quay, 150 Broomielaw, Glasgow, UKM, G2 8LU, United Kingdom
Contact Name: Erin Crawford
Contact Email: erin.crawford@gov.scot
Contact Telephone: +44 412425466
Despite the success of programmes such as Connecting Scotland, many individuals still struggle to access essential services because of low digital skills, limited confidence, or a lack of access to devices and connectivity. This Challenge seeks innovative, user-centred solutions that focus on people who may have some access to devices or connectivity but face barriers in using digital services safely and effectively. Proposals should address varied user needs, helping individuals engage with services including financial tools, education and employment. Connectivity and devices matter - but skills and confidence are critical to unlocking meaningful digital inclusion.
No linked documents found for this notice.
Lot Description: About CivTech CivTech’s mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people’s lives better – and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen. Part of the Scottish Government’s Digital Directorate, CivTech’s approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better. Across the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they’re at, or size they are.. This is where CivTech comes in. The CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you – whether you’re an individual, team or company – it’s an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You’ll build a product, and a business to take it as far as possible. Because here’s the kicker: the Challenges we issue aren’t ‘single organisation’ problems – most of the problems we are solving exist worldwide. In short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they’re developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator – a period of intensive work to create the solution, and through CivTech’s unique business growth workshop system, a business capable of taking the product to the world. Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/civtech-11-challenge-9-overcoming-barriers-to-accessing-key-online-services https://www.civtech.scot/how-to-apply-civtech-11
Lot 1 Status: active
Lot 1 Has Options: No
Lot 1 Value: GBP 1,000,000
Lot 1 Award Criterion (quality): Quality
{
"buyer": {
"id": "GB-FTS-1538",
"name": "Scottish Government"
},
"date": "2025-10-01T12:39:13+01:00",
"description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=811725.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(SC Ref:811725)",
"id": "061301-2025",
"initiationType": "tender",
"language": "en",
"links": [
{
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000811725",
"rel": "canonical"
}
],
"ocid": "ocds-h6vhtk-05a5df",
"parties": [
{
"address": {
"countryName": "United Kingdom",
"locality": "Glasgow",
"postalCode": "G2 8LU",
"region": "UKM",
"streetAddress": "5 Atlantic Quay, 150 Broomielaw"
},
"contactPoint": {
"email": "erin.crawford@gov.scot",
"name": "Erin Crawford",
"telephone": "+44 412425466",
"url": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482"
},
"details": {
"buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482",
"classifications": [
{
"description": "Ministry or any other national or federal authority, including their regional or local subdivisions",
"id": "MINISTRY",
"scheme": "TED_CA_TYPE"
},
{
"description": "General public services",
"id": "01",
"scheme": "COFOG"
}
],
"url": "http://www.scotland.gov.uk"
},
"id": "GB-FTS-1538",
"identifier": {
"legalName": "Scottish Government"
},
"name": "Scottish Government",
"roles": [
"buyer",
"centralPurchasingBody"
]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "Edinburgh",
"postalCode": "EH1 1LB",
"streetAddress": "27 Chalmers Street"
},
"id": "GB-FTS-119943",
"identifier": {
"legalName": "Edinburgh Sheriff Court"
},
"name": "Edinburgh Sheriff Court",
"roles": [
"reviewBody",
"mediationBody",
"reviewContactPoint"
]
}
],
"tag": [
"tender"
],
"tender": {
"awardPeriod": {
"startDate": "2025-10-29T12:00:00Z"
},
"bidOpening": {
"date": "2025-10-29T12:00:00Z"
},
"classification": {
"description": "IT services: consulting, software development, Internet and support",
"id": "72000000",
"scheme": "CPV"
},
"communication": {
"atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482"
},
"contractTerms": {
"electronicInvoicingPolicy": "allowed",
"hasElectronicOrdering": true,
"hasElectronicPayment": true
},
"coveredBy": [
"GPA"
],
"description": "Despite the success of programmes such as Connecting Scotland, many individuals still struggle to access essential services because of low digital skills, limited confidence, or a lack of access to devices and connectivity. This Challenge seeks innovative, user-centred solutions that focus on people who may have some access to devices or connectivity but face barriers in using digital services safely and effectively. Proposals should address varied user needs, helping individuals engage with services including financial tools, education and employment. Connectivity and devices matter - but skills and confidence are critical to unlocking meaningful digital inclusion.",
"hasRecurrence": false,
"id": "ocds-h6vhtk-05a5df",
"items": [
{
"additionalClassifications": [
{
"description": "Computer support and consultancy services",
"id": "72600000",
"scheme": "CPV"
},
{
"description": "Education and training services",
"id": "80000000",
"scheme": "CPV"
},
{
"description": "Adult and other education services",
"id": "80400000",
"scheme": "CPV"
},
{
"description": "Office and computing machinery, equipment and supplies except furniture and software packages",
"id": "30000000",
"scheme": "CPV"
},
{
"description": "Administration, defence and social security services",
"id": "75000000",
"scheme": "CPV"
},
{
"description": "Foreign language translation software package",
"id": "48740000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"id": "1",
"relatedLot": "1"
}
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"description": "100",
"name": "Quality",
"type": "quality"
},
{
"description": "0",
"type": "price"
}
]
},
"contractPeriod": {
"durationInDays": 720
},
"description": "About CivTech\nCivTech\u2019s mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people\u2019s lives better \u2013 and in doing so create generations of sustainable, high growth businesses.\nCivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver better, faster and easier services for everyone. Central to the approach is co-production with the citizen.\nPart of the Scottish Government\u2019s Digital Directorate, CivTech\u2019s approach is helping transform public sector engagement with tech and innovation, delivering significant benefits to public services, producing genuine uplifts for the Scottish economy - and along the way, making lives better.\nAcross the country there are problems public sector organisations would like to solve and in the current environment the need for smart, efficient and effective products has never been greater. The Scottish Government is aware innovation is a good way to create them and is committed to ensuring a large part of its tech spend goes to innovative businesses - whatever stage they\u2019re at, or size they are..\nThis is where CivTech comes in.\nThe CivTech Innovation Flow is designed to create products as quickly and effectively as possible, and uses a true Accelerator model at the heart of its Innovation Flow model. For you \u2013 whether you\u2019re an individual, team or company \u2013 it\u2019s an opportunity to take on a Challenge, solve it, and win contracts with a blue-chip public sector organisation. You\u2019ll build a product, and a business to take it as far as possible. Because here\u2019s the kicker: the Challenges we issue aren\u2019t \u2018single organisation\u2019 problems \u2013 most of the problems we are solving exist worldwide.\nIn short: Open Challenges are set. Any organisation, team or individual can respond. Applications are assessed, and shortlisted proposals go into an Exploration Stage where they\u2019re developed further together with the Challenge Sponsor and the CivTech [for which participating applicants are paid]. The best go through to the Accelerator \u2013 a period of intensive work to create the solution, and through CivTech\u2019s unique business growth workshop system, a business capable of taking the product to the world.\nPlease visit our website for information on CivTech and how to get involved:\nhttps://www.civtech.scot/civtech-11-challenge-9-overcoming-barriers-to-accessing-key-online-services\nhttps://www.civtech.scot/how-to-apply-civtech-11",
"hasOptions": false,
"hasRenewal": true,
"id": "1",
"renewal": {
"description": "This contract can be extended if required"
},
"status": "active",
"submissionTerms": {
"electronicCataloguePolicy": "required",
"variantPolicy": "notAllowed"
},
"value": {
"amount": 1000000,
"currency": "GBP"
}
}
],
"mainProcurementCategory": "services",
"procedure": {
"acceleratedRationale": "This procedure tender return date is on the 29th October",
"isAccelerated": true
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"status": "active",
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482",
"submissionTerms": {
"bidValidityPeriod": {
"durationInDays": 180
},
"languages": [
"en"
]
},
"tenderPeriod": {
"endDate": "2025-10-29T12:00:00Z"
},
"title": "How can technology help people overcome barriers to accessing key online services?",
"value": {
"amount": 1000000,
"currency": "GBP"
}
}
}