Contact Centre Telephony Solution (662-AHL)

{
  "awards": [
    {
      "id": "060201-2025-662-AHL Contact Centre Telephony-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-61802",
          "name": "Maintel Europe Ltd"
        }
      ]
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 19
      },
      {
        "id": "2",
        "measure": "smeBids",
        "relatedLot": "1",
        "value": 12
      },
      {
        "id": "3",
        "measure": "foreignBidsFromEU",
        "relatedLot": "1",
        "value": 0
      },
      {
        "id": "4",
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1",
        "value": 19
      },
      {
        "id": "5",
        "measure": "electronicBids",
        "relatedLot": "1",
        "value": 19
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-18149",
    "name": "NSAH (Alliance Homes) Ltd"
  },
  "contracts": [
    {
      "awardID": "060201-2025-662-AHL Contact Centre Telephony-1",
      "dateSigned": "2025-09-09T00:00:00+01:00",
      "id": "060201-2025-662-AHL Contact Centre Telephony-1",
      "status": "active",
      "value": {
        "amount": 673666,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-09-26T14:30:56+01:00",
  "id": "060201-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04d756",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Portishead",
        "postalCode": "BS20 7GF",
        "region": "UKK1",
        "streetAddress": "40 Martingale Way"
      },
      "contactPoint": {
        "email": "procurement@alliancehomes.org.uk"
      },
      "details": {
        "buyerProfile": "http://www.alliancehomesgroup.org.uk",
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Housing and community amenities",
            "id": "06",
            "scheme": "COFOG"
          }
        ],
        "url": "https://in-tendhost.co.uk/alliancehomes"
      },
      "id": "GB-FTS-18149",
      "identifier": {
        "legalName": "NSAH (Alliance Homes) Ltd"
      },
      "name": "NSAH (Alliance Homes) Ltd",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "region": "UKI"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-FTS-61802",
      "identifier": {
        "legalName": "Maintel Europe Ltd"
      },
      "name": "Maintel Europe Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Portishead"
      },
      "id": "GB-FTS-14999",
      "identifier": {
        "legalName": "NSAH (Alliance Homes) Ltd"
      },
      "name": "NSAH (Alliance Homes) Ltd",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Telecommunications services",
      "id": "64200000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as \u2018The Alliance Homes Group\u2019. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 (\"PCR 2015\") and as such will",
    "id": "SYSTEM 00000185",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Telecommunications services",
            "id": "64200000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKK1"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        },
        "description": "This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as \u2018The Alliance Homes Group\u2019. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 (\"PCR 2015\") and as such will",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Restricted procedure",
    "status": "complete",
    "title": "Contact Centre Telephony Solution (662-AHL)"
  }
}