Telephone Debt Advisory

{
  "buyer": {
    "id": "GB-PPON-PQND-5289-JNDN",
    "name": "Clarion Housing Group"
  },
  "date": "2025-09-18T16:09:03+01:00",
  "id": "057843-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0528b6",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "NW1 7QX",
        "region": "UKI31",
        "streetAddress": "5th Floor, Greater London House, Hampstead Road"
      },
      "contactPoint": {
        "email": "aivars.kalvans@clarionhg.com",
        "name": "Aivars Kalvans",
        "telephone": "020 3840 0069"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.clarionhg.com"
      },
      "id": "GB-PPON-PQND-5289-JNDN",
      "identifier": {
        "id": "PQND-5289-JNDN",
        "scheme": "GB-PPON"
      },
      "name": "Clarion Housing Group",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-01-23T23:59:59Z"
    },
    "contractTerms": {
      "financialTerms": "30 days on a valid invoice"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Clarion is sourcing a capable supplier to provide our residents with telephone debt advice services. The Intender contract length is three years, with the option to extend for a further 12 months twice. Please use the link below to access the opportunity and express interest: https://atamis-clarionhousing.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects\u0026uid=a1MWT000000d4F32AI\u0026searchStr=\u0026sortStr=Recently+Published\u0026page=1\u0026filters=\u0026County=",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-09-18T16:09:03+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "057843-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/057843-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-10-13T09:30:00+01:00"
    },
    "expressionOfInterestDeadline": "2025-10-20T12:00:00+01:00",
    "hasRecurrence": true,
    "id": "2960",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Provision of services to the community",
            "id": "75200000",
            "scheme": "CPV"
          },
          {
            "description": "Guidance services",
            "id": "85312310",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality aspects: Vulnerable Clients; Communication; Customer Service; Client Relationships; Support Clients and Social Value.",
              "name": "Quality",
              "numbers": [
                {
                  "number": 70.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "The price guide states \u00a380k per 250 cases annually.",
              "name": "Price",
              "numbers": [
                {
                  "number": 30.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-02-28T23:59:59Z",
          "maxExtentDate": "2031-02-28T23:59:59Z",
          "startDate": "2026-02-27T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Possibly two 12-month extensions"
        },
        "secondStage": {
          "maximumCandidates": 4,
          "minimumCandidates": 1
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Please see PSQ Requirements.",
              "type": "economic"
            },
            {
              "description": "Please see the drafted specification and quality questions.",
              "type": "technical"
            },
            {
              "description": "PSQ Response",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 333333.0,
          "amountGross": 400000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "otherRequirements": {
      "reservedParticipation": [
        "shelteredWorkshop"
      ]
    },
    "procedure": {
      "features": "It is proposed that a multi-stage procurement be conducted. The first stage will involve passing mandatory and compliance standards, as specified in a Tender Notice placed on the Central Digital Platform (the Tender Notice). Then, the shortlisted top-scoring bidders will be invited to submit bids. The third stage will be the interview/negotiation stage, which might lead to amending the specification for final submission. The contract will be awarded to the top-scoring bidder. Contract award will be based on the most advantageous tender, where 60% of the award will be allocated to quality and 40% to price."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2030-02-28T23:59:59Z"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "https://atamis-clarionhousing.my.site.com/s/Welcome",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Telephone Debt Advisory",
    "value": {
      "amount": 333333.0,
      "amountGross": 400000.0,
      "currency": "GBP"
    }
  }
}