User Perception Survey

{
  "buyer": {
    "id": "GB-COH-02937881",
    "name": "NPL Management Limited"
  },
  "date": "2025-09-18T13:28:29+01:00",
  "id": "057713-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059d28",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PYDB-8862-JBYM",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Teddington",
        "postalCode": "TW11 0LW",
        "region": "UKI75",
        "streetAddress": "National Physical Laboratory"
      },
      "contactPoint": {
        "email": "etenders@npl.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.npl.co.uk"
      },
      "id": "GB-COH-02937881",
      "identifier": {
        "id": "02937881",
        "scheme": "GB-COH"
      },
      "name": "NPL Management Limited",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "This RFQ seeks a survey aimed at collecting valuable feedback from our users and collaborators. The results from this survey will be converted into quantifiable metrics to be reported to DSIT. These could be used during government spending reviews, in the submission of business cases, and reassessing the organisational objectives.\nThe aims are to: \n\u2022\tTo assess customer engagement and satisfaction with NPL\u0027s products and services. \n\u2022\tTo measure the impact of NPL\u0027s products and services on client outcomes. \n\u2022\tTo evaluate the quality and effectiveness of communication and interactions with NPL staff. \n\u2022\tTo gather actionable feedback for continuous improvement.\nThis survey represents the first initiative of its kind undertaken by the Analysis \u0026 Evaluation team at NPL and is currently in its research and development phase. As such, it is considered a pilot. Subject to its success, there is an intention to conduct the survey annually and to develop a formal satisfaction metric.\nThe survey entails a series of steps. This RFQ is seeking a supplier to deliver the following steps for the survey: \n1.\tPilot Survey: This is to test the quality of both the questionnaire and the responses, rate of return, and to make any necessary changes before the main survey is rolled out. There will be a gate review following the completion of the pilot. The review will assess the quality of data captured by the successful bidder and the rate of return.      \n2.\tMain Survey: After the gate review, the successful bidder will be instructed to undertake the main survey.",
    "documents": [
      {
        "description": "The Authority using the LUPC Bravo e-tender portal to conduct the procurement process. All Bidders must register their company via the LUPC Bravo Portal.  This can be done via the following link https://lupc.bravosolution.co.uk/web/login.shtml \nAny issues surrounding access and functionality of the LUPC Bravo System must be directed to Bravo Helpdesk on  44 800 069 8630 or email help@bravosolution.co.uk",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://lupc.bravosolution.co.uk/web/login.shtml"
      },
      {
        "datePublished": "2025-09-18T13:28:29+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "057713-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/057713-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-09-25T17:00:00+01:00"
    },
    "id": "PJ00004641",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Laboratory, optical and precision equipments (excl. glasses)",
            "id": "38000000",
            "scheme": "CPV"
          },
          {
            "description": "Business services: law, marketing, consulting, recruitment, printing and security",
            "id": "79000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "description": "Full details available in the RFQ document.\nQUALITY 80%\t\nCOST 20%\nQuality breakdown as shown below:\nEC1 - Understanding of aims and objectives\t20%\t\nEC2 - Methodology - Proposed solution to meet the objectives\t25%\t\nEC3 - Project management and delivery \t15%\nEC4 - Bidder\u0027s track record of delivering similar projects\t10%\nEC5 - Experience of the bidder\u0027s team that will undertake the project\t5%\nDeliverables 2.1.4 5%"
        },
        "contractPeriod": {
          "endDate": "2026-10-18T23:59:59+01:00",
          "startDate": "2025-10-20T00:00:00+01:00"
        },
        "id": "1",
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 65000.0,
          "amountGross": 78000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "Please ensure that you register on Bravo Solutions (link below) to obtain the documents and submit your interest / intention to bid. https://lupc.bravosolution.co.uk/web/login.shtml \nAll correspondence must be through the Bravo Solutions message centre.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2025-10-03T15:00:00+01:00"
    },
    "title": "User Perception Survey",
    "value": {
      "amount": 65000.0,
      "amountGross": 78000.0,
      "currency": "GBP"
    }
  }
}