Provision of Lot 1: Victim Insights Platform and Lot 2 Public Perception Surveying

{
  "buyer": {
    "id": "GB-PPON-PHLH-1699-TDLT",
    "name": "Police and Crime Commissioner for West Midlands"
  },
  "date": "2025-09-18T11:08:50+01:00",
  "id": "057613-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059ce2",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Birmingham",
        "postalCode": "B4 6AT",
        "region": "UKG31",
        "streetAddress": "Lloyd House, Colmore Circus Queensway"
      },
      "contactPoint": {
        "email": "katie.fletcher@westmidlands.police.uk",
        "name": "Katie Fletcher "
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PHLH-1699-TDLT",
      "identifier": {
        "id": "PHLH-1699-TDLT",
        "scheme": "GB-PPON"
      },
      "name": "Police and Crime Commissioner for West Midlands",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-01-26T23:59:59+00:00"
    },
    "description": "West Midlands Police is inviting Tenderers for two distinct lots aimed at enhancing our\nunderstanding of our services to victims and wider public confidence in policing. The first lot\nfocuses on procuring a Victim Insights Platform, while the second lot involves undertaking\ncomprehensive Public Perception Surveying.  \nFurther details of requirements and how  bidders can respond are found in the ITT pack and relevant appendices.",
    "documents": [
      {
        "description": "All Tenders must be submitted through In-tend e-tendering portal (https://sell2.in-tend.co.uk/blpd/home), for the avoidance of doubt, submissions made by any other method will not be accepted",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://sell2.in-tend.co.uk/blpd/home"
      },
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-09-18T11:08:50+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "057613-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/057613-2025"
      }
    ],
    "id": "ocds-h6vhtk-059ce2",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Survey services",
            "id": "79311000",
            "scheme": "CPV"
          },
          {
            "description": "Survey design services",
            "id": "79311100",
            "scheme": "CPV"
          },
          {
            "description": "Customer survey services",
            "id": "79342310",
            "scheme": "CPV"
          },
          {
            "description": "Customer satisfaction survey",
            "id": "79342311",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Survey services",
            "id": "79311000",
            "scheme": "CPV"
          },
          {
            "description": "Survey design services",
            "id": "79311100",
            "scheme": "CPV"
          },
          {
            "description": "Customer survey services",
            "id": "79342310",
            "scheme": "CPV"
          },
          {
            "description": "Customer satisfaction survey",
            "id": "79342311",
            "scheme": "CPV"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Assessments will be conducted as part of this competitive tendering procedure, to identify the Most Advantageous Tender (MAT). The assessment criteria are as follows:\nPrice: 30%\nQuality: 60%\nSocial Value: 10%",
              "name": "Simple description",
              "type": "price"
            }
          ],
          "weightingDescription": "Assessments will be conducted as part of this competitive tendering procedure, to identify the Most Advantageous Tender (MAT). The assessment criteria are as follows:\nPrice: 30%\nQuality: 60%\nSocial Value: 10%"
        },
        "contractPeriod": {
          "endDate": "2028-02-18T23:59:59+00:00",
          "maxExtentDate": "2030-02-18T23:59:59+00:00",
          "startDate": "2026-02-19T00:00:00+00:00"
        },
        "description": "To procure a robust and user-friendly platform that captures, analyses, and reports\non victim experiences and feedback. This platform will be instrumental in improving our\nservices to victims and ensuring that victims\u0027 voices are heard and acted upon.",
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The Contract Term shall be for a period of 2 years with the option to extend by a further period of up to 24 months"
        },
        "status": "active",
        "title": "Lot 1: Victim Insights Platform",
        "value": {
          "amount": 0,
          "amountGross": 0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Assessments will be conducted as part of this competitive tendering procedure, to identify the Most Advantageous Tender (MAT). The assessment criteria are as follows:\nPrice: 30%\nQuality: 60%\nSocial Value: 10%",
              "name": "Simple description",
              "type": "price"
            }
          ],
          "weightingDescription": "Assessments will be conducted as part of this competitive tendering procedure, to identify the Most Advantageous Tender (MAT). The assessment criteria are as follows:\nPrice: 30%\nQuality: 60%\nSocial Value: 10%"
        },
        "contractPeriod": {
          "endDate": "2028-02-18T23:59:59+00:00",
          "maxExtentDate": "2030-02-18T23:59:59+00:00",
          "startDate": "2026-02-19T00:00:00+00:00"
        },
        "description": "To conduct regular and comprehensive surveys to gauge public perception of the\npolice Authority, including trust, satisfaction, and areas of concern. This will help us align our\nstrategies with community expectations and improve our public relations",
        "hasRenewal": true,
        "id": "2",
        "renewal": {
          "description": "The Contract Term shall be for a period of 2 years with the option to extend by a further period of up to 24 months"
        },
        "status": "active",
        "title": "Lot 2: Public Perception Surveying",
        "value": {
          "amount": 0,
          "amountGross": 0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "All Tenders must be submitted through In-tend e-tendering portal (https://sell2.in-tend.co.uk/blpd/home), for the avoidance of doubt, submissions made by any other method will not be accepted",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-10-14T10:00:00+01:00"
    },
    "title": "Provision of  Lot 1: Victim Insights Platform and Lot 2 Public Perception Surveying",
    "value": {
      "amountGross": 0,
      "currency": "GBP"
    }
  }
}