Colleague Safeguarding Support Services

{
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-160735",
          "name": "March on Stress Ltd"
        }
      ],
      "title": "Colleague Safeguarding Support Services"
    }
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  "buyer": {
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    "name": "OFCOM"
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      "dateSigned": "2025-06-01T00:00:00+01:00",
      "id": "056257-2025-ECM_1465-1",
      "status": "active",
      "title": "Colleague Safeguarding Support Services"
    }
  ],
  "date": "2025-09-12T14:59:59+01:00",
  "id": "056257-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04e27b",
  "parties": [
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      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 9HA",
        "region": "UKI",
        "streetAddress": "Riverside House, 2a Southwark Bridge Road"
      },
      "contactPoint": {
        "email": "procurementnotice@ofcom.org.uk",
        "telephone": "+44 2079813000"
      },
      "details": {
        "buyerProfile": "https://ofcom.bravosolution.co.uk",
        "classifications": [
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            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "UK Communications Regulator",
            "scheme": "COFOG"
          }
        ],
        "url": "https://ofcom.org.uk."
      },
      "id": "GB-FTS-6359",
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      "name": "OFCOM",
      "roles": [
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    {
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        "countryName": "United Kingdom",
        "locality": "Fareham",
        "postalCode": "PO16 9XS",
        "region": "UKJ31",
        "streetAddress": "Murrills House 48 East Street,"
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      "details": {
        "scale": "sme"
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      "id": "GB-FTS-160735",
      "identifier": {
        "legalName": "March on Stress Ltd"
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      "name": "March on Stress Ltd",
      "roles": [
        "supplier"
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    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "WC1 2LL",
        "streetAddress": "The Strand"
      },
      "contactPoint": {
        "telephone": "+44 2079476000"
      },
      "details": {
        "url": "https://www.bing.com/search?q=www.find-court-tribunal.service.gov.uk\u0026form=IPRV10"
      },
      "id": "GB-FTS-138138",
      "identifier": {
        "legalName": "High Court of Justice of England and Wales"
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      "name": "High Court of Justice of England and Wales",
      "roles": [
        "reviewBody"
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  ],
  "tag": [
    "award",
    "contract"
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  "tender": {
    "classification": {
      "description": "Technical support services",
      "id": "71356300",
      "scheme": "CPV"
    },
    "description": "Ofcom has a requirement for a package of support for colleagues working with Distressing Content and \nMaterial. The current key principles of this approach are:\n5. Risk Assess the Role - Directors will assess the relevant role to understand the risk presented by \nthe work and assign a role risk tier (high or low).\n6. Understand the Individual - We recognise that what could cause distress or negatively affect \npeople varies from person to person and that individuals have different needs when it comes to \nmanaging working with DCM safely. \no Where colleagues are in High Tier roles, their individual needs are assessed through an \nannual psychological screening and assessment with an external provider, along with \nany specific needs they self-identify. \no For Low Tier roles, individual needs are only self-identified. \n7. Provide tailored support - Support will include in-role support, expert assessment and clinical \nsupport provided by our external provider as appropriate.\n8. Monitor and review - Relevant roles will be monitored to understand changes in the nature of \nthe risk that might require roles to be reassessed. We also recognise that the needs of \ncolleagues may change over time, and the support available will be adjusted accordingly.\nEnhanced support:\nColleagues may be identified as requiring enhanced support for them to conduct their roles safely and \nwill be offered biannual psychological screening. Examples of when a colleague may access enhanced \nsupport include:\n\u2022 Our external provider (as identified through this tender process) recommends enhanced \nsupport after a psychological screening and assessment. \n\u2022 The colleague identifies that they require more support to complete the work safely. \n\u2022 The need for more support is identified by a line manager during a safeguarding conversation or \nwellbeing conversation during a 1:1 \n\u2022 Managers may pre-emptively request Enhanced Support an individual colleague or whole team \nto if a role or piece of work is felt to be very high risk This should be done with the approval of a \nDirector.\n\u2022\nIf a colleague notifies their managers that they are pregnant, that they have given birth, or their \npartner has given birth in the last 6 months.\nOfcom requires a package of external specialist support to accompany this strategy and policy by \nproviding psychological screening and assessment for colleagues, to identify the tailored support that \nthey need to do their role safely, trauma therapy for those identified as requiring clinical support and \ntraining to support Line Managers to successfully deliver this policy. \nThis process has been in effect for one year and is still being reviewed and enhanced. Over the course of \nthe tender this pathway may evolve and develop so it is important that a service is able to support and \nadapt, mirroring Ofcom\u2019s approach to agility. We currently have approximately 300 colleagues in high tier \nroles review of how roles are risk assessed is underway and it is anticipated that enhancements will be \nmade that may impact upon this figure. \nAs a minimum, the service must deliver the following:\nCommercial Document CD098 (Version 1.1) Page 11 of 47 ITT \u2013 Open Procedure\nLast Updated: 19 April 2024\nNext Review Date: 19 April 2025\nClassification: CONFIDENTIAL\n1. A validated online psychological surveillance questionnaire to identify where Colleagues \nreacquire additional to work with DCM safely.\no Offered to all \u201chigh tier\u201d colleagues annually and colleagues who are identified as \nreacquiring \u201cenhanced support\u201d support bi-annually.\no This process should then determine whether that person either needs no further \nintervention or if they would benefit from an assessment.\no Manage the issuing of invitations, reminders, and survey results to Ofcom colleagues.\no Maintain and provide records including colleagues who have completed the \nquestionnaire and dates, high level overviews of trends and themes, individual repots \nidentifying needs and support for colleagues.",
    "id": "C20242217",
    "items": [
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        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "deliveryLocation": {
          "description": "LONDON"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        },
        "description": "Ofcom has a requirement for a package of support for colleagues working with Distressing Content and \nMaterial. The current key principles of this approach are:\n5. Risk Assess the Role - Directors will assess the relevant role to understand the risk presented by \nthe work and assign a role risk tier (high or low).\n6. Understand the Individual - We recognise that what could cause distress or negatively affect \npeople varies from person to person and that individuals have different needs when it comes to \nmanaging working with DCM safely. \no Where colleagues are in High Tier roles, their individual needs are assessed through an \nannual psychological screening and assessment with an external provider, along with \nany specific needs they self-identify. \no For Low Tier roles, individual needs are only self-identified. \n7. Provide tailored support - Support will include in-role support, expert assessment and clinical \nsupport provided by our external provider as appropriate.\n8. Monitor and review - Relevant roles will be monitored to understand changes in the nature of \nthe risk that might require roles to be reassessed. We also recognise that the needs of \ncolleagues may change over time, and the support available will be adjusted accordingly.\nEnhanced support:\nColleagues may be identified as requiring enhanced support for them to conduct their roles safely and \nwill be offered biannual psychological screening. Examples of when a colleague may access enhanced \nsupport include:\n\u2022 Our external provider (as identified through this tender process) recommends enhanced \nsupport after a psychological screening and assessment. \n\u2022 The colleague identifies that they require more support to complete the work safely. \n\u2022 The need for more support is identified by a line manager during a safeguarding conversation or \nwellbeing conversation during a 1:1 \n\u2022 Managers may pre-emptively request Enhanced Support an individual colleague or whole team \nto if a role or piece of work is felt to be very high risk This should be done with the approval of a \nDirector.\n\u2022\nIf a colleague notifies their managers that they are pregnant, that they have given birth, or their \npartner has given birth in the last 6 months.\nOfcom requires a package of external specialist support to accompany this strategy and policy by \nproviding psychological screening and assessment for colleagues, to identify the tailored support that \nthey need to do their role safely, trauma therapy for those identified as requiring clinical support and \ntraining to support Line Managers to successfully deliver this policy. \nThis process has been in effect for one year and is still being reviewed and enhanced. Over the course of \nthe tender this pathway may evolve and develop so it is important that a service is able to support and \nadapt, mirroring Ofcom\u2019s approach to agility. We currently have approximately 300 colleagues in high tier \nroles review of how roles are risk assessed is underway and it is anticipated that enhancements will be \nmade that may impact upon this figure. \nAs a minimum, the service must deliver the following:\nCommercial Document CD098 (Version 1.1) Page 11 of 47 ITT \u2013 Open Procedure\nLast Updated: 19 April 2024\nNext Review Date: 19 April 2025\nClassification: CONFIDENTIAL\n1. A validated online psychological surveillance questionnaire to identify where Colleagues \nreacquire additional to work with DCM safely.\no Offered to all \u201chigh tier\u201d colleagues annually and colleagues who are identified as \nreacquiring \u201cenhanced support\u201d support bi-annually.\no This process should then determine whether that person either needs no further \nintervention or if they would benefit from an assessment.\no Manage the issuing of invitations, reminders, and survey results to Ofcom colleagues.\no Maintain and provide records including colleagues who have completed the \nquestionnaire and dates, high level overviews of trends and themes, individual repots \nidentifying needs and support for colleagues.",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "2 options to extend the contract each by 12 months at Ofcom\u0027s sole discretion"
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Colleague Safeguarding Support Services"
  }
}