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TfWM Safeguarding Lead Consultancy Support

West Midlands Combined Authority

Buyer Contact Info

Buyer Name: West Midlands Combined Authority

Buyer Address: 16 Summer Lane, Birmingham, UKG31, B193SD, United Kingdom

Contact Email: procurement.team@wmca.org.uk

Status
complete
Procedure
limited
Value
38395.2 GBP
Published
11 Sep 2025, 10:33
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
71311200 - Transport systems consultancy services
Region
n/a
Awarded To
Waterman Aspen Limited
Official Source
Open Find a Tender

Description

Transport for West Midlands (TFWM) requires support from a Safeguarding Lead to ensure the safe and compliant operation of Ring & Ride (R&R)/Demand Responsive Transport (DRT)/West Midlands Bus on Demand services.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: Transport for West Midlands (TFWM) requires support from a Safeguarding Lead to ensure the safe and compliant operation of Ring & Ride (R&R)/Demand Responsive Transport (DRT)/West Midlands Bus on Demand services. • Ensure appropriate safeguarding protocols and procedures are developed and implemented, with adherence by TfWM and operators • Develop, deliver, and maintain the Safeguarding Action Plan for the delivery of R&R and DRT services in the region for all operational elements of the service including assurance and audit of NEAT operations; We Move operations; VIA system; internal TfWM training, processes and procedures and commissioned customer contact function. • Coordinate and undertake a repeat safeguarding and assurance audit of operational activity, including site visits to operators. • Provide expert, independent advice for any investigated safeguarding incidents undertaken by TfWM and operation partners, and support Customer Experience colleagues with specialist safeguarding advice. • Record the actions and outcomes from any investigated safeguarding incidents of near misses and implement and manage the action tracker ensuring that the actions identified are delivered. • Prepare and present reports to the R&R/DRT Steering Group and the operational management structure to report on safeguarding issues identified, resulting actions and progress. • Collate a consolidated list of development proposals with the tech provider to ensure the system can deliver safeguarding best practice across the service. • Support the programme management activities, leading on all safeguarding tasks, for the implementation of the new Target Operating Model. • Work with the technology provider to migrate to new operators as part of new TOM.

Lot 1 Status: cancelled

Lot 1 Has Options: No

Raw Notice JSON

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