Digital Product Development and Support Services

{
  "buyer": {
    "id": "GB-COH-14174888",
    "name": "OAK NATIONAL ACADEMY LIMITED"
  },
  "date": "2025-09-09T12:29:12+01:00",
  "id": "054980-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05969c",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PWYQ-7722-NDVX",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Manchester",
        "postalCode": "M3 3AA",
        "region": "UKD33",
        "streetAddress": "1 Scott Place"
      },
      "contactPoint": {
        "email": "procurement@thenational.academy"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-14174888",
      "identifier": {
        "id": "14174888",
        "scheme": "GB-COH"
      },
      "name": "OAK NATIONAL ACADEMY LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "description": "Oak National Academy is establishing a dynamic market in accordance with section 34 of the Procurement Act 2023 and Regulation 16 of the Procurement Regulations 2024. The market will provide a compliant and flexible route for the award of contracts related to the engineering and product support, and ongoing development of the authority\u0027s national digital education platform and related tools.\nThe dynamic market will allow for rolling supplier entry, publication of contract opportunities, and awards made via most advantageous tender (MAT) principles in accordance with sections 19 and 23 of the Act.\nThis Dynamic Market will be structured into lots.  Suppliers may apply for membership of one or more lots at any time during the market\u0027s term, subject to the relevant membership conditions.\nAt the date of this notice, the market will be open for applications for the following lot:\nLot 1 Web Development Services\nScope:  This lot covers the provision of specialist web development services to support the design, delivery, enhancement, and ongoing operation of Oak National Academy\u0027s digital education platform and associated tools. Suppliers appointed to this lot may be required to work on any part of Oak\u0027s core digital estate, including the main platform (www.thenational.academy), content creation tooling, and platform services. The scope includes:\nFull-stack development of Oak\u0027s web platform, with an emphasis on scalable, modular design patterns that enable rapid iteration of features\nMaintenance and enhancement of existing codebases underpinning existing live services\nDevelopment of user interfaces that are responsive, inclusive, and accessible in line with current UK accessibility legislation and best practice, ensuring usability for all users, including those relying on assistive technologies\nContinuous improvement of performance, page load times, and reliability across high-traffic user journeys\nSecure engineering practices that uphold user privacy, data protection, and application resilience, in line with relevant public sector security guidance\nCollaborative delivery within agile multidisciplinary teams, including pairing with in-house developers, product managers, researchers, and content leads\nDeployment and testing within a continuous integration and delivery (CI/CD) pipeline, using modern automation tools and cloud infrastructure\nContribution to code documentation and handover processes, especially where features are intended for long-term use by Oak\u0027s in-house teams or other suppliers\nIndividual contracts awarded under this lot may range from targeted feature builds to broader support and maintenance roles over a defined period. Suppliers may be required to collaborate with other digital delivery partners under Oak\u0027s delivery model.\nAdditional lots are expected to be added to this Dynamic Market over its lifetime to cover further requirements in Digital Product Development and Support Services.  These will be introduced by modification of the Dynamic Market and publication of a notice under section 39(4) of the Procurement Act 2023.  Suppliers may apply for membership of any future lots when they are established.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-4898",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-4898"
      },
      {
        "documentType": "biddingDocuments",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "A-4900",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-4900"
      },
      {
        "datePublished": "2025-09-09T12:29:12+01:00",
        "description": "Dynamic market intention notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "054980-2025",
        "noticeType": "UK13",
        "url": "https://www.find-tender.service.gov.uk/Notice/054980-2025"
      }
    ],
    "id": "DDPSS",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "4",
        "relatedLot": "4"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "5",
        "relatedLot": "5"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "6",
        "relatedLot": "6"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "7",
        "relatedLot": "7"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "description": "Lot 1 Scope:  This lot covers the provision of specialist web development services to support the design, delivery, enhancement, and ongoing operation of Oak National Academy\u0027s digital education platform and associated tools. Suppliers appointed to this lot may be required to work on any part of Oak\u0027s core digital estate, including the main platform (www.thenational.academy), content creation tooling, and platform services. The scope includes:\nFull-stack development of Oak\u0027s web platform, with an emphasis on scalable, modular design patterns that enable rapid iteration of features\nMaintenance and enhancement of existing codebases underpinning existing live services\nDevelopment of user interfaces that are responsive, inclusive, and accessible in line with current UK accessibility legislation and best practice, ensuring usability for all users, including those relying on assistive technologies\nContinuous improvement of performance, page load times, and reliability across high-traffic user journeys\nSecure engineering practices that uphold user privacy, data protection, and application resilience, in line with relevant public sector security guidance\nCollaborative delivery within agile multidisciplinary teams, including pairing with in-house developers, product managers, researchers, and content leads\nDeployment and testing within a continuous integration and delivery (CI/CD) pipeline, using modern automation tools and cloud infrastructure\nContribution to code documentation and handover processes, especially where features are intended for long-term use by Oak\u0027s in-house teams or other suppliers\nIndividual contracts awarded under this lot may range from targeted feature builds to broader support and maintenance roles over a defined period. Suppliers may be required to collaborate with other digital delivery partners under Oak\u0027s delivery model",
        "id": "1",
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Legal Capacity\nSuppliers must:\nBe registered as a UK or treaty state supplier, in accordance with Section 21 of the Procurement Act 2023\nShare their core supplier information with the contracting authority via the central digital platform, as required by Regulation 6\nNot be subject to any mandatory exclusion grounds under Schedule 6 of the Act (e.g. criminal offences, serious tax breaches)\nFinancial Capacity\nSuppliers must demonstrate that they have the financial standing to deliver services under this Lot. This may be established by:\nSatisfactory credit check (e.g. Creditsafe), or\nWhere such data is unavailable, equivalent alternative financial information (such as accountant\u0027s letters, bank references, or verified income statements)\nEquivalent evidence of legal and financial standing will be accepted to ensure fair access, particularly for SMEs, newly formed entities, and sole traders. All conditions are set proportionately in accordance with Section 22 of the Act.",
              "type": "economic",
              "verificationMethod": "Legal Entity - Supplier Submission\nSuppliers must confirm their legal entity details to verify they are established and eligible to participate. This includes:\nCompany name, registration number, and jurisdiction of incorporation (e.g. UK, Ireland)\nRegistered address and postcode\nConfirmation that the supplier is not subject to any mandatory exclusion grounds under Schedule 6 of the Procurement Act 2023, including but not limited to criminal convictions or serious tax breaches\nThe following information must be provided:\nCompany Name:\nRegistered Address:\nPost Code:\nCompany Registration Number:\nContact Name:\nContact Email:\nContact Telephone Number:\nFinancial Standing - Supplier Submission\nOak will undertake a Creditsafe check as the default method of verifying financial standing. By proceeding, suppliers agree to this check.\nWhere this is not possible (e.g. sole traders, recently incorporated entities, or those without sufficient Creditsafe data), the supplier will be invited to provide:\nTwo years of financial statements, or\nEquivalent alternative evidence of financial stability (e.g. accountant\u0027s letter, bank reference, or proof of reserves)\nAll financial standing conditions will be assessed proportionately, and equivalent forms of financial evidence will be accepted to ensure accessibility for SMEs and new entrants."
            },
            {
              "description": "Suppliers must demonstrate technical ability by providing:\nEvidence of Relevant Project Experience\nAt least two relevant projects delivered within the last three years, showing capability across relevant technologies and scale. Each project should include:\nScope of work (e.g., front-end, back-end, DevOps)\nTechnology stack used\nVolume of users (where applicable)\nDuration and outcomes\nClient name (or anonymised if under NDA)\nDetails of Dedicated Personnel\nNames and roles of proposed personnel for delivery under Lot 1, including:\nSummary of relevant experience\nLinks to CVs or online profiles (e.g., LinkedIn)\nTheir role in the proposed service provision\nSuppliers may rely on third-party resources to meet these requirements, subject to confirmation of access.\nEquivalent qualifications, experience and standards will be accepted in all cases. Contracting authorities will not require any specific named certification or proprietary standard unless suppliers are also permitted to demonstrate equivalence by other means.",
              "type": "technical",
              "verificationMethod": "Suppliers must demonstrate technical ability through both:\nRelevant Project Experience:\nSubmission of at least two examples of relevant projects delivered in the last three years. Each example must include:\nClient name (or anonymised where bound by NDA)\nDates and duration\nScope of services (e.g. front-end/back-end/DevOps)\nTechnology stack used\nVolume of users (e.g. Monthly Active Users)\nOutcomes and impact achieved\nDedicated Personnel Experience:\nDetails of the named individual(s) proposed for delivery, including:\nSummary of relevant experience\nRole on the project\nLink to CV or LinkedIn profile\nSubmissions will be assessed on a pass/fail basis to determine whether the supplier demonstrates sufficient capacity, experience, and relevant capability to perform the services within the scope of Lot 1 (Web Development Services).\nIn accordance with section 22 of the Procurement Act 2023, these conditions are proportionate to the nature and complexity of the services to be delivered and are necessary to confirm the supplier\u0027s ability to perform the contract."
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "Lot 1: Web Development Services"
      },
      {
        "description": "Lot 2: This \"holding\" Lot has been provisionally included in the Dynamic Market scope but is not yet open for applications.\nThe detailed scope, conditions of participation, and verification methods for this Lot will be published via an update to this notice in due course. Suppliers will be able to express interest and apply for membership under this Lot only once it has been fully defined and opened.\nUntil that time, no applications will be considered under this Lot.",
        "id": "2",
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "Lot 2"
      },
      {
        "description": "Lot 3: This \"holding\" Lot has been provisionally included in the Dynamic Market scope but is not yet open for applications.\nThe detailed scope, conditions of participation, and verification methods for this Lot will be published via an update to this notice in due course. Suppliers will be able to express interest and apply for membership under this Lot only once it has been fully defined and opened.\nUntil that time, no applications will be considered under this Lot.",
        "id": "3",
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "Lot 3"
      },
      {
        "description": "Lot 4: This \"holding\" Lot has been provisionally included in the Dynamic Market scope but is not yet open for applications.\nThe detailed scope, conditions of participation, and verification methods for this Lot will be published via an update to this notice in due course. Suppliers will be able to express interest and apply for membership under this Lot only once it has been fully defined and opened.\nUntil that time, no applications will be considered under this Lot.",
        "id": "4",
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "LO4 4"
      },
      {
        "description": "Lot 5: This \"holding\" Lot has been provisionally included in the Dynamic Market scope but is not yet open for applications.\nThe detailed scope, conditions of participation, and verification methods for this Lot will be published via an update to this notice in due course. Suppliers will be able to express interest and apply for membership under this Lot only once it has been fully defined and opened.\nUntil that time, no applications will be considered under this Lot.",
        "id": "5",
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "LOT 5"
      },
      {
        "description": "Lot 6: This \"holding\" Lot has been provisionally included in the Dynamic Market scope but is not yet open for applications.\nThe detailed scope, conditions of participation, and verification methods for this Lot will be published via an update to this notice in due course. Suppliers will be able to express interest and apply for membership under this Lot only once it has been fully defined and opened.\nUntil that time, no applications will be considered under this Lot.",
        "id": "6",
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "LOT 6"
      },
      {
        "description": "Lot 7: This \"holding\" Lot has been provisionally included in the Dynamic Market scope but is not yet open for applications.\nThe detailed scope, conditions of participation, and verification methods for this Lot will be published via an update to this notice in due course. Suppliers will be able to express interest and apply for membership under this Lot only once it has been fully defined and opened.\nUntil that time, no applications will be considered under this Lot.",
        "id": "7",
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "LOT 7"
      }
    ],
    "mainProcurementCategory": "services",
    "participationFees": [
      {
        "description": "No - no fees are charged to suppliers",
        "id": "ocds-h6vhtk-05969c",
        "type": [
          "win"
        ]
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Dynamic market",
    "status": "active",
    "submissionMethodDetails": "Suppliers should apply to join the dynamic market by downloading and completing the Conditions of Participation form for the appropriate lot (available under Associated Documents), and submitting it via email to procurement@thenational.academy\n with the subject line \"DYNAMIC MARKET ENGINEERING\".\nOnce admitted, suppliers will be eligible to compete for individual contracts, which will be published to market members via the platform. Awards will follow the Most Advantageous Tender (MAT) principle, as set out in Sections 19 and 23 of the Procurement Act 2023.\nAdditional information:\nThe contracting authority reserves the right to modify, suspend, or close the market at any time in accordance with the Act. Entry to the market does not guarantee any contract awards. This notice complies with Regulations 15, 16 and 19 of the Procurement Regulations 2024, and with the transparency obligations under Section 93 of the Act.\nFurther information about Oak National Academy is available at:\nhttps://www.thenational.academy",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "techniques": {
      "dynamicPurchasingSystem": {
        "status": "pending"
      },
      "frameworkAgreement": {
        "period": {
          "endDate": "2027-09-22T23:59:59+01:00",
          "startDate": "2025-09-22T23:59:59+01:00"
        },
        "type": "closed"
      },
      "hasDynamicPurchasingSystem": true
    },
    "tenderPeriod": {
      "endDate": "2027-09-22T23:59:59+01:00"
    },
    "title": "Digital Product Development and Support Services"
  }
}