Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Buyer Name: Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Buyer Address: The Atrium. Curtis Road., Dorking, UK, RH4 1XA, United Kingdom
Contact Email: nhscs.digital@nhs.net
Contact Telephone: +44 1306646822
This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Procurement identifier (OCID): ocds-h6vhtk-058ad3 Published 19 August 2025, 5:20pm The details of the Framework Agreement are provided below. NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199). Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years. The Framework has been structured to incorporate ten lots of which seven were awarded. These are: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Apps Development Services Lot 6: Social Marketing Services – Not awarded Lot 7: Video Conferencing System Lot 8: In-Patient Infotainment Management System– Not awarded Lot 9: Medical Representative Check-In Software System – Not awarded Lot 10: Bespoke Services
No linked documents found for this notice.
Lot Title: Patient Messaging Services
Lot Description: Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 1 Status: cancelled
Lot 1 Has Options: No
Lot Title: Medical Messaging Application (Pager Replacement)
Lot Description: Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 2 Status: cancelled
Lot 2 Has Options: No
Lot Title: Kiosk Display (Digital Signage)
Lot Description: Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 3 Status: cancelled
Lot 3 Has Options: No
Lot Title: Patient Check-In Management System
Lot Description: is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 4 Status: cancelled
Lot 4 Has Options: No
Lot Title: App Development Services
Lot Description: The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 5 Status: cancelled
Lot 5 Has Options: No
Lot Title: Video Conferencing System
Lot Description: This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 7 Status: cancelled
Lot 7 Has Options: No
Lot Title: Bespoke Services
Lot Description: is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lot 10 Status: cancelled
Lot 10 Has Options: No
Contract Title: Patient Messaging Services
Contract Title: Medical Messaging Application (Pager Replacement)
Contract Title: Kiosk Display (Digital Signage)
Contract Title: Patient Check-In Management System
Contract Title: Apps Development Services
Contract Title: Video Conferencing System
Contract Title: Bespoke Services
Award Title: Patient Messaging Services
Award Title: Medical Messaging Application (Pager Replacement)
Award Title: Kiosk Display (Digital Signage)
Award Title: Patient Check-In Management System
Award Title: Apps Development Services
Award Title: Video Conferencing System
Award Title: Bespoke Services
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"description": "This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are -\nF15: Voluntary ex ante transparency notice\nNotice identifier: 2025/S 000-049963\nProcurement identifier (OCID): ocds-h6vhtk-058ad3\nPublished 19 August 2025, 5:20pm\nThe details of the Framework Agreement are provided below.\nNHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199).\nMultiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years.\nThe Framework has been structured to incorporate ten lots of which seven were awarded. These are:\nLot 1: Patient Messaging Services\nLot 2: Medical Messaging Application (Pager Replacement)\nLot 3: Kiosk Display (Digital Signage)\nLot 4: Patient Check-In Management System\nLot 5: Apps Development Services\nLot 6: Social Marketing Services \u2013 Not awarded\nLot 7: Video Conferencing System\nLot 8: In-Patient Infotainment Management System\u2013 Not awarded\nLot 9: Medical Representative Check-In Software System \u2013 Not awarded\nLot 10: Bespoke Services",
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},
{
"description": "Display screens",
"id": "30231300",
"scheme": "CPV"
},
{
"description": "Graphic display panels",
"id": "31682230",
"scheme": "CPV"
},
{
"description": "Display units",
"id": "39133000",
"scheme": "CPV"
},
{
"description": "Software package and information systems",
"id": "48000000",
"scheme": "CPV"
},
{
"description": "IT services: consulting, software development, Internet and support",
"id": "72000000",
"scheme": "CPV"
},
{
"description": "Custom software development services",
"id": "72230000",
"scheme": "CPV"
},
{
"description": "Data services",
"id": "72300000",
"scheme": "CPV"
},
{
"description": "Internet services",
"id": "72400000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"id": "3",
"relatedLot": "3"
},
{
"additionalClassifications": [
{
"description": "Interactive voice response software package",
"id": "48512000",
"scheme": "CPV"
},
{
"description": "Video conferencing software package",
"id": "48515000",
"scheme": "CPV"
},
{
"description": "Telecommunications services",
"id": "64200000",
"scheme": "CPV"
},
{
"description": "Telephone and data transmission services",
"id": "64210000",
"scheme": "CPV"
},
{
"description": "Electronic mail services",
"id": "64216120",
"scheme": "CPV"
},
{
"description": "Call centre",
"id": "79512000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"id": "4",
"relatedLot": "4"
},
{
"additionalClassifications": [
{
"description": "Software package and information systems",
"id": "48000000",
"scheme": "CPV"
},
{
"description": "Development software package",
"id": "48983000",
"scheme": "CPV"
},
{
"description": "IT services: consulting, software development, Internet and support",
"id": "72000000",
"scheme": "CPV"
},
{
"description": "Software-related services",
"id": "72260000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"id": "5",
"relatedLot": "5"
},
{
"additionalClassifications": [
{
"description": "Video-conferencing equipment",
"id": "32232000",
"scheme": "CPV"
},
{
"description": "Software package and information systems",
"id": "48000000",
"scheme": "CPV"
},
{
"description": "Video conferencing software package",
"id": "48515000",
"scheme": "CPV"
},
{
"description": "Electronic message services",
"id": "64216100",
"scheme": "CPV"
},
{
"description": "Video conferencing software development services",
"id": "72212515",
"scheme": "CPV"
},
{
"description": "Data services",
"id": "72300000",
"scheme": "CPV"
},
{
"description": "Internet services",
"id": "72400000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"id": "7",
"relatedLot": "7"
},
{
"additionalClassifications": [
{
"description": "IT services: consulting, software development, Internet and support",
"id": "72000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"id": "10",
"relatedLot": "10"
}
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents",
"hasOptions": false,
"id": "1",
"status": "cancelled",
"title": "Patient Messaging Services"
},
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents",
"hasOptions": false,
"id": "2",
"status": "cancelled",
"title": "Medical Messaging Application (Pager Replacement)"
},
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents",
"hasOptions": false,
"id": "3",
"status": "cancelled",
"title": "Kiosk Display (Digital Signage)"
},
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents",
"hasOptions": false,
"id": "4",
"status": "cancelled",
"title": "Patient Check-In Management System"
},
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents",
"hasOptions": false,
"id": "5",
"status": "cancelled",
"title": "App Development Services"
},
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents",
"hasOptions": false,
"id": "7",
"status": "cancelled",
"title": "Video Conferencing System"
},
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents",
"hasOptions": false,
"id": "10",
"status": "cancelled",
"title": "Bespoke Services"
}
],
"mainProcurementCategory": "services",
"procurementMethod": "selective",
"procurementMethodDetails": "Restricted procedure",
"status": "complete",
"title": "Extension - Patient \u0026 Healthcare Communications \u0026 Related IT Services"
}
}