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IWM/2526/APE/3466: Audience Segmentation Development Project for Imperial War Museums

Imperial War Museums

Buyer Contact Info

Buyer Name: Imperial War Museums

Buyer Address: IWM London, Lambeth Road, London, UKI44, SE1 6HZ, United Kingdom

Contact Email: erowberry@iwm.org.uk

Contact Telephone: 0207 416 5000

Status
active
Procedure
open
Value
112500.0 GBP
Gross: 135000.0 GBP
Published
29 Aug 2025, 15:06
Deadline
29 Sep 2025, 11:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79300000 - Market and economic research; polling and statistics
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

Imperial War Museums (IWM) is seeking a research partner to develop a comprehensive and future-facing audience segmentation system. This new approach will replace our existing segmentation, created in 2015, and will be designed to reflect the full spectrum of IWM’s audiences—both current and potential. The segmentation system should be transformational, enabling IWM to better understand and connect with diverse audience groups. It will inform and enhance decision-making across the organisation, supporting the development and promotion of public programming, exhibitions, events, digital content, and engagement initiatives. We are looking for a partner who can deliver a bespoke segmentation model that is inclusive, actionable, and embedded across IWM. The model should support teams in communications, marketing, digital, learning, and programming, and help us reach new audiences while continuing to serve existing ones effectively. This work will result in: - A set of audience segments that reflect both engaged and potential audiences. - A programme of internal engagement to ensure the segmentation is understood, adopted, and used across IWM. - The successful partner will play a key role in helping IWM build a shared language around audiences, enabling us to deepen our impact and broaden our reach. Access Code : 45EC6EXH35 For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-and-economic-research%3B-polling-and-statistics./45EC6EXH35 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/45EC6EXH35

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/052578-2025

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 112,500.00

Lot 1 Value (Gross): GBP 135,000.00

Lot 1 Contract Start: 2025-12-01T00:00:00+00:00

Lot 1 Contract End: 2026-06-30T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Proposed project methodology (15%)

Lot 1 Award Criterion (quality): Experience and knowledge of best practice (15%)

Lot 1 Award Criterion (quality): Proposed management of contract (10%)

Lot 1 Award Criterion (quality): Social Value - Equal Opportunity (5%)

Lot 1 Award Criterion (quality): Social Value - Wellbeing (5%)

Lot 1 Award Criterion (price): Value for Money Assessment (20%)

Lot 1 Award Criterion (quality): References (10%)

Lot 1 Award Criterion (quality): Presentation (20%)

Documents

Document Description: Not published

Document Description: Tender notice on Find a Tender

Raw Notice JSON

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