Lift Management Service

{
  "buyer": {
    "id": "GB-COH-IP21256R",
    "name": "NORTH STAR HOUSING GROUP"
  },
  "date": "2025-08-29T12:39:10+01:00",
  "id": "052429-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-058a79",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PTGM-5183-NXYN",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Thornaby",
        "postalCode": "TS17 6QN",
        "region": "UKC11",
        "streetAddress": "Endeavour House"
      },
      "contactPoint": {
        "email": "procurement@northstarhg.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.northstarhg.co.uk/"
      },
      "id": "GB-COH-IP21256R",
      "identifier": {
        "id": "IP21256R",
        "scheme": "GB-COH"
      },
      "name": "NORTH STAR HOUSING GROUP",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "Addition of full ITT pack, please refer to documents tab.\nDue to the delay in this, we have extended the date for clarifications to 12/09/2025.",
        "id": "052429-2025"
      }
    ],
    "awardPeriod": {
      "endDate": "2025-10-17T23:59:59+01:00"
    },
    "description": "North Star Housing Group is seeking tenders from qualified and experienced contractors to deliver a comprehensive programme of lift servicing, maintenance, and repair services. This contract covers a variety of lifting equipment including passenger lifts, stairlifts, and ceiling hoists located across North Star\u0027s housing portfolio in the Northeast of England. The contract includes both planned preventative maintenance and responsive call-out work. New equipment may be added throughout the life of the contract, and the appointed contractor will be required to accommodate these additions within the agreed service framework.\nThe successful contractor will be responsible for carrying out quarterly servicing and maintenance of passenger lifts, with stairlifts and ceiling hoists being serviced either twice yearly or quarterly, depending on the specific site requirements. They will also be expected to attend to reactive faults and breakdowns, including emergency responses 24 hours a day, seven days a week, 365 days per year. Contractors must provide all necessary repair services, replacement of components during maintenance visits, and support for auto-dialler alarm systems used for entrapment situations. Engineers must submit digital reports within five days of each visit and provide full visibility of all planned and reactive works through North Star\u0027s housing management system. Out-of-hours support and prompt emergency response are essential to the contract.\nAll service and maintenance activities must adhere to specified response times. Entrapment emergencies require a one-hour response, urgent breakdowns must be attended within four hours, and non-urgent issues must be responded to within 24 hours. Preventative maintenance must be fully inclusive of the servicing and minor components needed to maintain satisfactory operational status. All inspections and works must meet both statutory obligations and manufacturer recommendations, with the contractor ensuring that any safety-critical issues are immediately reported and resolved. Engineers are required to be fully qualified, competent, and experienced across a range of lifting equipment and systems. To avoid unnecessary repeat visits, the contractor must maintain a stock of common spare parts.\nContractors are required to comply with all health and safety legislation, including the Health and Safety at Work Act and the Construction (Design and Management) Regulations. Comprehensive risk assessments and method statements must be submitted, covering all work undertaken under this contract. Contractors must hold all necessary industry accreditations and ensure that engineers possess up-to-date and relevant qualifications. Services must be conducted in line with Lift Guidance Note LG1 and relevant British Standards. The contractor must also provide evidence of insurance, liability cover, and will be required to attend periodic site meetings and quality inspections.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "description": "All documents will be provided via the Intend portal.",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home"
      },
      {
        "description": "Full ITT pack, including quality questions.",
        "documentType": "biddingDocuments",
        "id": "L-2",
        "url": "https://northstarhg.sharepoint.com/:f:/s/Procurement-NorthStarProcurementHub/EvYIImzfN6VHgchqdewxdHQB08Il3eQ75jtYMz1_wOYIGA?e=2QDxJ7"
      },
      {
        "description": "All documents will be provided via the Intend portal.",
        "documentType": "technicalSpecifications",
        "id": "L-3",
        "url": "https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home"
      },
      {
        "datePublished": "2025-08-29T12:39:10+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "052429-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/052429-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-09-01T12:00:00+01:00"
    },
    "id": "NSHG/0007",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Lifts, skip hoists, hoists, escalators and moving walkways",
            "id": "42416000",
            "scheme": "CPV"
          },
          {
            "description": "Lift-maintenance services",
            "id": "50750000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKC"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKE2"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-01-01T23:59:59Z",
          "maxExtentDate": "2029-01-01T23:59:59Z",
          "startDate": "2026-01-01T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "3 years, with a Possible extension of one year to 1st January 2029 at North Star\u0027s sole discretion"
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amountGross": 40000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "Stage One: Participation:\n\u2022\tPublish Tender Notice, providing access to the Requests to Participate document via Intend portal\n\u2022\tReceive Requests to Participate from interested suppliers.\n\u2022\tAssess responses against conditions of participation, exclusions and objective criteria to limit suppliers\n\u2022\tInform Suppliers not invited to participate further\n\u2022\tInvite remaining Suppliers to submit final tenders.\nStage Two: Evaluate:\n\u2022\tReceive final tenders\n\u2022\tEvaluate final tenders\n\u2022\tMeet with bidders (to be confirmed at a later date)\n\u2022\tDetermine Most Advantageous Tender\nStage Three: Award:\n\u2022\tInform Suppliers of the outcome and issue assessment summaries\n\u2022\tPublish Contract Award Notice\n\u2022\tFollowing standstill enter into the contract with the winning Supplier\n\u2022\tPublish contract details notice"
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "https://in-tendhost.co.uk/northstarhousinggroup/aspx/Tenders/Current",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-09-26T12:00:00+01:00"
    },
    "title": "Lift Management Service",
    "value": {
      "amountGross": 40000,
      "currency": "GBP"
    }
  }
}