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vFire additional licences and associated maintenance and support

Business Services Organisation Procurement and Logistics Service

Buyer Contact Info

Buyer Name: Business Services Organisation Procurement and Logistics Service

Buyer Address: 2 Franklin Street, Belfast, UKN06, BT2 8DQ, United Kingdom

Contact Email: keli.mcteague@hscni.net

Status
complete
Procedure
direct
Value
105000.0 GBP
Published
14 Aug 2025, 15:56
Deadline
n/a
Contract Start
17 Jul 2025, 23:00
Contract End
31 Mar 2027, 22:59
Category
n/a
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
ALEMBA LIMITED
Official Source
Open Find a Tender

Description

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.​ BSO ITS staff levels have grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. There has been no major investment by BSO ITS in terms of licences despite staff levels increasing by over 100% since preCOVID. ​ £1,974,000.00 has been previously Direct Awarded to Alemba for Vfire Licences and Support. It is our intention to complete a further Direct Award to the value of £105,000.00 (exclusive of vat). We wish to review this on an annual basis until 31st March 2029.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Documents

Document Description: Not published

Raw Notice JSON

Expand raw payload
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