CO0591 Enterprise Service Management Solution

{
  "awards": [
    {
      "id": "048588-2025-CO0591-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-157922",
          "name": "Alemba Ltd"
        }
      ],
      "title": "Enterprise Service Management Solution"
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 6
      },
      {
        "id": "2",
        "measure": "smeBids",
        "relatedLot": "1",
        "value": 4
      },
      {
        "id": "3",
        "measure": "electronicBids",
        "relatedLot": "1",
        "value": 6
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-4622",
    "name": "Essex County Council"
  },
  "contracts": [
    {
      "awardID": "048588-2025-CO0591-1",
      "dateSigned": "2025-07-25T00:00:00+01:00",
      "id": "048588-2025-CO0591-1",
      "status": "active",
      "title": "Enterprise Service Management Solution",
      "value": {
        "amount": 580955,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-08-14T08:38:31+01:00",
  "id": "048588-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04e43d",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Chelmsford",
        "postalCode": "CM1 1QH",
        "region": "UKH3",
        "streetAddress": "County Hall, Market Road"
      },
      "contactPoint": {
        "email": "victoria.robertson@essex.gov.uk",
        "name": "Ms Victoria Robertson"
      },
      "details": {
        "buyerProfile": "https://www.essex.gov.uk/",
        "classifications": [
          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "General public services",
            "id": "01",
            "scheme": "COFOG"
          }
        ],
        "url": "https://www.essex.gov.uk/"
      },
      "id": "GB-FTS-4622",
      "identifier": {
        "legalName": "Essex County Council"
      },
      "name": "Essex County Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Cambridge",
        "postalCode": "CB1 2LA",
        "region": "UKH3",
        "streetAddress": "Salisbury House"
      },
      "details": {
        "scale": "sme"
      },
      "id": "GB-FTS-157922",
      "identifier": {
        "legalName": "Alemba Ltd"
      },
      "name": "Alemba Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "streetAddress": "Strand"
      },
      "id": "GB-FTS-1819",
      "identifier": {
        "legalName": "Royal Court of Justice"
      },
      "name": "Royal Court of Justice",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Open tender completed for an Enterprise Service Management Solution.",
    "id": "DN760385",
    "items": [
      {
        "deliveryAddresses": [
          {
            "region": "UKH3"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "55",
              "name": "Technical Quality",
              "type": "quality"
            },
            {
              "description": "5",
              "name": "Social Value",
              "type": "quality"
            },
            {
              "description": "40",
              "type": "price"
            }
          ]
        },
        "description": "Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.\nThe purpose of this requirement is to ensure that the Authority is supported by the best\ntechnology in its day to day operations. The Solution must be intuitive and easy for both\nservice providers and self-service users whilst enabling efficiencies and improvements\nthrough automation and integration.\nThe Authority requires a customer-focused and commercially aware service management\napproach which will enhance the overall experience for all employees, enabling them to\nrealise business outcomes with fewer IT-related or service limitations.\nThe ESM Solution will have a rolling contract term with a minimum 5-year period, with the\noption to terminate the contract following a 2-year notice period. The earliest the 2-year\nnotice period can be implemented is from year 3 and at any point after this time period. The\n2-year notice period allows for procurement and implementation of a new Solution.\nContract value is for definitive term of 5 years, from 12th August 2025 until 11th August 2030.",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "CO0591 Enterprise Service Management Solution"
  }
}