EEAST - Accident Repairs

{
  "buyer": {
    "id": "GB-PPON-PBNZ-4155-WXBZ",
    "name": "East of England Ambulance Service NHS Trust"
  },
  "date": "2025-08-13T15:23:28+01:00",
  "id": "048478-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-058583",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Melbourn",
        "postalCode": "SG8 6EN",
        "region": "UKH12",
        "streetAddress": "Whiting Way"
      },
      "contactPoint": {
        "email": "tenders@eastamb.nhs.uk",
        "name": "Samantha King"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.eastamb.nhs.uk/"
      },
      "id": "GB-PPON-PBNZ-4155-WXBZ",
      "identifier": {
        "id": "PBNZ-4155-WXBZ",
        "scheme": "GB-PPON"
      },
      "name": "East of England Ambulance Service NHS Trust",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "Renewal of current service"
  },
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "Number of lots the supplier can bid for has been updated",
        "id": "048478-2025"
      }
    ],
    "awardPeriod": {
      "endDate": "2025-09-22T23:59:59+01:00"
    },
    "description": "The East of England Ambulance Service NHS Trust (\u201cthe Authority\u201d) covers the six counties which make up the East of England \u2013 Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk and provides a range of services, but is best known for the 999-emergency service.  Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.\nOur diverse area is spread over approximately 7,500 square miles and contains a mix of rural, coastal and urban areas; from Watford to Wisbech and Cromer to Canvey Island. Our services are tailored to meet the needs of each community\u2019s differing medical and environmental need.\nThe Authority employs more than 5,000 staff and 1,000 volunteers to deal with 1,384,547 (2023/24) emergency calls every year.  Staff and volunteers are trained and experienced in caring for patients in a variety of situations, ranging from life-threatening illness and injury to less serious situations such as falls in the home or patients with minor injuries.\nIn addition, the Authority handles more than 500,000 non-emergency patient journeys to and from routine hospital appointments.  Further information regarding the Authority can be obtained from www.eastamb.nhs.uk.\nThe Authority operates a fleet of approximately 1200 vehicles in total, currently comprising 500 Accident \u0026 Emergency Dual-Staffed Ambulances, 110 Rapid Response Vehicles, 200 Patient Transport Services vehicles with the remainder being made up of around 350 support vehicles and business / personal use cars.\nThe Authority\u2019s frontline fleet consists of Fiat Ducato DSA\u2019s, Ford Transits, MAN TGE\u2019s and Renault Masters. For the RRV, we currently have Skoda Enyaq\u2019s, Skoda Kodiaq\u2019s and VW Transporters. The PTS fleet consists of Vauxhall Movano, Peugeot Boxer, Renault Master minibuses and Ford Transits. This list is not exhaustive and may change during the contract period. \nThe Authority is seeking Supplier(s) to provide a recovery and repair service for damaged vehicles  leased to the Authority, the property of, or in the custody or control of the Authority. \nThis also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs\nThe Contracting Authority anticipates that it will enter into a contract with a maximum of number of one (1) Provider for each of the Lots.  A Tenderer can bid for one (1) to six (6) Lots.  There is no limitation on the number of Lots a Tenderer can be awarded i.e. The same Provider could be awarded all six Lots",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-08-13T15:23:28+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "048478-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/048478-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-08-26T17:00:00+01:00"
    },
    "hasRecurrence": true,
    "id": "ocds-h6vhtk-058583",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Vehicle-fleet-support services",
            "id": "50111110",
            "scheme": "CPV"
          }
        ],
        "id": "Lot 1",
        "relatedLot": "Lot 1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Vehicle-fleet-support services",
            "id": "50111110",
            "scheme": "CPV"
          }
        ],
        "id": "Lot 2",
        "relatedLot": "Lot 2"
      },
      {
        "additionalClassifications": [
          {
            "description": "Vehicle-fleet-support services",
            "id": "50111110",
            "scheme": "CPV"
          }
        ],
        "id": "Lot 3",
        "relatedLot": "Lot 3"
      },
      {
        "additionalClassifications": [
          {
            "description": "Vehicle-fleet-support services",
            "id": "50111110",
            "scheme": "CPV"
          }
        ],
        "id": "Lot 4",
        "relatedLot": "Lot 4"
      },
      {
        "additionalClassifications": [
          {
            "description": "Vehicle-fleet-support services",
            "id": "50111110",
            "scheme": "CPV"
          }
        ],
        "id": "Lot 5",
        "relatedLot": "Lot 5"
      },
      {
        "additionalClassifications": [
          {
            "description": "Vehicle-fleet-support services",
            "id": "50111110",
            "scheme": "CPV"
          }
        ],
        "id": "Lot 6",
        "relatedLot": "Lot 6"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lotDetails": {
      "maximumLotsAwardedPerSupplier": 1,
      "maximumLotsBidPerSupplier": 1
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "See invitation to tender documents",
              "name": "Technical Envelope",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "See invitation to tender documents",
              "name": "Commercial Documents",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59Z",
          "maxExtentDate": "2030-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "description": "The Authority is seeking a Supplier to provide a recovery and repair service within Bedfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.\nThis also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs\nThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.\nThe Supplier is required to provide a 24/7 Roadside Recovery Service.  Upon notification of the accident repair requirement, the Supplier shall:\n\u2022Attend the roadside and recover the vehicle within 2 hours (24/7)\n\u2022Attend the Authority\u2019s premises and recover the vehicle within 4 hours (24/7)\nThe Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority\u2019s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.\nUpon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority\u2019s locations within Bedfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.\nIf the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "Lot 1",
        "options": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "renewal": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Bedfordshire",
        "value": {
          "amount": 250000.0,
          "amountGross": 300000.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "See invitation to tender documents",
              "name": "Technical Envelope",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "See invitation to tender documents",
              "name": "Commercial Documents",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59Z",
          "maxExtentDate": "2030-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "description": "The Authority is seeking a Supplier to provide a recovery and repair service within Cambridgeshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.\nThis also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs\nThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.\nThe Supplier is required to provide a 24/7 Roadside Recovery Service.  Upon notification of the accident repair requirement, the Supplier shall:\n\u2022Attend the roadside and recover the vehicle within 2 hours (24/7)\n\u2022Attend the Authority\u2019s premises and recover the vehicle within 4 hours (24/7)\nThe Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority\u2019s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.\nUpon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority\u2019s locations within Cambridgeshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.\nIf the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "Lot 2",
        "options": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "renewal": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Cambridgeshire",
        "value": {
          "amount": 250000.0,
          "amountGross": 300000.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "See invitation to tender documents",
              "name": "Technical Envelope",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "See invitation to tender documents",
              "name": "Commercial Documents",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59Z",
          "maxExtentDate": "2030-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "description": "The Authority is seeking a Supplier to provide a recovery and repair service within Hertfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.\nThis also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs\nThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.\nThe Supplier is required to provide a 24/7 Roadside Recovery Service.  Upon notification of the accident repair requirement, the Supplier shall:\n\u2022Attend the roadside and recover the vehicle within 2 hours (24/7)\n\u2022Attend the Authority\u2019s premises and recover the vehicle within 4 hours (24/7)\nThe Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority\u2019s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.\nUpon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority\u2019s locations within Hertfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.\nIf the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "Lot 3",
        "options": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "renewal": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Hertfordshire",
        "value": {
          "amount": 250000.0,
          "amountGross": 300000.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "See invitation to tender documents",
              "name": "Technical Envelope",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "See invitation to tender documents",
              "name": "Commercial Documents",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59Z",
          "maxExtentDate": "2030-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "description": "The Authority is seeking a Supplier to provide a recovery and repair service within Norfolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.\nThis also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs\nThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.\nThe Supplier is required to provide a 24/7 Roadside Recovery Service.  Upon notification of the accident repair requirement, the Supplier shall:\n\u2022Attend the roadside and recover the vehicle within 2 hours (24/7)\n\u2022Attend the Authority\u2019s premises and recover the vehicle within 4 hours (24/7)\nThe Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority\u2019s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.\nUpon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority\u2019s locations within Norfolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.\nIf the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "Lot 4",
        "options": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "renewal": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Norfolk",
        "value": {
          "amount": 250000.0,
          "amountGross": 300000.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "See invitation to tender documents",
              "name": "Technical Envelope",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "See invitation to tender documents",
              "name": "Commercial Documents",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59Z",
          "maxExtentDate": "2030-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "description": "The Authority is seeking a Supplier to provide a recovery and repair service within Suffolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.\nThis also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs\nThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.\nThe Supplier is required to provide a 24/7 Roadside Recovery Service.  Upon notification of the accident repair requirement, the Supplier shall:\n\u2022Attend the roadside and recover the vehicle within 2 hours (24/7)\n\u2022Attend the Authority\u2019s premises and recover the vehicle within 4 hours (24/7)\nThe Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority\u2019s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.\nUpon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority\u2019s locations within Suffolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.\nIf the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "Lot 5",
        "options": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "renewal": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Suffolk",
        "value": {
          "amount": 250000.0,
          "amountGross": 300000.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "See invitation to tender documents",
              "name": "Technical Envelope",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "See invitation to tender documents",
              "name": "Commercial Documents",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59Z",
          "maxExtentDate": "2030-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "description": "The Authority is seeking a Supplier to provide a recovery and repair service within Essex for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority.\nThis also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs\nThe repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle.\nThe Supplier is required to provide a 24/7 Roadside Recovery Service.  Upon notification of the accident repair requirement, the Supplier shall:\n\u2022Attend the roadside and recover the vehicle within 2 hours (24/7)\n\u2022Attend the Authority\u2019s premises and recover the vehicle within 4 hours (24/7)\nThe Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority\u2019s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible.\nUpon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority\u2019s locations within Essex. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed.\nIf the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "Lot 6",
        "options": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "renewal": {
          "description": "3 year contract with the option to extend for 2 x further periods of 12 months"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Essex",
        "value": {
          "amount": 250000.0,
          "amountGross": 300000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2030-08-01T23:59:59+01:00"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-09-05T12:00:00+01:00"
    },
    "title": "EEAST - Accident Repairs",
    "value": {
      "amount": 1500000.0,
      "amountGross": 1800000.0,
      "currency": "GBP"
    }
  }
}