CCTV Shared Service Control Room Upgrade

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "System maintenance services",
              "id": "50324100",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKH12"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06993052",
          "name": "DSSL GROUP LIMITED"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PXCY-8219-LWDM",
    "name": "Huntingdonshire District Council"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "On-time Delivery Rate"
        },
        {
          "id": "2",
          "title": "Downtime / Service Interruption"
        },
        {
          "id": "3",
          "title": "Compliance with Technical Standards"
        }
      ],
      "awardID": "1",
      "dateSigned": "2025-07-28T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-08-06T16:53:58+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "046689-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/046689-2025"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2025-10-01T23:59:59+01:00",
        "startDate": "2025-08-02T00:00:00+01:00"
      },
      "status": "active",
      "title": "CCTV shared control room upgrade award to DSSL Group Ltd",
      "value": {
        "amount": 230000,
        "amountGross": 276000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-08-06T16:53:58+01:00",
  "id": "046689-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-055b2a",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Cambridgeshire",
        "postalCode": "PE29 3TN",
        "region": "UKH12",
        "streetAddress": "Pathfinder House St Mary\u0027s Street Huntingdon,"
      },
      "contactPoint": {
        "email": "procurement@huntingdonshire.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PXCY-8219-LWDM",
      "identifier": {
        "id": "PXCY-8219-LWDM",
        "scheme": "GB-PPON"
      },
      "name": "Huntingdonshire District Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PLTX-4334-WQWT",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Basildon",
        "postalCode": "SS13 1EU",
        "region": "UKH37",
        "streetAddress": "1-3 Britannia Court"
      },
      "contactPoint": {
        "email": "jackp@dsslgroup.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-COH-06993052",
      "identifier": {
        "id": "06993052",
        "scheme": "GB-COH"
      },
      "name": "DSSL GROUP LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "coveredBy": [
      "GPA"
    ],
    "description": "The CCTV Shared Service Control Room forms a critical part of our public safety and security infrastructure, operating as the central hub for live surveillance, incident response, evidentiary capture, and integration with law enforcement and emergency services.\n As part of its lifecycle, the control room undergoes scheduled technology refreshes approximately once every decade to remain aligned with evolving security threats, software support cycles, hardware obsolescence, and operational standards.\nWe have reached a mandatory upgrade point driven primarily by Microsoft\u0027s transition to Windows 11, which in turn requires a concurrent upgrade of our deployed Video Management System (VMS), Veracity (iComply). \nThis has now been Direct awarded and contracts signed after the mandatory standstill period following the Contract Award  notice.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "C/2025/624",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "1.1 Security-Sensitive Infrastructure\nThe existing CCTV infrastructure operates within a highly secure environment that includes:\n\u2022\tInternet Protocol (IP) based architecture across servers, switches, and camera networks.\n\u2022\tEnd-to-end encrypted video transmission and data storage.\n\u2022\tControlled integration with police, local authority, and national security platforms.\n\u2022\tRole-based access controls and hardened cybersecurity policies.\nAny modification to this architecture introduces inherent risks to system integrity, data protection, and operational resilience. The incumbent supplier holds full knowledge of the security architecture, encryption keys, firewall rules, VLAN segregation, failover protocols, and other critical system parameters.\n1.2 Continuity of Service Obligations\nThe CCTV Shared Service is a 24/7 operational environment. Any prolonged downtime or system instability during the upgrade process would:\n\u2022\tExpose public safety risks.\n\u2022\tJeopardize evidential continuity for criminal investigations.\n\u2022\tBreach legal and statutory obligations under GDPR, DPA, and surveillance codes of practice.\nThe incumbent supplier is uniquely positioned to undertake the upgrade without disruption, leveraging their intimate familiarity with existing configurations, historical issues, and contingency protocols.\n2. Incumbent-Specific Configuration \u0026 Compliance Requirements\n2.1 Proprietary System Configuration\nThe Veracity (iComply) VMS has been heavily customised over its operational life cycle, incorporating:\n\u2022\tCustom integration with multiple third-party data feeds (ANPR, Help Points, Blue Light integration, etc.).\n\u2022\tBespoke alerting, audit trails, and control room user interfaces.\n\u2022\tUnique failover and recovery protocols developed by the incumbent.\nAttempting to replicate or reverse-engineer these configurations via a third party would require:\n\u2022\tExtensive reverse engineering.\n\u2022\tRisk of misconfiguration.\n\u2022\tLoss of undocumented institutional knowledge.\n2.2 Warranty, Liability \u0026 Maintenance Conflicts\n\u2022\tThe incumbent supplier holds full responsibility for system warranties, ongoing maintenance, and post-installation support.\n\u2022\tIntroducing a third-party installer would result in split liability and non-alignment of warranty obligations.\n\u2022\tShould technical issues arise post-upgrade, the incumbent would be contractually and commercially entitled to decline support on non-standard installations.\n2.3 Regulatory \u0026 Audit Compliance\nThe incumbent supplier maintains full compliance with external and statutory audits including SSAIB certification, which validates:\n\u2022\tSystem integrity.\n\u2022\tData security.\n\u2022\tOperational competence.\n\u2022\tResilience to cyber and physical threats.\nAny deviation from the incumbent\u0027s service introduces compliance risks that may trigger adverse audit findings or even operational shutdown pending rectification\n3. Access to Secure Data \u0026 Controlled Environments\n3.1 Access to Sensitive Information\nThe upgrade process requires privileged access to:\n\u2022\tHistorical and live surveillance footage.\n\u2022\tSecure server environments containing criminal investigation data.\n\u2022\tLaw enforcement integration nodes.\n\u2022\tCritical physical access to secured data centres and control rooms.\nThe incumbent supplier already holds the required security clearances, training, and vetted personnel approved for working within these highly restricted environments.\n3.2 Contractor Vetting \u0026 Validation\n\u2022\tEngaging new contractors would trigger extensive security vetting, vetting agency approvals, police background checks, and control room familiarisation.\n\u2022\tThis process is time-consuming, costly, and carries the risk of failed clearances, delaying the upgrade.\n\u2022\tThe incumbent\u0027s team remains fully cleared, trained, and embedded within current security protocols.\n4. Market Comparison \u0026 Financial Analysis\n4.1 Market Alternatives Considered\nA comparative market assessment was undertaken to evaluate alternative suppliers and solutions, including:\n\u2022\tFull replacement options such as Genetec and Milestone VMS platforms.\n\u2022\tRe-engagement with previous suppliers offering similar solutions.\n4.2 Comparative Cost Analysis\n\u2022\tA full system replacement was priced at approximately 400% higher than the incumbent\u0027s quoted costs due to hardware, licensing, integration, and training expenses.\n\u2022\tA previous supplier\u0027s proposal was 200% more expensive than the incumbent\u0027s quote for equivalent scope.\n\u2022\tAncillary costs such as staff retraining, operational downtime, and interface redevelopment further inflate non-incumbent solutions.\n4.3 Value for Money Conclusion\nThe incumbent\u0027s proposal represents:\n\u2022\tFull backward compatibility.\n\u2022\tMinimal retraining requirements.\n\u2022\tNo service downtime.\n\u2022\tLowest capital and operational expenditure.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "additionalRepeatExtensionPartialReplacement"
      }
    ],
    "status": "complete",
    "title": "CCTV Shared Service Control Room Upgrade"
  }
}