ICT Customer Relationship Management System

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Software package and information systems",
              "id": "48000000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKE12"
            }
          ],
          "id": "LOT-0000",
          "relatedLot": "LOT-0000"
        }
      ],
      "mainProcurementCategory": "goods",
      "relatedLots": [
        "LOT-0000"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-PPON-PYVD-5774-MHXD",
          "name": "Halo Services Solutions Ltd"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PZQH-9124-TMLN",
    "name": "East Riding of Yorkshire Council"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "awardID": "1",
      "dateSigned": "2025-08-01T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-08-04T10:54:58+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "045538-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/045538-2025"
        }
      ],
      "hasOptions": true,
      "hasRenewal": true,
      "id": "1",
      "noAgreedMetricsRationale": "The contract value is below the \u00a35m threshold. Standard service level as stated in the contract will be used to manage the contract including support availability and response times abd uptime of the system.",
      "options": {
        "description": "The buyer reserves the right for additional purchases, described here, from the contractor: There will be scope to purchase additional licensing and functionality as neccesary throughout the life of the contract where it is deemed appropriate and to the benefit of the operations of the Council"
      },
      "period": {
        "endDate": "2030-07-31T23:59:59Z",
        "maxExtentDate": "2034-07-31T23:59:59Z",
        "startDate": "2025-08-04T00:00:00Z"
      },
      "renewal": {
        "description": "Two x 24 month extensions available"
      },
      "status": "active",
      "title": "ICT Customer Relationship Mangement System",
      "value": {
        "amount": 681000,
        "amountGross": 817200,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-08-04T10:54:58+01:00",
  "id": "045538-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-054eb4",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Beverley",
        "postalCode": "HU17 9BA",
        "region": "UKE12",
        "streetAddress": "County Hall, Cross Street,"
      },
      "contactPoint": {
        "email": "andrew.s.brown@eastriding.gov.uk",
        "name": "Andrew S Brown"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.eastriding.gov.uk"
      },
      "id": "GB-PPON-PZQH-9124-TMLN",
      "identifier": {
        "id": "PZQH-9124-TMLN",
        "scheme": "GB-PPON"
      },
      "name": "East Riding of Yorkshire Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Stowmarket",
        "postalCode": "IP14 1GJ",
        "region": "UKH14",
        "streetAddress": "Gripping Way"
      },
      "contactPoint": {
        "email": "John.Adams@imaginehalo.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-PPON-PYVD-5774-MHXD",
      "identifier": {
        "id": "PYVD-5774-MHXD",
        "scheme": "GB-PPON"
      },
      "name": "Halo Services Solutions Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "2235-25",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "LOT-0000",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "additionalRepeatFurtherFollowingCompetitiveProcedure"
      },
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ],
    "status": "complete",
    "title": "ICT Customer Relationship Management System"
  }
}