con_27698 - National Centre For Family Hubs & Integrated Family Services 25/26

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    "name": "Department for Education"
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  "contracts": [
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      "aboveThreshold": true,
      "agreedMetrics": [
        {
          "description": "National Centre to seek and collate feedback from LAs, health partners, and third sector bodies on quality of guidance/best practice/case study products/evidence dissemination overseen by NCFH.\nThis should be collectedon a quarterly basis and be requested from a minimum of 40 LAs during each quarter.\nThe LAs and stakeholders should represent all areas of support which the NCFH supports.\nFeedback to be shared with the Department and DHSC.\nProgress Measure: \nNumber of feedback requests (40 minimum per quarter). Evidence that the customer feedback represents all areas of support which the NCFH provides. \nPositive feedback from at least 70% of survey respondents on the usefulness of resources in supporting LAs to develop / deliver their services.",
          "id": "1",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 3
              }
            }
          ],
          "title": "KPI No. 1"
        },
        {
          "description": "National Centre to collate data on the number of attendees at events and \nseek quantitative and qualitative feedback from attendees on the quality of each of those events. This \nincludes large scale events and smaller communities of practice and peer learning spaces.\nProgress Measures: \nMinimum turnout of 70% of the cohort of delegates (to be agreed with the Department on an event-by-event basis) and rated positive or better by 70% of respondents (through feedback surveys). \nThe supplier will need to demonstrate how they have learnt from feedback, reporting to the Department on action taken between events.",
          "id": "2",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 3
              }
            }
          ],
          "title": "KPI No. 2"
        },
        {
          "description": "Number of LAd that actively engage with National Centre support across the different support offers. \nProgress Measure: \nNumber of LAs in contact with NCFH (target 95% of Department funded LAs), and to which extent - e.g. LA has contacted NCFH by email/telephone byt not attended any events/workshops/CoPs, LA has attended an event but not otherwise engaged with NCFH support, LA has regular and ongoing engagement in all areas of NCFH support.",
          "id": "3",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 3
              }
            }
          ],
          "title": "KPI No. 3"
        },
        {
          "description": "Number of \u0027new\u0027 LAs that have had engagement and support from National Centre that move towards establishing Best Start Family Hubs. \nProgress Measure: \n100% of currently unfunded LAs (65) that are about to receive Development Grant funding develop their approach following National Centre support.",
          "id": "4",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 3
              }
            }
          ],
          "title": "KPI No. 4"
        },
        {
          "description": "National Centre will monitor audience engagement with the NCFH website and other resources. \nProgress Measure: \nWebsite: Minimum of 500 users per month, and minimum of 1,000 views per month. This can be averages across the quarter.",
          "id": "5",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 3
              }
            }
          ],
          "title": "KPI No. 5"
        },
        {
          "description": "National Centre will collect feedback from LAs on accessibility and usability of the NCFH website. \nProgress Measure: \nTarget of 70% positive feedback on the NCFH website across the quarter, collected by user satisfaction tools and/or feedback forms held on the NCFH website. \nThis should be supplemented by user testing, surveys, or interviews held with LAs.",
          "id": "6",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 3
              }
            }
          ],
          "title": "KPI No. 6"
        },
        {
          "description": "National Centre will deliver a Social Value Action Plan, as set out in their bid. \nProgress Measure: \n100% of the commitments delivered to the timescales set out in the Action Plan.",
          "id": "7",
          "observations": [
            {
              "id": "frequency",
              "period": {
                "durationInMonths": 1
              }
            }
          ],
          "title": "KPI No. 7"
        }
      ],
      "awardID": "1",
      "dateSigned": "2025-07-24T00:00:00+01:00",
      "documents": [
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          "datePublished": "2025-08-01T09:58:57+01:00",
          "description": "Contract details notice on Find a Tender",
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          "format": "text/html",
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          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/045055-2025"
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      ],
      "id": "1",
      "period": {
        "endDate": "2026-03-31T23:59:59+01:00",
        "startDate": "2025-07-24T00:00:00+01:00"
      },
      "status": "active",
      "value": {
        "amount": 437196.04,
        "amountGross": 524635.25,
        "currency": "GBP"
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  "date": "2025-08-01T09:58:57+01:00",
  "id": "045055-2025",
  "initiationType": "tender",
  "language": "en",
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        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P3BT",
        "region": "UKI32",
        "streetAddress": "Sanctuary Buildings, 20 Great Smith Street"
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      "contactPoint": {
        "email": "PolicyAssurance.COMMERCIALQUERIES@education.gov.uk"
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      "id": "GB-PPON-PDZG-3487-DPVD",
      "identifier": {
        "id": "PDZG-3487-DPVD",
        "scheme": "GB-PPON"
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      "name": "Department for Education",
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    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P 3HZ",
        "region": "UKI32",
        "streetAddress": "18 Smith Square"
      },
      "contactPoint": {
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      "id": "GB-COH-11177145",
      "identifier": {
        "id": "11177145",
        "scheme": "GB-COH"
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      "name": "Local Government Association",
      "roles": [
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  "tag": [
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  "tender": {
    "description": "This contract is for a delivery partner to deliver a National Centre for Family Hubs (NCFH) that will provide support to Local Authorities (LAs) in the implementation of the Family Hubs programme.\nIn 2022, the Department funded the establishment of the National Centre for Family Hubs and Integrated Family Services (NCFH) to advocate for Family Hubs and disseminate best practices and evidence on integrated family service models. The NCFH provides expert advice and guidance to LAs, health partners, local commissioners, schools, and third sector bodies on setting up and developing Family Hub models. It hosts a resource library and implementation toolkit to support providers. Additionally, its activities are supported by a regular newsletter, learning events, and communities of practice (CoP) for peer learning, creating a community for sharing best practices.\nThe Department is seeking to appoint a delivery partner through a new procurement process to continue, build upon, and enhance the NCFH\u2019s role.",
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        "documentType": "conflictOfInterest",
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    ],
    "id": "project_9797",
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      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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    "status": "complete",
    "title": "con_27698 - National Centre For Family Hubs \u0026 Integrated Family Services 25/26"
  }
}