Cadent Gas Customer Contact Centre Tender

{
  "awards": [
    {
      "id": "044091-2025-1",
      "relatedLots": [
        "1"
      ],
      "status": "active"
    }
  ],
  "buyer": {
    "id": "GB-COH-10080864",
    "name": "CADENT GAS LIMITED"
  },
  "contracts": [
    {
      "awardID": "044091-2025-1",
      "dateSigned": "2025-07-29T00:00:00+01:00",
      "id": "044091-2025-1",
      "status": "active"
    }
  ],
  "date": "2025-07-30T09:37:55+01:00",
  "id": "044091-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04857c",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Coventry",
        "postalCode": "CV79JU",
        "region": "UKG13",
        "streetAddress": "Cadent, Pilot Way"
      },
      "contactPoint": {
        "email": "procurementservices@cadentgas.com"
      },
      "details": {
        "classifications": [
          {
            "description": "Production, transport and distribution of gas and heat",
            "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
            "scheme": "TED_CE_ACTIVITY"
          }
        ],
        "url": "https://cadentgas.com/"
      },
      "id": "GB-COH-10080864",
      "identifier": {
        "id": "10080864",
        "legalName": "CADENT GAS LIMITED",
        "scheme": "GB-COH"
      },
      "name": "CADENT GAS LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Coventry"
      },
      "id": "GB-FTS-2487",
      "identifier": {
        "legalName": "Cadent Gas Limited"
      },
      "name": "Cadent Gas Limited",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Telecommunication services except telephone and data transmission services",
      "id": "64220000",
      "scheme": "CPV"
    },
    "description": "Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.",
    "id": "ocds-h6vhtk-04857c",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Telecommunications network",
            "id": "32412100",
            "scheme": "CPV"
          },
          {
            "description": "Telecommunications system",
            "id": "32524000",
            "scheme": "CPV"
          },
          {
            "description": "Telecommunications-infrastructure maintenance services",
            "id": "50332000",
            "scheme": "CPV"
          },
          {
            "description": "Telematics services",
            "id": "64226000",
            "scheme": "CPV"
          },
          {
            "description": "Integrated telecommunications services",
            "id": "64227000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "description": "Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent\u0027s existing \"on premise\" contact center solution. \nThe emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "Plus 5-years at end of initial 5-year term."
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition",
    "status": "complete",
    "title": "Cadent Gas Customer Contact Centre Tender"
  }
}