Software Support & Maintenance for Sunrise ITSM

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Information technology services",
              "id": "72222300",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02972424",
          "name": "SUNRISE SOFTWARE LIMITED"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PNBV-7818-LZWL",
    "name": "Police and Crime Commissioner for Lincolnshire"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2025-07-03T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-07-23T08:20:05+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "042216-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/042216-2025"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2026-06-30T23:59:59+01:00",
        "startDate": "2025-07-03T00:00:00+01:00"
      },
      "status": "active",
      "value": {
        "amountGross": 34800,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-07-23T08:20:05+01:00",
  "id": "042216-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-056449",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Lincoln",
        "postalCode": "LN2 2LT",
        "region": "UKF30",
        "streetAddress": "Police Headquarters, Deepdale Lane, Nettleham"
      },
      "contactPoint": {
        "email": "commercial@lincs.police.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PNBV-7818-LZWL",
      "identifier": {
        "id": "PNBV-7818-LZWL",
        "scheme": "GB-PPON"
      },
      "name": "Police and Crime Commissioner for Lincolnshire",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PJQW-3145-WCJJ",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W1W 5PF",
        "region": "UKI32",
        "streetAddress": "167-169 Great Portland Street"
      },
      "contactPoint": {
        "email": "dean.coleman@sunrisesoftware.com"
      },
      "details": {
        "scale": "sme",
        "url": "http://www.sunrisesoftware.com",
        "vcse": false
      },
      "id": "GB-COH-02972424",
      "identifier": {
        "id": "02972424",
        "scheme": "GB-COH"
      },
      "name": "SUNRISE SOFTWARE LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized.\nFollowing consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force\u0027s long-term strategic direction regarding IT service management and asset tracking solutions.\nContinuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exception request",
    "id": "ocds-h6vhtk-056449",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "status": "complete",
    "title": "Software Support \u0026 Maintenance for Sunrise ITSM"
  }
}