Management of Norwich Bus Station and Park and Ride Sites

{
  "buyer": {
    "id": "GB-PPON-PDYH-3246-XWTR",
    "name": "Norfolk County Council"
  },
  "date": "2025-07-16T10:04:46+01:00",
  "id": "040399-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-050431",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "region": "UKH15",
        "streetAddress": "County Hall, Martineau Lane"
      },
      "contactPoint": {
        "email": "sourcingteam@norfolk.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDYH-3246-XWTR",
      "identifier": {
        "id": "PDYH-3246-XWTR",
        "scheme": "GB-PPON"
      },
      "name": "Norfolk County Council",
      "roles": [
        "buyer"
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    }
  ],
  "tag": [
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  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "The estimated value of the contract has been revised.",
        "id": "040399-2025"
      }
    ],
    "awardPeriod": {
      "endDate": "2025-12-12T23:59:59Z"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The Council seeks to appoint an Operator with experience of public transport to provide a fully managed service with a single point of responsibility for managing and delivering all of the specified Services they are contracted to deliver across the Bus Station site.\nFor the purposes of this tender, references to public transport have the following meaning \u0027a system of vehicles such as buses and trains that operate at regular times on fixed routes and are used by the public\u0027.\nThe Operator will also be required to undertake facilities management and maintenance of the Norwich Park and Ride sites.",
    "documents": [
      {
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        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
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        "documentType": "biddingDocuments",
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        "id": "A-2792",
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        "documentType": "biddingDocuments",
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        "id": "A-2793",
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        "documentType": "biddingDocuments",
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        "documentType": "biddingDocuments",
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        "id": "A-2800",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2800"
      },
      {
        "accessDetails": "Appendix 5 - TUPE Information, will only be released to Bidders via Intend when a signed Appendix 2 is received.\nClarification documents will also be issued via https://in-tendhost.co.uk/norfolkc",
        "documentType": "biddingDocuments",
        "id": "future"
      },
      {
        "datePublished": "2025-07-16T10:04:46+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "040399-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/040399-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-07-30T11:00:00+01:00"
    },
    "id": "NCCT43085",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Bus station services",
            "id": "63712100",
            "scheme": "CPV"
          },
          {
            "description": "Building and facilities management services",
            "id": "79993000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH15"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH16"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH17"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lotDetails": {
      "noLotsDivisionRationale": "Following an assessment of the information available on the current contract, it was determined that splitting the contract into two Lots was not viable for the following reasons:\n1) TUPE - the current contract is a single contract.  Establishing where liability for staff sits in a two Lot contract was deemed to be onerous.\n2) Management Costs - it was determined that any savings generated by splitting the contract into Lots, would be consumed through additional management costs for the Council and the providers."
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "The quality criteria are 1. TUPE (Pass/ fail), 2. Contract Delivery (5%), 3. Contract Management (4%), 4. Mobilisation (2%), 5. Maintenance and Repairs (5%), 6. Reporting (2%), 7. Business Continuity (3%), 8. Health and Safety (5%), 9. Quality Assurance (2%), 10. Environmental (2%).",
              "name": "Quality",
              "type": "quality"
            }
          ],
          "weightingDescription": "Quality is 30% and price is 70%. Price will be for mobilisation, management costs, operation and maintenance costs.\nEvaluation will be for the first year of the contract."
        },
        "contractPeriod": {
          "endDate": "2031-04-05T23:59:59+01:00",
          "maxExtentDate": "2036-04-04T23:59:59+01:00",
          "startDate": "2026-04-05T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "This contract is for an initial term of 5 years plus up to a further 5 years at the Council\u0027s discretion.   The estimated value in this notice is for the full 10 years of the contract not including indexation."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Bidders must be able to demonstrate a proven track record and extensive knowledge and experience in providing the following to Local Authorities or other large organisations within the last 3 years:\n\u2022\tExperience of operational management within the public transport sector*.\n\u2022\tExperience of provision of a face-to-face customer facing helpdesk\n\u2022\tExperience of managing a contract with responsibility for delivering hard and soft facilities management, managing statutory health and safety responsibilities, provision of security and maintenance on a publicly accessible site.\n*For the purposes of this tender, references to public transport have the following meaning \u0027a system of vehicles such as buses and trains that operate at regular times on fixed routes and are used by the public\u0027.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "value": {
          "amount": 6200000,
          "amountGross": 7500000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "The Council will be using the Competitive Flexible Procedure as defined in the Procurement Act 2023.  The process will be as follows: -\n1.\tBidders will complete the Invitation to Initial Tender (including pricing) and submit in accordance with the timelines at Section 5 of the Invitation to Initial Tender.\n2.\tThe Invitation to Initial Tender must provide a compliant response in respect of the minimum mandatory requirements as set out below:\n\u2022\tNorwich Bus Station Operational Management and Site and Premises Maintenance under a lease agreement\n\u2022\tFacilities Management and Maintenance of the Norwich Park and Ride Sites\n3.\tEach Tender response will be assessed in accordance with the stages detailed below. The Council may decide to undertake these assessment stages in any order or to undertake one or more stages concurrently.  This means that if your response fails at any stage of the ITT evaluation process, there may not necessarily be feedback on other stages. However, you will be provided with feedback on any scores you are awarded prior to your tender being rejected in accordance with the Procurement Act 2023.\n4.\tIf your response is assessed as not meeting the minimum requirements and/ or conditions of participation, it will be rejected and assessed no further.\n5.\tIf there are 3 bidders or less who pass Form A (Details of Applicant), B (Grounds for Exclusion), C (Compliance with minimum Standards) and D (Willingness and ability to comply with contractual requirements) of the Invitation to Initial Tender then those bidders will be invited to participate in dialogue and submit a final tender.\n6.\tIf there are more than 3 bidders who pass Form A, B, C and D, then the Council will evaluate the responses to Form F (not including pricing) and will take through the top scored 3 bids.  The Initial Tenders will be scored in accordance with the process set out in this Invitation to Initial Tender.\n7.\tDuring dialogue, bidders will be able to refine their bid (including pricing) and the Council reserves the right to amend the scope, pricing spreadsheet, terms and conditions and lease agreement before requesting Final Tenders.\n8.\tAt the close of dialogue, bidders will be issued with the Invitation to Final Tender (including the final scope, pricing spreadsheet, terms and conditions and lease agreement for Norwich Bus Station).\n9.\tBidders should note that the Council may request a further version of the pricing list and/ or raise clarifications on your quality response before dialogue.\nThe Council reserves the right to accept an Initial Tender should a bid or bids capable of acceptance be received.  In this instance, pricing would also be assessed to generate a final Quality/ Price score."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "riskDetails": "Norfolk County Council has joined the government\u0027s Devolution Priority Programme.\nThis process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor.\nGovernment has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk\u0027s current geographical boundaries.\nThe Council may add or remove any of the Services from any of the facilities and to add any additional Services or buildings not included in this tender, at a later date.  This may include the removal or inclusion of Park and Ride sites from the Contract.",
    "status": "active",
    "submissionMethodDetails": "https://in-tendhost.co.uk/norfolkcc/aspx/Tenders/Current.\nThis procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-08-11T11:00:00+01:00"
    },
    "title": "Management of Norwich Bus Station and Park and Ride Sites",
    "value": {
      "amount": 6200000,
      "amountGross": 7500000,
      "currency": "GBP"
    }
  }
}