Mystery Shop

{
  "awards": [
    {
      "aboveThreshold": true,
      "assessmentSummariesDateSent": "2025-07-04T00:00:00+01:00",
      "contractPeriod": {
        "endDate": "2028-09-01T23:59:59+01:00",
        "maxExtentDate": "2030-09-01T23:59:59+01:00",
        "startDate": "2025-09-01T00:00:00+01:00"
      },
      "date": "2025-07-04T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-07-07T17:15:37+01:00",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "038025-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/038025-2025"
        }
      ],
      "hasOptions": true,
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Market research services",
              "id": "79310000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-07-18T23:59:59+01:00",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "options": {
        "description": "Potential option to extend to other modes of transport, including rail, Metro, Traws buses, Fflecsi), with the possibility of increased requirements as the company embarks on adding future multimodal means of travel. "
      },
      "relatedLots": [
        "1"
      ],
      "renewal": {
        "description": "Option to extend for 2x 1 year periods"
      },
      "standstillPeriod": {
        "endDate": "2025-07-17T23:59:59+01:00"
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-PPON-PJJP-1725-YQYL",
          "name": "E.S.A (Market Research) Limited"
        }
      ],
      "title": "Mystery Shop",
      "value": {
        "amount": 194740,
        "amountGross": 233688,
        "currency": "GBP"
      }
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 10
      },
      {
        "id": "2",
        "measure": "finalStageBids",
        "relatedLot": "1",
        "value": 10
      },
      {
        "id": "3",
        "measure": "smeFinalStageBids",
        "relatedLot": "1",
        "value": 9
      },
      {
        "id": "4",
        "measure": "vcseFinalStageBids",
        "relatedLot": "1",
        "value": 0
      }
    ]
  },
  "buyer": {
    "id": "GB-COH-12619906",
    "name": "Transport for Wales Rail Limited (Utility Buyer)"
  },
  "date": "2025-07-07T17:15:37+01:00",
  "id": "038025-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-051137",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Pontypridd",
        "postalCode": "CF37 4TH",
        "region": "UKL15",
        "streetAddress": "3 Llys Cadwyn"
      },
      "contactPoint": {
        "email": "chloe.allen@tfw.wales",
        "name": "Chloe Allen"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          },
          {
            "description": "Welsh devolved regulations apply",
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS"
          }
        ],
        "url": "http://www.tfwrail.wales"
      },
      "id": "GB-COH-12619906",
      "identifier": {
        "id": "12619906",
        "scheme": "GB-COH"
      },
      "name": "Transport for Wales Rail Limited (Utility Buyer)",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "N1 9LL",
        "region": "UKI43",
        "streetAddress": "12-20 Baron Street"
      },
      "contactPoint": {
        "email": "contact.us@esa-retail.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-PPON-PJJP-1725-YQYL",
      "identifier": {
        "id": "PJJP-1725-YQYL",
        "scheme": "GB-PPON"
      },
      "name": "E.S.A (Market Research) Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities\u2014covering stations, onboard services, and journeys undertaken by passengers with accessibility needs\u2014across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.",
    "id": "TFW0869.00",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Mystery Shop"
  }
}