CCHA-0290 Digital Transformation Partner Consultancy

{
  "buyer": {
    "id": "GB-COH-RS007617",
    "name": "CASTLES \u0026 COASTS HOUSING ASSOCIATION LIMITED"
  },
  "date": "2025-07-01T18:04:47+01:00",
  "id": "036574-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04fd23",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PTVV-3754-HQGM",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Carlisle",
        "postalCode": "CA38TT",
        "region": "UKD12",
        "streetAddress": "5 Paternoster Row"
      },
      "contactPoint": {
        "email": "procurement@castlesandcoasts.co.uk",
        "name": "CCHA Procurement",
        "telephone": "+44 8000851171"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://castlesandcoasts.co.uk/"
      },
      "id": "GB-COH-RS007617",
      "identifier": {
        "id": "RS007617",
        "scheme": "GB-COH"
      },
      "name": "CASTLES \u0026 COASTS HOUSING ASSOCIATION LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-10-08T23:59:59+01:00"
    },
    "description": "At Castles and Coasts Housing Association (CCHA), we are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. Owning and managing around 7,200 homes in rural and urban communities across the north of England, we are securely funded and retain the highest ratings from our Regulator. With offices in Carlisle, Newcastle and Workington, and employing almost 300 staff, we are committed to investing more than \u00a310m each year in delivering new homes, as well as creating employment and skills opportunities in our local communities. \nCCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery consultancy service. The successful Digital Transformation Partner will work with CCHA in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes. \nThe Digital Transformation Programme will examine and propose solutions for designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing \u0026 Tenancy Management, Customer Experience, Resident Digital Self-Service, Workforce Optimisation and Income Management. \nIt is anticipated the Partner will provide a number of services throughout the Transformation Programme which will include the provision of resources to lead, advise and/or support a range of programme activity including: \n-Programme Governance \n-Planning, Monitoring and Control of Programme, and project delivery \n-Customer experience research \u0026 journey mapping \n-Blueprint design \u0026 delivery (incorporating business, application, data and infrastructure architecture layers) \n-Process modelling and design, service design, requirements elicitation and management \n-Technical Design, Delivery, and Assurance \n-Technology Procurement \n-Communications Strategy \u0026 Planning \n-Change Management \n-Learning \u0026 Development \n-Quality Assurance \n-Leadership \u0026 Stakeholder Engagement \n-Benefits Realisation \u0026 Management \nComprehensive information can be found within the ITP in respect of services that CCHA are looking for.  \nBidders are invited to submit a PSQ application for the contract. The PSQ should be submitted through https://procontract.due-north.com/\nThe ITP and contract documents are included to support bidders\u0027 PSQ applications. Bidders are reminded that they should not complete and submit a tender until such time that they have been invited to do so by Castles and Coasts Housing Association following selection at the PSQ stage.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "description": "Procurement Specific Questionnaire - bidders are invited to submit PSQ responses by 17:00 BST 28 July 2025",
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-2640",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2640"
      },
      {
        "description": "Digital Transformation Partner Invitation to Participate - This must not be completed until bidders are notified that they have passed the PSQ stage and been selected to bid.",
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-2641",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2641"
      },
      {
        "description": "Digital Transformation Services Agreement - Contract terms that apply to the procurement.",
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-2642",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2642"
      },
      {
        "datePublished": "2025-07-01T18:04:47+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "036574-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/036574-2025"
      }
    ],
    "expressionOfInterestDeadline": "2025-07-28T17:00:00+01:00",
    "id": "DN769635",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Information systems or technology strategic review and planning services",
            "id": "72222000",
            "scheme": "CPV"
          },
          {
            "description": "Project management consultancy services",
            "id": "72224000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKC"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKD"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation.",
              "name": "Price",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Contract will be awarded on the basis of Most Advantageous Tender on a mix of price and quality criteria described in the tender documentation.",
              "name": "Quality",
              "numbers": [
                {
                  "number": 50,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2027-04-30T23:59:59+01:00",
          "maxExtentDate": "2029-04-30T23:59:59+01:00",
          "startDate": "2025-10-31T00:00:00Z"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "Blueprint phase may identify additional scopes which would be included in the contract."
        },
        "renewal": {
          "description": "The initial term of the contract will be 18 months to allow for the delivery of Blueprint, process re-engineering, requirements gathering and Procurement phases of the Programme. There will be a further period of 12 months to allow for the Delivery and Release phases, followed by 2 x additional 6-month periods.  \nThere will be break clauses at the end of each of those periods, a break will be initiated by CCHA serving notice to the supplier."
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 500000,
          "amountGross": 600000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "acceleratedRationale": "Pre-selected tenderers - utilities/not central government",
      "features": "Stage 1 Procurement Specific Questionnaire (PSQ) - open invitation\nStage 2 Invitation to Participate (ITP) - open to five (5) selected tenderers following PSQ evaluation\nStage 3 Assessment and Interview - open to three (3) selected tenderers following Initial Tender evaluation\nProcess described in the ITP enclosed with the PSQ.",
      "isAccelerated": true
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "https://procontract.due-north.com/",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "CCHA-0290 Digital Transformation Partner Consultancy",
    "value": {
      "amount": 500000,
      "amountGross": 600000,
      "currency": "GBP"
    }
  }
}