Buyer Name: Birmingham City Council
Buyer Address: Victoria Square, Birmingham, UKG31, United Kingdom
Contact Name: Commercial and Procurement Services
Contact Email: etendering@birmingham.gov.uk
Provision of welfare benefit, debt and housing advice services
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
50000.0 GBP
50000.0 GBP
Published
25 Jun 2025, 11:57
25 Jun 2025, 11:57
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
75200000 - Provision of services to the community
75200000 - Provision of services to the community
Region
n/a
n/a
Awarded To
Birmingham Citizens Advice Bureau Service Limited, Birmingham Settlement
Birmingham Citizens Advice Bureau Service Limited, Birmingham Settlement
Official Source
Open Find a Tender
Open Find a Tender
Description
The Council wishes to establish a Contract for the provision of welfare benefit, debt and housing advice services.This contract is for independent third sector advice providers to deliver services relating primarily to welfare benefits, debt and housing advice to the citizens of Birmingham via face-to-face advice services. These services will likely be collocated with the Council within Community Library Hubs. There will be flexibility to deal with brief enquiries as well as to provide more detailed casework that delivers sustained improved financial and other outcomes for citizens.The services have been divided into 4 Lots: Lot 1 - Face-to-Face Advice and Area Leadership Role - NorthLot 2 - Face-to-Face Advice and Area Leadership Role - SouthLot 3 - Face-to-Face Advice and Area Leadership Role - EastLot 4 - Face-to-Face Advice and Area Leadership Role – West and Central
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot Title: Face-to-Face Advice and Area Leadership Role - North
Lot Description: The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North
Lot 1 Status: cancelled
Lot 1 Has Options: Yes
Lot 1 Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
Lot 1 Award Criterion (quality): Quality and Social Value
Lot Title: Face-to-Face Advice and Area Leadership Role - South
Lot Description: The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South
Lot 2 Status: cancelled
Lot 2 Has Options: Yes
Lot 2 Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
Lot 2 Award Criterion (quality): Quality and Social Value
Lot Title: Face-to-Face Advice and Area Leadership Role - East
Lot Description: The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East
Lot 3 Status: cancelled
Lot 3 Has Options: Yes
Lot 3 Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
Lot 3 Award Criterion (quality): Quality and Social Value
Lot Title: Face-to-Face Advice and Area Leadership Role – West and Central
Lot Description: The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role – West and Central
Lot 4 Status: cancelled
Lot 4 Has Options: Yes
Lot 4 Options: Provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract throughout its duration to reflect the uncertain nature of the Public Health contribution to the overall contract funding.
Lot 4 Award Criterion (quality): Quality and Social Value
Contracts
Contract Title: Face-to-Face Advice & Area Leadership Role - North
Contract Title: Face-to-Face Advice & Area Leadership Role - South
Contract Title: Face-to-Face Advice & Area Leadership Role - East
Contract Title: Face-to-Face Advice & Area Leadership Role – West & Central
Awards
Award Title: Face-to-Face Advice & Area Leadership Role - North
Award Title: Face-to-Face Advice & Area Leadership Role - South
Award Title: Face-to-Face Advice & Area Leadership Role - East
Award Title: Face-to-Face Advice & Area Leadership Role – West & Central
Raw Notice JSON
Expand raw payload
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"description": "The Council wishes to use the overall resources available to:-\tMaximise the availability of face-to-face advice services to citizens via \u2018Community Library \u2018Hubs\u2019 and potentially at other community \u2018spokes\u2019 or other community events within the city. -\tImprove collaborative working at a local level between advice providers and the Council-\tContinue the local area leadership lead role for advice partners. -\tDevelop a greater focus on preventative advice, digital first and self-serve options for citizens.-\tContribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North",
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"status": "cancelled",
"title": "Face-to-Face Advice and Area Leadership Role - North"
},
{
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"name": "Quality and Social Value",
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{
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"type": "price"
}
]
},
"description": "The Council wishes to use the overall resources available to:-\tMaximise the availability of face-to-face advice services to citizens via \u2018Community Library \u2018Hubs\u2019 and potentially at other community \u2018spokes\u2019 or other community events within the city. -\tImprove collaborative working at a local level between advice providers and the Council-\tContinue the local area leadership lead role for advice partners. -\tDevelop a greater focus on preventative advice, digital first and self-serve options for citizens.-\tContribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South",
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"status": "cancelled",
"title": "Face-to-Face Advice and Area Leadership Role - South"
},
{
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},
"description": "The Council wishes to use the overall resources available to:-\tMaximise the availability of face-to-face advice services to citizens via \u2018Community Library \u2018Hubs\u2019 and potentially at other community \u2018spokes\u2019 or other community events within the city. -\tImprove collaborative working at a local level between advice providers and the Council-\tContinue the local area leadership lead role for advice partners. -\tDevelop a greater focus on preventative advice, digital first and self-serve options for citizens.-\tContribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East",
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},
"status": "cancelled",
"title": "Face-to-Face Advice and Area Leadership Role - East"
},
{
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},
"description": "The Council wishes to use the overall resources available to:-\tMaximise the availability of face-to-face advice services to citizens via \u2018Community Library \u2018Hubs\u2019 and potentially at other community \u2018spokes\u2019 or other community events within the city. -\tImprove collaborative working at a local level between advice providers and the Council-\tContinue the local area leadership lead role for advice partners. -\tDevelop a greater focus on preventative advice, digital first and self-serve options for citizens.-\tContribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role \u2013 West and Central",
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},
"status": "cancelled",
"title": "Face-to-Face Advice and Area Leadership Role \u2013 West and Central"
}
],
"mainProcurementCategory": "services",
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"status": "complete",
"title": "Provision of welfare benefit, debt and housing advice services"
}
}