Passenger Booking and Journey Planning App

{
  "awards": [
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        "startDate": "2025-07-09T00:00:00+01:00"
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          "datePublished": "2025-06-23T14:31:00+01:00",
          "description": "Transparency notice on Find a Tender",
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          "format": "text/html",
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          "noticeType": "UK5",
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      "hasOptions": true,
      "hasRenewal": true,
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            {
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              "id": "48400000",
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            {
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      "options": {
        "description": "Additional call off of sprints to support essential delivery of elements of the forward retail plan for development already in flight or critical work as may arise to ensure continued stability of service for passengers."
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      "renewal": {
        "description": "Options to extend on two occasions for periods of up to 12 months on each occasion.  "
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-PPON-PMGL-4334-YMRL",
          "name": "Imaginet Limited"
        }
      ],
      "title": "Passenger Booking and Journey Planning Application ",
      "value": {
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        "currency": "GBP"
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    "name": "Transport for Wales Rail Limited (Utility Buyer)"
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        "countryName": "United Kingdom",
        "locality": "Pontypridd",
        "postalCode": "CF37 4TH",
        "region": "UKL15",
        "streetAddress": "3 Llys Cadwyn"
      },
      "contactPoint": {
        "email": "christine.thorne@tfw.wales",
        "name": "Christine Thorne",
        "telephone": "+447890661824"
      },
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      "name": "Transport for Wales Rail Limited (Utility Buyer)",
      "roles": [
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        "locality": "Wallingford",
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        "streetAddress": "Stables 1 Howbery Park"
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      "contactPoint": {
        "email": "nigel.roberts@imaginet.co.uk"
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      "identifier": {
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  "tag": [
    "award",
    "contract"
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  "tender": {
    "description": "Service support and maintenance for the current Passenger Booking and Journey Planning App. Plus continued support for \u0027in flight\u0027 development and limited essential development to ensure passenger needs are supported.  ",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
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    ],
    "id": "TfW0893.00",
    "legalBasis": {
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      "scheme": "UKPGA",
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    },
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    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "In accordance with Section 41 of the Procurement Act 2023, a direct award is justified to Imaginet as the existing supplier, due to the absence of competition for technical reasons and there is no reasonable alternative currently. \nIn accordance with Schedule 5:\nSection 7 - The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where\u2014\n(a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and\n(b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.\nThe supplier has developed the TfW passenger application, as a bespoke solution and the application IP is owned by TfW, however the content management IP is owned by the supplier. No other supplier can provide a comparable solution at this time:\n1)\twithin the required timescales \n2)\twithout causing significant disruption to the business and passengers\n3))\twithout undermining the delivery of value for money at a critical stage of technological development.\nThe renewal of this maintenance and support agreement is essential to ensure passengers continue to have the ability to book tickets via the app and that this service provisions continues uninterrupted to avoid disruption to an essential public transport service. \nDuring the term of this new agreement, further investment to support the  completion of \u0027in flight\u0027 development is necessary and further limited essential development to support passenger use of the application. ",
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      {
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      }
    ],
    "riskDetails": "Unanticipated delays in technical delivery to the programme, due to the complexities of multiple connected IT Projects upon which this agreement may have interdependencies. \nThe longer term strategic direction is currently in development and at an early stage of the project. \nIt is therefore not possible to identify and assess all risks at this time.  \nChanges to the current budget position, causing development plans to be amended.\nUnplanned delays with the delivery of inflight activity by the supplier. \nFor the reasons above, modifications to the contract may be required during the term.",
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "Passenger Booking and Journey Planning App"
  }
}