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C267/2024/2025 - Digital Inclusion Wales

Llywodraeth Cymru / Welsh Government

Buyer Contact Info

Buyer Name: Llywodraeth Cymru / Welsh Government

Buyer Address: Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Cardiff, UKL22, CF10 3NQ, United Kingdom

Contact Email: cpsprocurementadvice@gov.wales

Status
active
Procedure
open
Value
7000000.0 GBP
Gross: 8400000 GBP
Published
13 Jun 2025, 07:01
Deadline
24 Jul 2025, 13:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
80000000 - Education and training services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

The Welsh Government require the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025. Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today’s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being. Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales. It is envisaged that this national programme of activity would include the following elements: - Mapping of digital inclusion provision throughout Wales - Provision of digital inclusion advice and support through a regional and thematic approach - Creation and updating of digital inclusion resources - Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions– reflecting the fact that digital inclusion is not owned by any one sector.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/032114-2025

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 7,000,000

Lot 1 Value (Gross): GBP 8,400,000

Lot 1 Contract Start: 2025-10-01T00:00:00+01:00

Lot 1 Contract End: 2028-09-30T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Service Delivery Methodology (20%)

Lot 1 Award Criterion (quality): Understanding and knowledge of the policy area (20%)

Lot 1 Award Criterion (quality): Developing, maintaining and delivery focused Partnership Working (20%)

Lot 1 Award Criterion (quality): Contract Management (10%)

Lot 1 Award Criterion (quality): Resource and Staffing (10%)

Lot 1 Award Criterion (price): Lowest Price (20%)

Documents

Document Description: Not published

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
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    "description": "The Welsh Government require the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025.\nDigital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today\u2019s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being.\nDigital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded \u00a32million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens.\nThe focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales.\nIt is envisaged that this national programme of activity would include the following elements:\n- Mapping of digital inclusion provision throughout Wales\n- Provision of digital inclusion advice and support through a regional and thematic approach\n- Creation and updating of digital inclusion resources\n- Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions\u2013 reflecting the fact that digital inclusion is not owned by any one sector.",
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