RBGKEW1447 - Face to face membership sales services

{
  "buyer": {
    "id": "GB-PPON-PGTT-3583-QXLN",
    "name": "Royal Botanic Gardens, Kew"
  },
  "date": "2025-06-11T12:05:09+01:00",
  "id": "031488-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-054697",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Richmond",
        "postalCode": "TW9 3AE",
        "region": "UKI75",
        "streetAddress": "Royal Botanic Gardens, Kew, The Herbarium, Kew Green"
      },
      "contactPoint": {
        "email": "procurement@kew.org",
        "name": "Sarah Jandu",
        "telephone": "02083325000"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PGTT-3583-QXLN",
      "identifier": {
        "id": "PGTT-3583-QXLN",
        "scheme": "GB-PPON"
      },
      "name": "Royal Botanic Gardens, Kew",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-10-14T23:59:59Z"
    },
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "description": "We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition. \nWe have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Recruitment-services./VW4C5ERNS2\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/VW4C5ERNS2",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-2056",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2056"
      },
      {
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-2055",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-2055"
      },
      {
        "description": "All tender documents can be viewed and downloaded from our tendering portal. You will need to register an account to be able to do this.",
        "documentType": "technicalSpecifications",
        "id": "L-957993897",
        "url": "https://www.delta-esourcing.com/delta/respondToList.html?accessCode=VW4C5ERNS2"
      },
      {
        "datePublished": "2025-06-11T12:05:09+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "031488-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/031488-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-07-01T23:59:00Z"
    },
    "expressionOfInterestDeadline": "2025-07-08T12:00:00Z",
    "id": "ocds-h6vhtk-054697",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Recruitment services",
            "id": "79600000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI3"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Staffing: Account Management, Training and staff management",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Innovative Sales Generation",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Collaboration with a customer organisation",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Additional work within the contract",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Membership sales methods",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Equality Diversity \u0026 Inclusion",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Table of rates",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2027-10-31T23:59:59Z",
          "maxExtentDate": "2029-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "One extension of up to a maximum of 2 years"
        },
        "status": "active",
        "value": {
          "amount": 280000.0,
          "amountGross": 336000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "Stage 1: Selection\nThis stage will be a questionnaire that will be used to shortlist a maximum of 5 suppliers to be invited to submit a tender in Stage 2 of the process\nStage 2: Tendering\nthe 5 shortlisted suppliers will be required to submit a written response to the specification\nStage 3: Clarifications\nStage 4: Presentations \nAll suppliers invited to submit a tender will be invited to presentation stage\nStage 5: Preferred Supplier\nThe highest scoring supplier using the methodology detailed in the ITT will be identified as the preferred supplier\nStage 6: Standstill"
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-Richmond:-Recruitment-services./VW4C5ERNS2",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "RBGKEW1447 - Face to face membership sales services",
    "value": {
      "amount": 280000.0,
      "amountGross": 336000.0,
      "currency": "GBP"
    }
  }
}