← Back to opportunities

National Out Of Hours Systems

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Buyer Contact Info

Buyer Name: The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Buyer Address: 1 South Gyle Crescent, Edinburgh, UKM, EH12 9EB, United Kingdom

Contact Name: George Futcher

Contact Email: george.futcher@nhs.scot

Contact Telephone: +44 7798870171

Status
complete
Procedure
limited
Value
15158695.0 GBP
Published
05 Jun 2025, 13:14
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
72210000 - Programming services of packaged software products
Region
n/a
Awarded To
Advanced Health and Care Limited
Official Source
Open Find a Tender

Description

The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed. This new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland's contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland. This new contract provides continuity of services for vital out of hours services under one national contract. Therefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015. Additional information: NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.

Lot 1 Has Options: No

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "030273-2025-NP501825-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-96504",
          "name": "Advanced Health and Care Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-FTS-115937",
    "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
  },
  "contracts": [
    {
      "awardID": "030273-2025-NP501825-1",
      "dateSigned": "2025-06-02T00:00:00+01:00",
      "id": "030273-2025-NP501825-1",
      "status": "active",
      "value": {
        "amount": 15158695,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-06-05T14:14:38+01:00",
  "description": "(SC Ref:800646)",
  "id": "030273-2025",
  "initiationType": "tender",
  "language": "en",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000800646",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-h6vhtk-0543ae",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Edinburgh",
        "postalCode": "EH12 9EB",
        "region": "UKM",
        "streetAddress": "1 South Gyle Crescent"
      },
      "contactPoint": {
        "email": "george.futcher@nhs.scot",
        "name": "George Futcher",
        "telephone": "+44 7798870171"
      },
      "details": {
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883",
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Health",
            "id": "07",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics"
      },
      "id": "GB-FTS-115937",
      "identifier": {
        "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
      },
      "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Birmingham",
        "postalCode": "B1 1RF",
        "region": "UK",
        "streetAddress": "The Mailbox, 101 Wharfside Street"
      },
      "contactPoint": {
        "telephone": "+44 8451606162"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-FTS-96504",
      "identifier": {
        "legalName": "Advanced Health and Care Limited"
      },
      "name": "Advanced Health and Care Limited",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Edinburgh",
        "postalCode": "EH1 1LB",
        "streetAddress": "27 Chambers Street"
      },
      "contactPoint": {
        "email": "edinburgh@scotcourts.gov.uk",
        "telephone": "+44 1312252525"
      },
      "id": "GB-FTS-404",
      "identifier": {
        "legalName": "Edinburgh Sheriff Court"
      },
      "name": "Edinburgh Sheriff Court",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The Clinical Patient Management (more commonly known as Adastra) software allows clinicians to provide vital out of hours [OOH] unscheduled care remotely by accessing patient records and integrating with prescribing and emergency services whilst local GP services are closed.\nThis new contract consolidates thirteen NHS Board contracts under one contract with NSS. This software is provided to the OOH services of NHS Orkney, NHS Shetland, and NHS Western Isles under NHS Highland\u0027s contract and NSS contracts on behalf of Police Custody. NHS 24 contracts for concentrators that are messaging servers between NHS 24 and the Board Adastra instances and do not require a database. The twelve Adastra databases will be moved into a single database instance. This allows upgrades and fixes to be delivered for all more easily and provides cost avoidance savings over the five years of the proposed new contract.",
    "id": "NP501825",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Programming services of packaged software products",
            "id": "72210000",
            "scheme": "CPV"
          },
          {
            "description": "Medical software development services",
            "id": "72212180",
            "scheme": "CPV"
          },
          {
            "description": "Software integration consultancy services",
            "id": "72227000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "deliveryLocation": {
          "description": "Scotland"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "description": "There is no known alternative software product available on the market and absolutely none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems this software is required to integrate with in Scotland.\nThis new contract provides continuity of services for vital out of hours services under one national contract.\nTherefore, NSS has negotiated a new five year contract with the incumbent supplier according to regulation 33 of The Public Contracts (Scotland) Regulations 2015. Additional information: NSS is observing a 10-day standstill period and intends to award this contract after 16 June 2025.",
        "hasOptions": false,
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Negotiated without publication of a contract notice",
    "procurementMethodRationale": "NSS intends to award this contract according to Regulation 33.(1)(b)(ii) where the services can only be supplied by a particular economic operator because competition is absent for technical reasons and no reasonable alternative or substitute exists.\nThere is no known alternative software product available on the market and none that integrate with current GP IT Systems, NHS 24, Emergency Care Summary, and other digital systems that this software is required to integrate with in Scotland.",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons",
        "id": "D_TECHNICAL",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "reviewDetails": "Economic operators should approach the contracting authority in the first instance.\nHowever, the only formal remedy is to apply to the courts: an economic operator that suffers or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.",
    "status": "complete",
    "title": "National Out Of Hours Systems"
  }
}