Mapio Taith Cwsmer | Customer Journey Mapping

{
  "buyer": {
    "id": "GB-COH-IP21194R",
    "name": "Grwp Cynefin"
  },
  "date": "2025-06-04T09:54:34+01:00",
  "id": "029721-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-052c10",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Caernarfon",
        "postalCode": "LL54 6LY",
        "region": "UKL12",
        "streetAddress": "Ty Silyn, Y Sgwar"
      },
      "contactPoint": {
        "email": "procurement@grwpcynefin.org",
        "telephone": "03001112122"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          },
          {
            "description": "Welsh devolved regulations apply",
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS"
          }
        ],
        "url": "http://www.grwpcynefin.org"
      },
      "id": "GB-COH-IP21194R",
      "identifier": {
        "id": "IP21194R",
        "scheme": "GB-COH"
      },
      "name": "Grwp Cynefin",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "Mae Gr\u0175p Cynefin yn gwahodd tendrau gan gwmn\u00efau profiadol i ymgymryd \u00e2 phroses mapio taith cwsmeriaid gynhwysfawr. \nGrwp Cynefin is seeking proposals from experienced companies to undertake comprehensive customer journey mapping process. ",
    "documents": [
      {
        "datePublished": "2025-06-04T09:54:34+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "029721-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/029721-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-06-25T00:00:00+01:00"
    },
    "id": "ocds-h6vhtk-052c10",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 50.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2025-12-31T23:59:59+00:00",
          "startDate": "2025-08-01T00:00:00+01:00"
        },
        "id": "1",
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Gweler y dogfennau tendr.\nPlease see tender documents. "
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 20000,
          "amountGross": 24000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "Mae\u0027r dogfennau tendr ar gael ar Blatfform Caffael Gr\u0175p Cynefin drwy ddilyn y ddolen (https://in-tendhost.co.uk/grwpcynefin/aspx/Home).\nTender Documentation can be found on Gr\u0175p Cynefin\u0027s Procurement Platform by following this link (https://in-tendhost.co.uk/grwpcynefin/aspx/Home).\nBydd angen i gwmniau sydd a diddordeb gofrestru ar y Platfform er mwyn cael mynediad i\u0027r dogfennau.\nInterested Parties will be required to register on the platform before accessing the documents.\nBydd rhaid cyflwyno unrhyw gwestiynau ynglyn \u00e2\u0027r broses a chyflwyno\u0027r tendr drwy Blatfform Caffael Gr\u0175p Cynefin.\nTender Clarification requests and Tender submissions must be received via the Gr\u0175p Cynefin Procurement Platform.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2025-07-02T00:00:00+01:00"
    },
    "title": "Mapio Taith Cwsmer | Customer Journey Mapping",
    "value": {
      "amount": 20000,
      "amountGross": 24000,
      "currency": "GBP"
    }
  }
}