Home Support - Principal Provider South Norfolk

{
  "buyer": {
    "id": "GB-PPON-PDYH-3246-XWTR",
    "name": "Norfolk County Council"
  },
  "date": "2025-06-02T11:28:31+01:00",
  "id": "029089-2025",
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  "ocid": "ocds-h6vhtk-04fac3",
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    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "region": "UKH15",
        "streetAddress": "County Hall, Martineau Lane"
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        "email": "sourcingteam@norfolk.gov.uk"
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    "description": "Norfolk County Council is seeking to purchase Home Support provision, following a strategic review of the current home care market, to inform the future strategic commissioning approach.  This review was undertaken to ensure that the Council can fulfil its duties under the Care Act, concerning individual choice, market sustainability and quality of care provision.\nThe strategic commissioning approach is focused on meeting the following aims:\n\u2022\tSustainability - Supporting a diverse homecare market to deliver manageable hours in right sized geographical areas.\n\u2022\tQuality - Enabling the homecare market to meet Good and Outstanding CQC ratings.\n\u2022\tResilience - Creating a strong and responsive homecare market.\n\u2022\tCapacity - Increasing capacity through redesigning our home support provision.\nInformed by the engagement and market research undertaken, we are implementing a Principal Provider model in Norfolk, which will put in place a lead provider within each PCN who will be required to directly deliver up to 70% of the home support demand and will also be expected to meet certain expectations, as described below (not an exhaustive list):\na.\tLead on collaboration with other home care providers, within the PCN.  This would include working with providers to identify efficiencies in care delivery and sharing of best practice.\nb.\tSupport the implementation of the Adult Social Services Quality Improvement Programme\nc.\tTo be an active member of any placed based working arrangements, engaging and working with other agencies outside of the home care sector, for example with the Voluntary, Community and Social Enterprise sector (VCSE)\nd.\tTo work with the Council in response to any provider failure, which may require several packages of care to transfer to another provider. We will expect that the Principal Provider is part of the response to ensure market sustainability. Our priority in this situation is to ensure that people\u0027s care and support needs continue to be met.\nThe Council wishes to appoint one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement.\nThis procurement is split into 4 lots, which covers PCNs in South Norfolk:\nThe lots area:\n1.\tMid Norfolk\n2.\tBreckland\n3.\tKett\u0027s Oak\n4.\tSNHIP\nBidders may apply for all lots in each area, but will be awarded no more than 1 Principal Provider contract for this procurement process.\nFull details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.",
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            },
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        "description": "To deliver home support services as Principal Provider to lot 2 in this area.",
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        "title": "Breckland",
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              "description": "Evaluation information\nGrounds for exclusion\tas set out in Form B\nMinimum standards including technical and professional capacity\tas set out in Form C\nWillingness and ability to follow the dialogue process, as set out in Form D\nSelection Criteria - Weighting of shortlisting questions (Form E)\n1\tWorkforce                                         \t20%\n2\tPerformance Management                            \t20%\n3\tVoice of the Service User and Stakeholders\nPart a 10% Part b 20%   \t30%\n4\tSafeguarding and Incident Reporting               \t20%\n5\tManaging and minimising disruption during periods of planned, or unplanned changes  \t10%\nTOTAL\t\t100%\nQuality threshold (minimum acceptable overall quality score)\t60 marks out of 100\nWe will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data.\nWe will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd .\nIf, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.",
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        "suitability": {
          "sme": true,
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        "title": "Kett\u0027s Oak",
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        },
        "description": "To deliver home support services as Principal Provider in Lot 4 area.",
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        "id": "4",
        "renewal": {
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        },
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              "description": "Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation.",
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            },
            {
              "description": "Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation",
              "type": "technical"
            },
            {
              "description": "Evaluation information\nGrounds for exclusion\tas set out in Form B\nMinimum standards including technical and professional capacity\tas set out in Form C\nWillingness and ability to follow the dialogue process, as set out in Form D\nSelection Criteria - Weighting of shortlisting questions (Form E)\n1\tWorkforce                                         \t20%\n2\tPerformance Management                            \t20%\n3\tVoice of the Service User and Stakeholders\nPart a 10% Part b 20%   \t30%\n4\tSafeguarding and Incident Reporting               \t20%\n5\tManaging and minimising disruption during periods of planned, or unplanned changes  \t10%\nTOTAL\t\t100%\nQuality threshold (minimum acceptable overall quality score)\t60 marks out of 100\nWe will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data.\nWe will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd .\nIf, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.",
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        "title": "SNHIP",
        "value": {
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    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "1.\tPreliminary market engagement, develop procurement strategy, prepare tender notice, and associated tender documents.\n2.\tPublish tender notice and any associated tender documents inviting requests to participate.\n3.\tFollowing the participation period, receive requests to participate, assess conditions of participation, exclusions and any other objective criteria set to limit suppliers.\n4.\tInform suppliers who will not be invited to tender.\n5.\tInvite those who have made it through the participation stage to tender by issuing the invitation to tender.\n6.\tFollowing the tendering period, and once you have received the tenders, evaluate tenders against the award criteria and determine the most advantageous tender (MAT)\n7.\tInform suppliers of the outcome and issue assessment summaries\n8.\tPublish the contract award notice (triggering the mandatory or voluntary standstill period where appropriate, with a minimum of 8 working days)\n9.\tPublish the contract details notice and a copy of the contract (if required)."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "riskDetails": "Please note that Norfolk County Council has joined the government\u0027s Devolution Priority Programme.\nThis process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way.\nGovernment has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk\u0027s current geographical boundaries.",
    "specialRegime": [
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    "status": "active",
    "submissionMethodDetails": "This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
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    "title": "Home Support - Principal Provider South Norfolk",
    "value": {
      "amount": 92671487,
      "amountGross": 111205783,
      "currency": "GBP"
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}