← Back to opportunities

Social Media Monitoring Platform

Scottish Qualifications Authority

Buyer Contact Info

Buyer Name: Scottish Qualifications Authority

Buyer Address: Lowden, 24 Wester Shawfair, Dalkeith, Midlothian, UKM, EH22 1FD, United Kingdom

Contact Name: Elizabeth Cunningham

Contact Email: procurement@sqa.org.uk

Contact Telephone: +44 03452136720

Status
cancelled
Procedure
open
Value
n/a
Published
30 May 2025, 14:28
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79315000 - Social research services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

The provision of services to deliver Social Media Monitoring Platform

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential. Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.

Lot 1 Status: cancelled

Lot 1 Has Options: No

Lot 1 Award Criterion (quality): Evidence of ability to meet requirements relating to social listening (requirements 1-5)

Lot 1 Award Criterion (quality): Evidence of ability of meet requirements of content generation and customer engagement (requirements 6 and 9)

Lot 1 Award Criterion (quality): Evidence of ability of meet other noted requirements

Lot 1 Award Criterion (quality): Provide information covering all proposal requirements

Lot 1 Award Criterion (quality): Evidence of value-added services

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "028872-2025-SQA2515-1",
      "relatedLots": [
        "1"
      ],
      "status": "unsuccessful",
      "statusDetails": "discontinued"
    }
  ],
  "buyer": {
    "id": "GB-FTS-9688",
    "name": "Scottish Qualifications Authority"
  },
  "date": "2025-05-30T15:28:02+01:00",
  "description": "(SC Ref:800324)",
  "id": "028872-2025",
  "initiationType": "tender",
  "language": "en",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000794664",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-h6vhtk-04fa4f",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Midlothian",
        "postalCode": "EH22 1FD",
        "region": "UKM",
        "streetAddress": "Lowden, 24 Wester Shawfair, Dalkeith"
      },
      "contactPoint": {
        "email": "procurement@sqa.org.uk",
        "name": "Elizabeth Cunningham",
        "telephone": "+44 03452136720"
      },
      "details": {
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00386",
        "classifications": [
          {
            "description": "NDBP",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Education",
            "id": "09",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.sqa.org.uk"
      },
      "id": "GB-FTS-9688",
      "identifier": {
        "legalName": "Scottish Qualifications Authority"
      },
      "name": "Scottish Qualifications Authority",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Edinburgh",
        "postalCode": "EH1 1LB",
        "streetAddress": "27 Chambers Street"
      },
      "details": {
        "url": "https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court"
      },
      "id": "GB-FTS-142267",
      "identifier": {
        "legalName": "Scottish Courts"
      },
      "name": "Scottish Courts",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Advertising services",
      "id": "79341000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The provision of services to deliver Social Media Monitoring Platform",
    "id": "SQA2515",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Social research services",
            "id": "79315000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM73"
          },
          {
            "region": "UKM82"
          }
        ],
        "deliveryLocation": {
          "description": "Glasgow"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "20",
              "name": "Evidence of ability to meet requirements relating to social listening (requirements 1-5)",
              "type": "quality"
            },
            {
              "description": "20",
              "name": "Evidence of ability of meet requirements of content generation and customer engagement (requirements 6 and 9)",
              "type": "quality"
            },
            {
              "description": "10",
              "name": "Evidence of ability of meet other noted requirements",
              "type": "quality"
            },
            {
              "description": "5",
              "name": "Provide information covering all proposal requirements",
              "type": "quality"
            },
            {
              "description": "5",
              "name": "Evidence of value-added services",
              "type": "quality"
            },
            {
              "description": "40",
              "type": "price"
            }
          ]
        },
        "description": "The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential.\nOur new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "cancelled",
    "title": "Social Media Monitoring Platform"
  }
}