Buyer Name: GOVIA THAMESLINK RAILWAY LIMITED
Buyer Address: 1st Floor Monument Place, 24 Monument Street, London, UKI31, EC3R8AJ, United Kingdom
Contact Name: Dulcie Neal
Contact Email: dulcie.neal@gtrailway.com
Contact Telephone: +44 7929063232
Buyer Name: GOVIA THAMESLINK RAILWAY LIMITED
Buyer Address: 1st Floor Monument Place, 24 Monument Street, London, UKI31, EC3R8AJ, United Kingdom
Contact Name: Dulcie Neal
Contact Email: dulcie.neal@gtrailway.com
Contact Telephone: +44 7929063232
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
No linked documents found for this notice.
Lot Description: As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Lot 1 Status: cancelled
Lot 1 Has Options: No
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