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The Provision of a Customer Service Training Package

GOVIA THAMESLINK RAILWAY LIMITED

Buyer Contact Info

Buyer Name: GOVIA THAMESLINK RAILWAY LIMITED

Buyer Address: 1st Floor Monument Place, 24 Monument Street, London, UKI31, EC3R8AJ, United Kingdom

Contact Name: Dulcie Neal

Contact Email: dulcie.neal@gtrailway.com

Contact Telephone: +44 7929063232

Status
complete
Procedure
selective
Value
618098.5 GBP
Published
30 May 2025, 09:15
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79632000 - Personnel-training services
Region
n/a
Awarded To
The Happy Consultancy Group
Official Source
Open Find a Tender

Description

As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

Lot 1 Status: cancelled

Lot 1 Has Options: No

Raw Notice JSON

Expand raw payload
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